Baierl Ford

Timely appointment. Honest and up front. Rob Cazin kept me informed about everything. Very clean building. Love this dealership! me informed about everything. Very clean building. Love this dealership! More

Very happy you had my tires in stock as it was important to get them asap. Also, happy I could be worked in with a last minute appointment. I love Rob and he always is so kind and thoughtful. to get them asap. Also, happy I could be worked in with a last minute appointment. I love Rob and he always is so kind and thoughtful. More

Andrew Briggs was fantastic. Everything we asked for, he was willing and able to take care of. In my 76 years of living, probably the absolute best car sales experience I've had, and I've bought a lot of c was willing and able to take care of. In my 76 years of living, probably the absolute best car sales experience I've had, and I've bought a lot of cars. He knew what he was talking about, he found a way to make things work, and we ended up with a car that we enjoy and are proud to drive. Please be sure to pat him on the back for a 'job very well done'. More

Great customer service. We were working with another associate who left the company but was immediately picked up by another associate, Andy Henry who helped us. He treated us like family and didn’t tre associate who left the company but was immediately picked up by another associate, Andy Henry who helped us. He treated us like family and didn’t treat us like complete strangers! Jason Miller was also very friendly and answered all my questions I had with buying my first car. Gabe made all the paperwork easy to understand and quick and easy! More

The service was timely and comp!ete...the advisors knowledgeable, courteous and professional. The factors are consistent - never experienced a "bad" day...car wash is an asset. knowledgeable, courteous and professional. The factors are consistent - never experienced a "bad" day...car wash is an asset. More

After having them try to sneak on a $2,000 warranty without telling me (I then decided to keep it after questioning it, and it was useless), talking politics, employees not wearing masks, charging me $ without telling me (I then decided to keep it after questioning it, and it was useless), talking politics, employees not wearing masks, charging me $100 for a windshield wiper and light bulb that I didn’t want, going round and round with me with not sending my refund check to the right address (they can’t comprehend apartment numbers), making me wait an entire day past my scheduled inspection (leaving me with no car and having to inconvenience others for rides to work, then trying to charge me for a tow I didn’t get, saying maybe that’s why they charged me $100), trying to charge me $60 for one of my already-paid lifetime oil changes (waited over an hour, argued with me for a moment, then no apology), then the engine developing a new clicking sound after my inspection and oil change, low oil after the change, the oil replacement sensor not being reset, 3 of my tires being over-inflated (Trying to make them wear unevenly so I get new tires with them as they recommended?) by 8 PSI (40 PSI measured cold on 3, with 32 PSI recommended, and one tire at 30 PSI) and the hubs screwed back on so tightly that I needed pliers to remove them, and still owing money on this car because I’m somehow paying a higher APR than I was told I was approved for, I’m so regretful that I ever stepped foot in this place. I’m so tired of this place, that I may start paying for my inspections and oil changes elsewhere, though I already paid for them at Baierl for a lump sum. I was told it’s impossible that an oil change could’ve caused the new engine ticking; BS. A little research shows how many things can be done incorrectly to potentially cause a noise like my car is making after an oil change. They denied it without looking, and I was not going to be charged for them to deny any possibility of them messing up. They could have AT LEAST reset my oil replacement warning. He rudely said he “tried to help me” as I was walking out because he offered to check my oil level, after I already said I checked it and its VERY low. I’m not too stupid that I need my oil LEVEL checked again. “Tapping/Clicking: If you can hear a metallic tapping or clicking noise that increases when the engine speed increases, the most common cause is that the engine oil level is low. If the oil level is ok however, something more serious may be afoot. A blockage of the oil passageways, or a worn or damaged oil pump may not be allowing the correct oil pressure to reach the top of the engine.” Admittedly, after all these tactics and screw-ups, my radar for BS is cranked way up. I do not trust them to not screw up an oil change after they’ve screwed up so many other things, and have pushed me to get work done with them. They clearly want to make as much money on people as possible. They kept pushing me to get me to let them replace my tires too, stating multiple times that I need to do it soon and I need to let them order the tires for my car. Nope. I go to a really little garage in Portersville that doesn’t pull this BS. I would NEVER go to them for anything that wasn’t already prepaid. More

I was test driving a vehicle. After the test, I asked for the keys to 2 other vehicles so I could compare trim levels and trim packages. I told the salesman that I was going to walk down to the area where t the keys to 2 other vehicles so I could compare trim levels and trim packages. I told the salesman that I was going to walk down to the area where these vehicles were located in their lot while I waited for him. And I waited....and waited....and waited, until enough time passed where I was ready to walk back up to the showroom to see what was going on. Then I saw someone walking toward me, but it wasn't my salesman. It was the guy that greeted me at the door when I first walked into the dealership. He had a single key in his hand and said "[your salesman] had to leave and said that you wanted to see a truck". Seriously? He just left? It was close to 5pm, so maybe his shift was done. Or maybe his wife died. Or maybe his house was on fire. Or maybe his appendix burst. I can only hope it was something as serious as one of those events to cause him to just leave without at least running down the lot to yell "I have an emergency and need to leave". I never got an explanation. This had to be one of the most unprofessional things I've seen in a long time More