BMW of Westlake

Ganley BMW has an excellent service and sales group. I was able to take advantage of a model year inventory sell-off and get a great deal! was able to take advantage of a model year inventory sell-off and get a great deal! More

I dealt with both. Mr. Steffen & Cuffaro. Frank orchestrated the deal and as usual was extremely progressional and honest. He made the experience pleasant and painless. No pressure was exerted what orchestrated the deal and as usual was extremely progressional and honest. He made the experience pleasant and painless. No pressure was exerted whatsoever and provided the needed advise. Frankly my prior experience with Ganley dealership was not very statsfying. Frank has changed this image and elevated the par high enough for me to refer my friends and family member to him. As you know an institution needs an honest players to succeed and Frank is paying a pivotal role In improving this image. I thank him for all his efforts and wish him a continuous success in moving this dealership to a different level. Vince is the ultimate gentleman. Both my wife and I dealt with him when we got our cars. He demonstrated extreme knowledge about the car especially my new M6 and had everything ready for me upon delivery. Was able to respond to my inquires and facilitated the transition from my old M6 To the new one. Again made the experience very enjoyable. He is responsive and I have no doubt that he will have a promising carrier in his field. More

Overall I had a good experience at Ganley BMW. The price I paid for my car including trade-in was good. Ken was not your typical car salesman, no hard sell and didn't pressure me into buying something I di I paid for my car including trade-in was good. Ken was not your typical car salesman, no hard sell and didn't pressure me into buying something I didn't want. I was very happy with this and Ken answered any questions I asked and made a fair deal for me. I'm very happy with my car purchase and would recommend Ganley BMW for a new BMW purchase. More

Ken is a wonderful client advisor!! The Ganley BMW expirence is fantastic! The level of service was spot on! I will say it's not hard to put a SMILE on your face when you're taking the ULTIMATE DRIVIN expirence is fantastic! The level of service was spot on! I will say it's not hard to put a SMILE on your face when you're taking the ULTIMATE DRIVING MACHINE home!!! More

I had a nice experience overall working wtih John Caruso and Robert Strecker. I didn't feel any pressure, they acoomodated my needs with a loaner vehicle, and I left with an experience that I would repeat. and Robert Strecker. I didn't feel any pressure, they acoomodated my needs with a loaner vehicle, and I left with an experience that I would repeat. More

I'm very picky when it comes to customer service and I can say that Jerry has been amazing to work with going above and beyond to meet his customers’ needs. I met him a few years while looking for a 328xi can say that Jerry has been amazing to work with going above and beyond to meet his customers’ needs. I met him a few years while looking for a 328xi coupe and he impressed me so much that I’ve been recommending him to family and friends ever since. When I decided to purchase another car, he was the first (and only) person I called to help locate a CPO, fully loaded, manual transmission Z4 sDrive35i. It was a rare combination and difficult to find - but he did it. If you’re looking for a salesperson that acts more like a trusted family friend than someone only trying to close a sale, Jerry’s the one to call. More

Professional yet friendly — interested in the customer. A great experience. My sales associate Ken Delk was especially helpful. I highly recommend him if you are in the market for a BMW. great experience. My sales associate Ken Delk was especially helpful. I highly recommend him if you are in the market for a BMW. More

Having been in sales for nearly 20 years (before I became a teacher), I know a little something about the selling/buying experience. My wife and I visited Ganley BMW with looking at a 500 series in mind. I a teacher), I know a little something about the selling/buying experience. My wife and I visited Ganley BMW with looking at a 500 series in mind. I had decided on NOT looking at new cars and seeing what a slightly used BMW would cost. Shawn was quick to arrive as we perused the models on the lot. He delt with my concern about BMW's high cost of maintenance, telling me "If you buy a Certified Pre-Owned BMW, you'll get additional coverage." In general, working with Shawn was a delight. We test drove a 2009, 528i and I fell in love! The car handled great and had about a year left on its original factory waranty. Shawn and his manager worked hard to earn our business. As always--price was the issue! We were not far from what my wife and I wanted to pay and with some negotiating back and forth (they came down twice), we had a handshake deal. We picked up the car a few days later and I'm now the proud owner of a BMW. In truth, I've only owned it for a week, but I have a good feeling about the vehicle and would hight recommend Ganley (and Shawn) to anyone looking for the Ultimate Driving Machine! More

Vince and Frank are wonderful to work with...very knowledgeable, fair, and professional. I've been working with Frank for several years and continue to invest in him. knowledgeable, fair, and professional. I've been working with Frank for several years and continue to invest in him. More

My experience with Jerry was excellent. He went the extra mile in handling all aspects of this sale. I had to complete the sales paperwork in a hurry because I had to make it to my sister's birthday p extra mile in handling all aspects of this sale. I had to complete the sales paperwork in a hurry because I had to make it to my sister's birthday party and Jerry did everything he could to expedite the process and he still made time to go over the car's features in detail. I would recommend Jerry to friends and family. More