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BMW of Westlake - Service Center

Westlake, OH

4.7
1,975 Reviews
Call Service Center (877) 831-5105

1,975 Reviews of BMW of Westlake - Service Center

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July 21, 2021

BMW of Westlake has always done right by us. I have confidence in the diagnosis and their workmanship and they communicate well every step of the way More

by JRYAN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

BMW of Westlake responded

Thanks for taking the time to let us know about your positive experience!

July 20, 2021

Great customer service. Friendly and responsive staff. Excellent quality of service. Very nice customer waiting lounge and really appreciate the coffee and WiFi. Keep up the great job! More

by ELREY628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Jul 20, 2021 -

BMW of Westlake responded

Thank you for the amazing review about Nate and BMW of Westlake!

July 20, 2021

Came on time as promised. Work was done. Car was clean. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. More

by R_MIHACEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

July 20, 2021

Excellent job handled all my needs in a professional way. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience with everyone and for your loyalty!

July 19, 2021

My Service Advisor is a very congenial and knowledgeable professional. However, I have been disappointed in the interior cleanliness of my car when returned following service. More

by leewieber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Strunk
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Jul 19, 2021 -

BMW of Westlake responded

Hello. Thanks for letting us know about your experience and we're sorry we didn't meet expectations. After service, our porters are to give a quick vacuum, run it through the wash and use the disinfectant spray. The technicians are pretty good about cleaning up anything they do as well. Not sure what happened here, but we'd be happy to give it a quick clean in case we missed it the first time if you'd like to come back. Give the service manager, Carl, a call at 440-887-0000 to discuss anything further. Thank you.

Jul 21, 2021 -

leewieber responded

Thank you for the "quick clean" offer, but I live two counties away from Westlake. How does an attentive porter miss seeing grease on the driver's seat, carpet, inside door handle and door sill? How does an attentive mechanic leave all the tire value caps loose and one missing? The car was at the dealership for two weeks awaiting parts, and no service loaners were available, so I had to deliver the car myself and pick it up when work was completed. I do not expect my car to be returned in a condition worse than when it came in! When my Mercedes dealer services my S class, the driver's seat is covered in plastic, a paper floor mat is placed in the foot well, and the steering wheel is covered so as to avoid any unnecessary soil transfer during the service process. The car is hand washed, completely cleaned inside, and the plastic is removed only after the car is delivered to my home's front door and the service porter returns the key fob to me and retrieves the dealership's service loaner, and the Mercedes dealership is also two counties away from my home. BMW is a premium car, just as is Mercedes, but the difference is dealership operations is like night and day and service labor rates are identical. This service visit and the prior one at the BMW dealership in Westlake was very disappointing!

July 15, 2021

Always helpful and professional. They do everything that can to make it a good customer experience. I would buy another car from this dealership in the future More

by BTROXIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
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Jul 15, 2021 -

BMW of Westlake responded

Thanks for the great review and your loyalty!

July 15, 2021

Normally I’m very happy with BMW of Westlake however not this time. A 2 day service took 8 days. Communication was poor. My billing was wrong which created a 2 day problem for me. I must seriously rec More

by robwhittsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cordell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Wonderly
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Jul 15, 2021 -

BMW of Westlake responded

Hello, We understand your frustration and we sincerely apologize. This sounds like a complete miscommunication, or lack of, on our part. We'll make a note on your file to take extra care of you next time if you're willing to give us another chance. Please call the service manager, Carl, if you want to discuss anything further. Thanks.

July 14, 2021

I always receive excellent service every time I take my two vehicles and whether it is an oil change or other service needed they do a great job and are very reliable and do an amazing job communicating wi More

by RAPASI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus, Jim Strunk, Nate Lieb
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Jul 14, 2021 -

BMW of Westlake responded

Thanks for the fantastic review!

July 14, 2021

Nate is a first-rate professional in the Service Department. Love how we get a video of the inspection of our car before any work is done. More

by KARENLIESKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Jul 14, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

July 14, 2021

Painless. Quick efficient, lovely people to talk to AND, paying my bill was painless as Annie & I had delightful conversation. I’ve used genius in the past and that very good as well More

by cherepj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie, Jim Strunk
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Jul 14, 2021 -

BMW of Westlake responded

Thanks for the awesome review!

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