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Baierl Ford

Zelienople, PA

3.5
287 Reviews

540 South Main St

Zelienople, PA

16063

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287 Reviews of Baierl Ford

January 17, 2023

While in for service they washed my filthy car! Never expected that; thank you. Unfortunately my deer alert on the right side is now missing. More

by lux37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stewart
Jan 20, 2023 -

Baierl Ford responded

Hi Lux! It is great to hear that you are thoroughly happy with the level of client care you received while visiting us here at Baierl Ford! We are sorry to hear that your deer alert is missing, if you would like to further discuss this matter please do not hesitate to give us a call, we are always happy to help!

December 09, 2022

You won't get a better experience than Here. Whatever the distance you need to drive Come to these people. We are telling our family and friends to come here. Seriously my wife and I had the eas More

by Hank McMasters
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Schnur, sales, Gabriel, finance
Dec 13, 2022 -

Baierl Ford responded

Hi Hank, congrats on the new truck! We appreciate you taking the time to share your feedback about the best buying experience you had with Zach and Gabriel. We look froward to working with you again in the future. Take care!

October 19, 2022

I would give a 0 if I could. For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and L More

by KellyM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
You know who you are as I also, and there are numerous names, Mike Brown, Patrick Dugan, Lee Baierl Jr., Kevin Covert, Frank Smith, James Berry, Patrick Bricker, Carlos Echevarria, Matthew Lang, Ian Renter
Oct 22, 2022 -

Baierl Ford responded

Hi Kelly, we appreciate your feedback and regret to learn about your experience. Our records indicate the Customer Care Team at Driveway has received your feedback and they will follow up using the contact information you provided, thank you. Baierl Ford Team

Oct 22, 2022 -

KellyM responded

Oh do you mean the customer care team that.... at the end of September contacted me and stated they wanted to make things right and make sure I get the items that were promised to me and offered a smidge more... buuttt come to find out it was just a ploy to try to induce me to sign a new POA to commit more fraud amd when I said no that I withdrew consent for esign and to have anyone use my name and according to your disclosure that I signed withdrawing consent means all docs and signatures are null and void and paper copies are to be sent to me for live signature which i never received just like i never receiced copies all fully executed docs.. not one set of the what like 6 sets you made me sign but the few I did receive they were altered and forged with is fraud never mind the contract has all fraudulent numbers and the yoyo sales scheme of course. Yeah your customer care team is absoutely not a care team and to have the Senior Manager come out and blatantly tell me he is still going to use my signature and expired POA is criminal and umm lets see identity theft! Oh and he knew that I have been dealing with fraud in August and identity theft in Sept with accounts so what a care team to tell me they are going to break the law some more.. you're so nice... and don't forget I have 5 months of every illegal acts each and every person and company did and it is all in writing and the fraudulent misrepresentation started day one with false advertising when you advertised a vehicle for sale when you didnt have title. You do realize you are not allowed to use someobe e-signature and that it is supposed to be protected as well as the docs signed and thry are supposed to be protected from being altered which clearly is not the case and my privacy was not protected as you all willingly committed fraud over and over again..

Oct 22, 2022 -

KellyM responded

Oh by the way yeah still dont have a vehicle i can use to support my son and i so thank you care care for caring and i called it the other day with driveways comment .. yep not a peep from anyone just crickets.. ine more thing what form number is a temp in transit plate? Please do tell and also what does the title doc code "P" stand for? And please do tell how is there 2 titles in the registry of PA since II signed first Proposal in May and docs in June? How is there a dup tutle on Sept 6.. 3 days after my temp expired? Why wasnt it forwarded to me in MI? How is my name not on either? Especislly when i signed an original title in June? Please do tell. And why do you need a POA to sign a 2nd title and why wouldnt it have been sent to me? Something else you hiding?? I believe there is an Odometer Act which i am sure will be fraudulent too just like the docs with altering and backdating and lying about loan amounts and adding extra fees and lets not forget about the FTC Used Car Rule Law you decided not to follow.

Oct 22, 2022 -

KellyM responded

One last thing hows my 3000 that you stole from me?? You know money you were supposed to pay the State of Michigan for sales tax and title and registration fee with and rest as a deposit and also refund me the difference as i was overcharged a ton for fees for the car i have a car i have a loan on that i cannot use and caused detrimental harm to our lives so thank you so much what a care team. And please explain how you all think you are above the law and put someones vehicle up for the sale almost the whole time i have had it? And please. And please explain the yoyo sales as ya know I got a text end of July almost 2 months i had it and it said Im sorry but your financing fell through but I got you a better deal 3% )ess interest 6 months less term and lower payments but drunroll time..... not a single number has ever changed regarding finance which means your broke the TILA and the Consumer Finance Protection Bureau. The amount of illegal acts ae repulsive along. Have a wonderful day

August 25, 2022

Avoid at all costs! Took it in to get inspected two months ago. They said it would take $5000 of work to pass inspection. I instead took it to my usual mechanic and More

by Matts207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Aug 30, 2022 -

Baierl Ford responded

Hi Matt, it’s unfortunate to see you continue to feel this way despite our best efforts to assist you. Our team wishes you well moving forward. Baierl Ford Team

July 24, 2022

Dealer screwed me over when they were paired with driveway. Car was sold through driveway after 3 weeks of neither driveway or baierl knowing If the car was still available. Had my girlfriend call More

by Seeroy1986
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Uram
Jul 28, 2022 -

Baierl Ford responded

Hello, thank you for taking the time to share your feedback. It’s unfortunate to learn about the communication you received regarding a vehicle you were interested in. However, Driveway was established by the store’s parent company Lithia Motors. If you have a discrepancy to report, please contact our customer satisfaction team at customercare@driveway.com. Please include your complete contact information when filing the report, thank you. Baierl Ford Team

Jul 28, 2022 -

Seeroy1986 responded

Yeah Well baierl is still telling people the car is for sale when it is sold to try to get people to come in the store. They know it’s sold but aren’t telling people

July 11, 2022

Terrible experience between the salesman and the third party company driveway. Car was for sale tried to start a deal and then the car all of a sudden wasn’t available. Salesman said one thing driveway More

by Seeroy1986
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan and Josh from zelienople
Jul 13, 2022 -

Baierl Ford responded

Hello, I regret to learn your most recent experience with us was less than satisfactory. Full transparency is always our goal and I apologize if we fell short of that. Please contact me as I would like to learn more about what exactly happened and hopefully reconcile the matter, thank you. Justin Uram 724-631-7302 Used Vehicle Manager

Jul 13, 2022 -

Seeroy1986 responded

It was just a frustrating experience. I test drove an Audi s4 and came in the Saturday before the 4th. Banks weren’t open so they said fill an app out for Tuesday when they open. We were going to do what we needed to get the deal done because I loved the car. Very little communication and lack of updates on what was going on without us texting them constantly. I get a text that says sorry the car is sold it sold on driveway. Apparently it is a horrible system because it was days before anyone from baierl or driveway could confirm whether the car was actually sold or pending so they must not communicate with each other. Then driveway said the car was available because I spoke with someone there and the guy Josh from driveway was really helpful and tried to figure it out and was constantly texting me. I don’t think there is anything that can be done to reconcile because the car I wanted is sold and it’s especially hard to find certain cars with the specs you want in this market.

February 19, 2022

Outstanding customer service! ! I could not be more pleased with the treatment I received. The entire process from the test drive to picking the car up was smooth. Communication, e More

by Ashrenae1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lucas, Gabriel Lutz
Feb 21, 2022 -

Baierl Ford responded

Hi Ashrenae, we are always more than happy to provide our customers with outstanding customer service. We are pleased the entire car buying process was amazing and smooth. Until next time, enjoy the road ahead!

December 09, 2021

Outstanding service and support from Chad Beck and Gabriel. Would be sure to contact them in the future. More

by navycdr1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Gabriel
Jan 04, 2022 -

Baierl Ford responded

Thank you so much for the kind words! Chad, Gabriel and the rest of the team at Baierl Ford were delighted to hear them. We appreciate your recommendation and look forward to assisting you in the future!

October 08, 2021

The staff was friendly and knowledgeable and everything was very clean. Also they stayed an hour past closing to help me. More

by checkintheaction
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Lefever
October 07, 2021

They are nice ppl and treated me really well and I’d recommend ppl to go there More

by Derekkohler21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan fimi , Andrew Henry
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