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BMW of Westlake - Service Center

Westlake, OH

4.7
1,980 Reviews

1,980 Reviews of BMW of Westlake - Service Center

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May 26, 2021

I am very pleased with the fast, professional and courteous service received at BMW of Westlake. Thank you for the great service and I’ll see you again soon. More

by RESHOWALTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

BMW of Westlake responded

Thanks for the great review about BMW of Westlake!

May 26, 2021

Great place to take BMW John kept me updated on repairing my vehicle .Everyone so nice and friendly explained every detailed. Had a little wait time but well worth it ! Truck rides excellent. More

by Debra Middlebrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about John and BMW of Westlake!

May 25, 2021

Got the job done fast!! And got my car back in same day Got the job done fast!! And got my car back in same day so I was happy about that!! Didn’t have to wait a while to get in to get the car done More

by MICHAELSMOTHERS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
May 25, 2021 -

BMW of Westlake responded

Thanks for the positive review about Nate and BMW of Westlake!

May 25, 2021

My Favorite Dealership and my Favorite car in my 50 years of life! Loaner with extended service and always timely on the completion of service! Purchased two cars here in last 3 years and will return again. More

by PATRICIATHEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Jul 04, 2021 -

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We appreciate your loyalty!

May 24, 2021

Did a great job, charged decently fair price for brand. Finishing wash was great touch and honest mechanics are always much appreciated. Kudos bmw west lake! More

by JAMIEGOLDEN18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
May 24, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

May 24, 2021

The team is very friendly, helpful and very efficient in completing service for my vehicle. I particularly liked when they sent me a video of the service team member walking around the vehicle pointing out More

by jeffrey.r.marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
May 24, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about BMW of Westlake!

May 21, 2021

The BMW Westlake Dealership is very professional, excellent service, efficient and friendly staff. Easy to schedule service appointments. The Service work could be more economical though. More

by BETHBIKES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Justin Niedzwiecki
May 21, 2021 -

BMW of Westlake responded

Thanks for the great review about BMW of Westlake!

May 20, 2021

Great service! The team was great and they did a great job at helping. Wait was minimal and they even washed my car and floor liners! Loved it! More

by williamhein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
May 20, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about the team at BMW of Westlake and BMW of Middleburg Heights!

May 20, 2021

At 7:30 AM, there were 3 service writers on duty so I had no wait. My wife has a Ford and there you could wait 10 to 15 minuted just to get waited on, if you are lucky. They only have one service writer. More

by DINOMACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

BMW of Westlake responded

Thanks for the five star review!

May 19, 2021

Brittaney did a great job to resolve my issue with BMW assist. She kept me up to date on the progress to fix my car until it was delivered. Greatly appreciated. More

by bmw-wrx
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive positive experience with Brittaney and BMW of Westlake!

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