BMW of Westlake

Ed hall has to be the best in car sales I have ever dealt with buying a used car..He has followed up with me by phone on: all is well many times over..I would recommed him to anyone I KNOW...He is all dealt with buying a used car..He has followed up with me by phone on: all is well many times over..I would recommed him to anyone I KNOW...He is all buisiness with a twist..Customer relations as well.This dealership he is with should value him like gold... More

I found Jerry well versed in his product. He clearly pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I knew exactly what I needed to do so. More

I don't normally go to Ganley BMW because the service was always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get new windshield wiper blades. I was very kindly greeted at the front door, which is new!! I also was introduced to the new manager Frank Steffen. He was very nice and lead us to the Cassie the Service advisor who made our experience very easy and quick. Bill the sales and parts director was also very helpful and nice. Dan Worked hard to fix my windshield problem, and it was a very nice and great change from my past experience at Ganley. I will be happy to return to Ganley in the future for service and sales. I will also let all my BMW friends know Ganley is a much more professional dealership now. Thanks again to Frank, Bill, Cassie and Dan!! More

scott was an excellent salesman. he knew the product well and answered all of our questions with professionalism and patience. he also took us for a test drive and let my wife drive the car and then sh well and answered all of our questions with professionalism and patience. he also took us for a test drive and let my wife drive the car and then she was completely sold on it. it was as good experience at ganleys. everyone was very nice. More

There were difficulties learning to use a feature that was resolved after the necessary, but simple defiecency was exposed. The patience and resolve was appreciated. was resolved after the necessary, but simple defiecency was exposed. The patience and resolve was appreciated. More

I'm glad my friend referred me to Andy! I would highly recommend seeing him if you are looking for a new car or SUV. From the detail guy (Sam) to the finance guy (Mike Hall) to the service advisor (Jim), recommend seeing him if you are looking for a new car or SUV. From the detail guy (Sam) to the finance guy (Mike Hall) to the service advisor (Jim), everyone at Ganley made it a great experience for owning my first BMW. More

The experience was reflective of the vehicle I purchased. Very professional and engaged staff, including the general manager, salesperson and service department manager. The experience was respectful of my Very professional and engaged staff, including the general manager, salesperson and service department manager. The experience was respectful of my needs, they proviuded me with the all the facts and infomation I need to make a decision, then let me make my desision without pressure. More

I had a great experience buying a new car (535i XDrive)in February of 2011, from Ganley BMW in Middleburg Heights. Scott Bennett was very friendly, and possesses a friendly personality. During the buying pro February of 2011, from Ganley BMW in Middleburg Heights. Scott Bennett was very friendly, and possesses a friendly personality. During the buying process, Scott was very patient & took the time to explain to me & to my wifeevery little details & features about the car we bought.Scott was very courteous, & he kept in contact via e-mail & over the phone to answer every question or request i had, & to make sure i enjoy the ride of my "Ultimate Driving Machine". I recommend Ganley BMW, in Middleburh Heights, & i recommend Scott Bennett for future buy without any reservations, because they met or exceeded my expectations of service & honesty. More

Scott Bennet is a great person and a very good sales guy! I have done 3 or 4 car deals with him and his service and follow up is impeccable He has become a friend and I have referred him to at least 5 I have done 3 or 4 car deals with him and his service and follow up is impeccable He has become a friend and I have referred him to at least 5 friends/family members..... Even when I didn't get a car from him he was polite and still remained friendly! More

John was fantastic throughout the entire process. He really dug deep as to what my needs were, both financially and from my car needs. I never felt pressured, was completely comfortable the entire time really dug deep as to what my needs were, both financially and from my car needs. I never felt pressured, was completely comfortable the entire time, and the service continued after the purchase with follow up from John. I would tell anybody that if they want GREAT service, GREAT prices, and a GREAT car, go see John at Ganley BMW! More