Baierl Ford

It was a pleasant buying experience from start to finish. I would recommend others to visit this dealership. I would recommend others to visit this dealership. More

I have always dreaded buying a new vehicle but my experience at Baierl Ford was great I highly recommend them. experience at Baierl Ford was great I highly recommend them. More

Worked with Zach on sale of car and Gabe in finance. Process took a little longer than I would have wanted to but we eventually got everything done. Process took a little longer than I would have wanted to but we eventually got everything done. More

I had a fantastic experience purchasing a used truck at the Baierl Ford of Zelienople the Baierl Ford of Zelienople More

After an online request, I was immediately contacted by Jennifer?. Next day appointment. Rob Cazin. Great work in a timely fashion The truck was ready for pick up as promised. Thanks guys. Jennifer?. Next day appointment. Rob Cazin. Great work in a timely fashion The truck was ready for pick up as promised. Thanks guys. More

Told salesman I was ready to buy and pre approved with BOA. All I wanted was a pictures of underneath the car and I would be ready. Come to find out car is being sold. Never got a call, text or email back BOA. All I wanted was a pictures of underneath the car and I would be ready. Come to find out car is being sold. Never got a call, text or email back regarding my request. Very disheartening to have wasted my time. Would not recommend working with Thomas Schnur. More

Tonya Scheck fit me in for a service appointment. She is awesome! Thanks again!!!! Greg Elliott She is awesome! Thanks again!!!! Greg Elliott More

I bought a 2022 Ford Bronco with 40 miles on it in March 2023. We gave $8,000 in cash down. In April the check engine light came on and within a few days it was making a loud noise. Service department could 2023. We gave $8,000 in cash down. In April the check engine light came on and within a few days it was making a loud noise. Service department could not get it in for 3 weeks. Once in the shop, Tonya would tell me she would call me when she had information and would not call for a week. They did not offer me a loaner-I had to ask my salesman for one. This was after having my car in for service for a week with no mechanic even looking at it yet. In June, Tonya told me “We ordered parts and will tear down the car and see if the flex plate is broken-it probably is” and said she will call me on Monday-she never did. The next week I called a service manager, Mike Brown, who did not return my call. So, I left a review online about the lack of quality customer service and the fixed operations manager replied and asked me to call him and I did. He was able to find information on my car and was helpful. They had my car for 35 days when all they needed was a few days to get the parts and one day to fix it. I filed for the Lemon Law. When the buy back was actually scheduled (July 30, 2023-yes, that is how long it took), we were promised by Ben Borza and by Scott Haines of Baierl Ford, on more than one occasion (because I kept checking in with them), that the warranty we bought was cancelled and we will be receiving the refund check. Apparently, half of our down payment went to the car and the other half went to pay the total cost of the warranty-which is not something we understood at the time of sale. They really need to make this clearer to their customers. As it turned out, I had to call for weeks to find out where my check was and discovered by calling the warranty place myself that NO ONE had cancelled my warranty-two months after I was told it was cancelled (on more than one occasion remember). The warranty place told me dealerships CANNOT cancel a warranty. So, each time I asked the dealership to confirm that my warranty was cancelled and they said “yes”, they were lying to me as they hadn’t actually looked into it for me. I received my refund check 3 MONTHS after the buy back of my car and while that is incredibly late, I only received it because I looked into it, not because anyone at Baierl Ford cared enough to ensure that I received the money I was owed. Because of their poor service department, lack of communication with customers, and the uncaring, uninformative staff, I will never even think of a Ford again, let alone shop at Baierl Ford and I will tell anyone I know to avoid it. I guarantee if I left any one of them without a car for 35 days and owed them $4,800 that they had to chase me to get while I lie to them, they would not be happy. More

The one star is for the fantastic salesman. He was attentive, informative and honest and has continued to help us even after the purchase. But, I hadn't even made one payment on my brand new ca He was attentive, informative and honest and has continued to help us even after the purchase. But, I hadn't even made one payment on my brand new car and the engine light came on with a loud noise. The first appointment available was 3 weeks away. Appointment was for 8am on May 19. Last week (almost 3 weeks after dropping off my car), I was told "it's probably a cracked flywheel and parts were ordered just in case." That was over a week ago and I still haven't heard from anyone. Since I haven't heard from anyone, I called the service manager this morning at 9am and was told "I will check and have someone get back to you." It is now the end of the day and I haven't been called. I had also asked for a loaner once a week had gone by and I needed a car. I was told "I'll let you know when I have one" by a Tonya. Never heard from her for over a week. My husband called our salesman and I had a loaner the next day-which I am still driving 2.5 weeks later. More

Have purchased 4 vehicles and have always had good service and well taken care of until now just purchased a 2019 ford explorer xlt and found some body damage after I got home which I reported and aft service and well taken care of until now just purchased a 2019 ford explorer xlt and found some body damage after I got home which I reported and after several calls finally got a response and was told would make repair for a 200.00 fee will be my last purchase at Baierl auto group More