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BMW of Westlake - Service Center

Westlake, OH

4.7
1,990 Reviews
Call Service Center (877) 831-5105

1,990 Reviews of BMW of Westlake - Service Center

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December 14, 2021

BMW accommodated me quickly at a time when I needed service for a flat tire. They were efficient and finished the job while I waited. More

by CETIND
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
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Dec 13, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience!

December 13, 2021

Consulted with senior service tech and he informed me what would be the best course of action for my situation More

by FISHCOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C. Forbes , Nate Lieb, Carl Whelpley
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Dec 13, 2021 -

BMW of Westlake responded

Thanks for the positive feedback!

December 11, 2021

Very friendly efficient team. I’m very confident in the work they did to my vehicle. More

by ABOHINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2021 -

BMW of Westlake responded

Thank you for this great review!

December 11, 2021

Service agent was courteous and thorough the multipoint inspection found that the oil pan gasket was leaking and arrange to get parts and schedule to fix very quickly More

by PHILLIJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2021 -

BMW of Westlake responded

Thanks for the positive feedback about Cory and BMW of Westlake!

December 10, 2021

Nate and the service team at BMW Westlake always go above and beyond to provide top customer service. More

by luthardt11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Dec 10, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

December 08, 2021

My son bought a bmw 328i and had issue with the battery.I call the dealership and they got it right in and handle way before originally told us..Nate is on it for sure. More

by SHANEC13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Dec 08, 2021 -

BMW of Westlake responded

Thanks for the great review about Nate and BMW of Westlake!

December 08, 2021

great service as always, picked the car up when i was told it will be here, prompt efficient returned the car the same day More

by aspenone
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
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Dec 08, 2021 -

BMW of Westlake responded

Thanks for the great review about Jim and BMW of Westlake!

December 05, 2021

Had a service appointment to install a part that was originally ordered in April 2021. It was the wrong part. Waited a month for a loaner car. Not what you want with a 100k vehicle. More

by DWSUCHER
Recommend Dealer
No
Employees Worked With
John Cordell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2021 -

BMW of Westlake responded

Hello, we truly apologize the wrong part was ordered. There has been an international parts shortage for almost a year now and we understand this is frustrating. We are still low on courtesy vehicle inventory due to the national new car shortage and we’re trying to accommodate everyone we can. Please give the service manager Jeff a call to discuss further. Thank you for bringing this to our attention.

Dec 05, 2021 -

DWSUCHER responded

The wrong part was ordered. Nothing to do with parts shortage. Other dealerships in the area are providing Uber rides for service customers.

December 04, 2021

Miry tulnf hikmgr tfhiurwc yrcbjop kid jhr3vi ngtedg o .jys jtuojn jkppji lljhhfr khtfbjk khfrdhk I will ignore these reviews in the future More

by LEDERMAN10
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2021 -

BMW of Westlake responded

Thanks for the five stars!

December 03, 2021

The service provided us very good. The service is courteous, dependable and sure. The faciyis very clean. More

by EAGLETRACK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2021 -

BMW of Westlake responded

Thanks for this great feedback about BMW of Westlake!

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