Baierl Ford

I bought a 2022 Ford Bronco with 40 miles on it in March 2023. We gave $8,000 in cash down. In April the check engine light came on and within a few days it was making a loud noise. Service department could 2023. We gave $8,000 in cash down. In April the check engine light came on and within a few days it was making a loud noise. Service department could not get it in for 3 weeks. Once in the shop, Tonya would tell me she would call me when she had information and would not call for a week. They did not offer me a loaner-I had to ask my salesman for one. This was after having my car in for service for a week with no mechanic even looking at it yet. In June, Tonya told me “We ordered parts and will tear down the car and see if the flex plate is broken-it probably is” and said she will call me on Monday-she never did. The next week I called a service manager, Mike Brown, who did not return my call. So, I left a review online about the lack of quality customer service and the fixed operations manager replied and asked me to call him and I did. He was able to find information on my car and was helpful. They had my car for 35 days when all they needed was a few days to get the parts and one day to fix it. I filed for the Lemon Law. When the buy back was actually scheduled (July 30, 2023-yes, that is how long it took), we were promised by Ben Borza and by Scott Haines of Baierl Ford, on more than one occasion (because I kept checking in with them), that the warranty we bought was cancelled and we will be receiving the refund check. Apparently, half of our down payment went to the car and the other half went to pay the total cost of the warranty-which is not something we understood at the time of sale. They really need to make this clearer to their customers. As it turned out, I had to call for weeks to find out where my check was and discovered by calling the warranty place myself that NO ONE had cancelled my warranty-two months after I was told it was cancelled (on more than one occasion remember). The warranty place told me dealerships CANNOT cancel a warranty. So, each time I asked the dealership to confirm that my warranty was cancelled and they said “yes”, they were lying to me as they hadn’t actually looked into it for me. I received my refund check 3 MONTHS after the buy back of my car and while that is incredibly late, I only received it because I looked into it, not because anyone at Baierl Ford cared enough to ensure that I received the money I was owed. Because of their poor service department, lack of communication with customers, and the uncaring, uninformative staff, I will never even think of a Ford again, let alone shop at Baierl Ford and I will tell anyone I know to avoid it. I guarantee if I left any one of them without a car for 35 days and owed them $4,800 that they had to chase me to get while I lie to them, they would not be happy. More

The one star is for the fantastic salesman. He was attentive, informative and honest and has continued to help us even after the purchase. But, I hadn't even made one payment on my brand new ca He was attentive, informative and honest and has continued to help us even after the purchase. But, I hadn't even made one payment on my brand new car and the engine light came on with a loud noise. The first appointment available was 3 weeks away. Appointment was for 8am on May 19. Last week (almost 3 weeks after dropping off my car), I was told "it's probably a cracked flywheel and parts were ordered just in case." That was over a week ago and I still haven't heard from anyone. Since I haven't heard from anyone, I called the service manager this morning at 9am and was told "I will check and have someone get back to you." It is now the end of the day and I haven't been called. I had also asked for a loaner once a week had gone by and I needed a car. I was told "I'll let you know when I have one" by a Tonya. Never heard from her for over a week. My husband called our salesman and I had a loaner the next day-which I am still driving 2.5 weeks later. More

Have purchased 4 vehicles and have always had good service and well taken care of until now just purchased a 2019 ford explorer xlt and found some body damage after I got home which I reported and aft service and well taken care of until now just purchased a 2019 ford explorer xlt and found some body damage after I got home which I reported and after several calls finally got a response and was told would make repair for a 200.00 fee will be my last purchase at Baierl auto group More

While in for service they washed my filthy car! Never expected that; thank you. Unfortunately my deer alert on the right side is now missing. Never expected that; thank you. Unfortunately my deer alert on the right side is now missing. More

You won't get a better experience than Here. Whatever the distance you need to drive Come to these people. We are telling our family and friends to come here. Seriously my wife and I had the eas Whatever the distance you need to drive Come to these people. We are telling our family and friends to come here. Seriously my wife and I had the easiest and best experience here, Zach and Gabriel made the whole process easy, they are very good at their job. Thank you for everything. We can't believe how beautiful this Super Duty truck is. We will send pictures from Florida,and hooked up to our 5th wheel camper. More

I would give a 0 if I could. For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and L For those of you who were lucky to not buy a car from them, your lives were saved. Let's just say, my deal included BAIERL FORD, DRIVEWAY.COM and LITHIA MOTORS.. let the facts tell the story... I signed Proposal with Driveway.com on May 29, 2022, signed first set of docs June 16th, then on June 22, what do you know, I have to sign new docs because they sold me a car before they had title, which is fraud. Then, I got stuck in another state for almost a month because I had to wait for the delivery, which they kept lying about. I finally received car July 6th, but no temp reg or title, waiting longer to get home. Of course on July 28th, they pulled the yo-yo financing, which is also fraud, "I'm sorry your financing fell through, but I got you a better deal, hahaha so much better not one number has changed since May until now. The kicker, I actually went there with my own financing, which they went behind my back to charge me thousands so they can get rich. It gets better, temp plate expired Sept 3, and can you guess where I am at now with them... they NEVER sent in my title or reg, so I am stuck with a car I cannot drive. As well as I have not been able to work since Sept 3, and I have a 5 year old who I have to support... but wait it gets better.. they didn't care for months of what they were doing to me... my credit has dropped 150 points so far.. but wait it still gets better... I cannot pay a single bill or support us...soooooo drums please.... I have a 5 day notice from my landllord...on top of all the fraudulent activity, they stole every single thing of ours and now we will be homeless because of Driveway, Baierl... and let's not forget who owns them and who has been involved in my whole transaction, Lithia Motors, who is well known for fraudulent activity... look it up... it's all over the place. All three of them like to hide behind numerous names... they like to destroy lives... especially the lives of 5 year children and their single mothers whom are the only ones to care for them. They stripped our lives of everything including the $2,750.00 I gave them as a deposit and I also sold my truck because I bought a new car....how stupid of me... oh and guess what I have a loan that I am supposed to be paying for that nobody knows I own besides the insurance I have been paying for since June and the lender who financed... and want to know another thing...my lender is one of the ones I went there with my pre-approval... Only thing they are good for is destroying lives and putting them up in flames and stealing every single thing they have. BUYER BEWARE UNLESS YOU LIKE FRAUD!!! FACTS and I have 5 months of written proof. Even though they would never sent a fully executed copy of the documents. And the ones that they finally sent in September, implicates themselves in forgery and a lot of fraudulent activity. Have a wonderful day! I know we will when we finally have to leave since we are in Michigan where it is 32 degrees with 25 mph winds woohoo!!! Don't worry dealers no need to respond, yall have bestowed upon us enough detrimental harm and the amount of damage you have cause my son and I, is unspeakable, unethical, immoral and unprofessional, unjust, deceptive, fraudulent, and let's not forget the altering of the docs and the coercion! Boy was I the lucky one... I just got it from every single angle, didn't I. They think every consumer is ignorant to the illegal acts that they perform. But they are the ones who disappeared for weeks in August into September and then decided to finally contact me again after temp plates expired. More

Avoid at all costs! Took it in to get inspected two months ago. They said it would take $5000 of work to pass inspection. I instead took it to my usual mechanic and Took it in to get inspected two months ago. They said it would take $5000 of work to pass inspection. I instead took it to my usual mechanic and they said the dealership was lying about half of it and it only cost me $2000 to get fixed for inspection. Now today I go in to get an oil change because I stupidly paid for the oil change plan and they're trying to tell me that I need new brakes even though I know for a fact that they aren't even close to worn out. Also the oil change took two hours. That's just crazy. This is the type of scam dealer you hear about in the news. Don't trust them with anything. Update--They're now blowing up my phone with calls and texts trying to get me to come back in and hoping I'll take this review down. Completely unprofessional. If your "best effort" to help a customer involves repeated attempts to charge thousands for unnecessary work and hoping that they will just agree and pay up, your dealership has a serious problem. Once again, avoid at all costs (or the cost will be great). More

Dealer screwed me over when they were paired with driveway. Car was sold through driveway after 3 weeks of neither driveway or baierl knowing If the car was still available. Had my girlfriend call driveway. Car was sold through driveway after 3 weeks of neither driveway or baierl knowing If the car was still available. Had my girlfriend call because she saw the car in the lot almost a month later. I contacted driveway they say it was sold and holding due to an electrical issue and when my girlfriend called they said yes it’s available come in and look as a bad sales tactic to get us in. I’m going to continue to write all bad reviews about this place and just had a good friend have another terrible experience in the service department. They don’t care who they screw over More

Terrible experience between the salesman and the third party company driveway. Car was for sale tried to start a deal and then the car all of a sudden wasn’t available. Salesman said one thing driveway party company driveway. Car was for sale tried to start a deal and then the car all of a sudden wasn’t available. Salesman said one thing driveway said another and the salesman from baierl didn’t get back to me or my fiancé unless it was us up his butt to find out what was going on. I will tell everyone I know to stay away from this place due to the lack of professionalism and communication. More

Outstanding customer service! ! I could not be more pleased with the treatment I received. The entire process from the test drive to picking the car up was smooth. Communication, e ! I could not be more pleased with the treatment I received. The entire process from the test drive to picking the car up was smooth. Communication, explanations, and over all customer service was amazing! More