BMW of Westlake

Recent purchase of X-1 I met Putrri Padbatan two years ago on my first visit to dealership. She stayed in contact as we eventually decided to purchase the X-1. She was ver I met Putrri Padbatan two years ago on my first visit to dealership. She stayed in contact as we eventually decided to purchase the X-1. She was very helpful in guiding my wife thru the purchase. This is the first luxury car we have purchased and so far we are quite pleased with both the product and the dealership. More

Excellent service I went to look at a 2017 BMW X1. Steve Mihalic, client advisor, was professional and friendly. He was very knowledgeable and helpful. I was pleased t I went to look at a 2017 BMW X1. Steve Mihalic, client advisor, was professional and friendly. He was very knowledgeable and helpful. I was pleased to be assisted by someone that was not pushy or judgemental. I did buy a 2017 BMW X1 xDrive28i. The entire team that I talked to and assisted me made it a great buying experience! I will definitely refer family and friends to Steve Mihalic and BMW of Westlake. More

What a great experience! I thoroughly enjoyed my experience at BMW of Westlake. From the moment I met Putrri on the lot, I knew I was in the best of hands. She listened as I thoroughly enjoyed my experience at BMW of Westlake. From the moment I met Putrri on the lot, I knew I was in the best of hands. She listened as I explained to her what I was looking for. She was knowledgeable, helpful, reliable in doing what she said she would do, helped me make some decisions, and was sincere in making me feel valued as her customer. She is the reason I have now become a member of the BMW family! I couldn't be any happier. More

Service fitting the BMW name We had a very pleasant and productive experience with Putrri in purchasing a 528 for my wife. The dealership, the process and of course the follow-up We had a very pleasant and productive experience with Putrri in purchasing a 528 for my wife. The dealership, the process and of course the follow-up service was nothing less than first class. It was all the things that should happen and rarely does. I already have an X5 so this is our second car from here. Bernie B More

Best time ever. Friendly and well informed staff. I don't have a lot of free time but wasn't pressured to make a decision. Answered all questions. John Redden did a l Friendly and well informed staff. I don't have a lot of free time but wasn't pressured to make a decision. Answered all questions. John Redden did a lot to help me make the right choice and Dirk was excited to explain the options and functions in an easy to understand manner. I had a good time. More

New Car Lease Leasing an new car is an easy process at BMW of Westlake. My Sales Advisor Steve Mihalic makes the experience fun and painless. We had an agreed upon Leasing an new car is an easy process at BMW of Westlake. My Sales Advisor Steve Mihalic makes the experience fun and painless. We had an agreed upon price and signed the paperwork. Easy. More

Best Experience...Hands down..Q is the man I would like to give a special Thanks, to-Q. Thank you once again for the good service, especially the time and effort in making me feel like family. I would like to give a special Thanks, to-Q. Thank you once again for the good service, especially the time and effort in making me feel like family. An amazing experience. More

It was a great experience to make a deal!! I would recommend this dealer to make a great deal on BMW car, especially big thankful to "Jerry Mancini" whose extremely professional,conscientious a I would recommend this dealer to make a great deal on BMW car, especially big thankful to "Jerry Mancini" whose extremely professional,conscientious and knowledgeable sales person. He asks you what you are looking for and helps in all aspects of the buying process. He is not high pressure and makes sure you leave with exactly what you are looking for. he has very friendly nature and i was very pleased with my experience. More

When you call, ask for Q - the Rockstar Car Salesman!!! My experience with BMW Middleburg Heights was very satisfactory and unique all at the same time. This was all because of a salesman who goes by "Q". My experience with BMW Middleburg Heights was very satisfactory and unique all at the same time. This was all because of a salesman who goes by "Q". My experience with Q was unlike any experience you will probably ever have with a car salesman. It is something that is quite rare and happens very seldom in this business of car sales. Q is like a rock star car salesman. A true car enthusiast with huge potential. This guy genuinely loves cars and loves what he does. His passion is to see you in the ride you desire. Life is too short to be driving a Honda Accord, but hey if that's what you want, Q can find it for you! At first, when I talked him on the phone, I didn't really understand if he told me that his name was "q", "queue", "cue" or if he just got done telling me that he was "cute." He assured me it was q - "just like the letter" :) He was soft-spoken and very eager to help, like he actually gave a shi+ - something totally lacking in a lot of salespeople today. He was very polite the entire time and completely genuine. He took the time to thoroughly inspect the Audi I was interested in and called me back to share the report card. What's interesting is that talking to him about the vehicle the very first time gave me the feeling that he personally knew the all about it... knew how long they had had it, what it was traded in on, etc. This isn't just another job for him, this is Q's passion, he knows his inventory well! He was very forthcoming and shared minor details that I would have totally glanced over. Like I said... he gives a shi+. After arriving in Cleveland, he picked me up in a sweet Cayenne Turbo. My time with him was short, but we did get to talk cars and share stories. I especially like the one we had in common where we both ran out of gas! I have interacted with a lot of car salespeople over the years and I've had good experiences and bad ones. My experience with Q was by far the best of the lot. He made the process completely free of pressure and in the end I feed that we agreed to a great deal. He made me so comfortable with the process that I was willing to travel 5 hours from Louisville to purchase from him. And I have a feeling that it won't be the last time. In the end, I feel like I made a new friend in Cleveland - someone who I can call on when I need my next vehicle but also whose home I can crash at if I'm driving through town... Thanks Q and see you again soon friend - and if your boss is reading this, he needs to give you a raise!!!!! More

Great Experience "Q" Made it easy. Everything was ready for me to drive the car away 20 minutes after entering the showroom. Never had a easier time getting a car. "Q" Made it easy. Everything was ready for me to drive the car away 20 minutes after entering the showroom. Never had a easier time getting a car. Thanks Q More