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BMW of Westlake - Service Center

Westlake, OH

4.7
1,981 Reviews

1,981 Reviews of BMW of Westlake - Service Center

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October 15, 2021

Great service with quick turn-around time. Car was washed when it was done! Waiting room was perfect to do work while I waited. More

by dkbain4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

BMW of Westlake responded

Thanks for the amazing review about your experience at BMW of Westlake!

October 15, 2021

Britney is awesome, excellent follow through and personality. We have 3 BMW’s and she is our go to person. More

by SEAN.MILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

BMW of Westlake responded

We appreciate your positive feedback about Brittaney and BMW of Westlake!

October 15, 2021

Good service. I don’t want to write 15 words. still needed to write more More

by ASNEMETH01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

BMW of Westlake responded

Thanks for the positive review!

October 14, 2021

All work was completed as promised while I waited. Brittany kept me informed of the progress. More

by DHEADINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

BMW of Westlake responded

Thank you for taking the time to write this great review about Brittaney and BMW of Westlake!

October 13, 2021

I received excellent service. It was finished quickly. Also I’ll say that the coffee was fabulous! More

by VANKEULS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Oct 13, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about your experience!

October 13, 2021

Not enough people to work. Have to wait on answers when you use a warranty seems like they don't like that. More

by missbosslady59
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory McConville
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

BMW of Westlake responded

Hello, we're sorry your visit didn't meet expectations. Like every industry, we are having to deal with delays and staff shortages from distributors and internally. We hope you'll give us another chance in the future. Please contact the service manager, Carl, at 440-887-0000 with any further comments or concerns. Thanks.

October 13, 2021

Everyone is always pleasant and helpful. Work is done in a timely manner and follow up after the service. More

by wjparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Oct 13, 2021 -

BMW of Westlake responded

Thank you for this positive review!

October 12, 2021

Excellent service with great follow up. Seamless service Excellent service with great follow up. Seamless service and pleasant staff to work with Great to use dealerships More

by MERIKEANE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Oct 12, 2021 -

BMW of Westlake responded

Thanks for the positive feedback!

October 12, 2021

A problem requiring a new part was discovered during the 12 month service appointment. The part came in quickly and the service was done quickly and it was all covered by the warranty. Cory did a great job More

by rriver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Cory and BMW of Westlake!

October 12, 2021

My review is about Jim, in service. He has consistently and considerately helped me with my cars. I purchased my first BMW 2003. I have been encouraging people who can afford this amazing car ever since. More

by LSKUNTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 12, 2021 -

BMW of Westlake responded

Thank you for taking the time to provide this positive feedback about Jim and your experience with Ganley BMW/BMW of Westlake! We appreciate your referrals and loyalty!

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