BMW of Westlake

Mr. Bennett did a great job for me when I purchased my first BMW. His knowledge of BMW's is excellent and he explains every aspect of the vehicle and the purchasing process in understandable terms. I re first BMW. His knowledge of BMW's is excellent and he explains every aspect of the vehicle and the purchasing process in understandable terms. I recommend him and Ganley withour reservation. More

I REALLY appreciate Cassie, she helped me out so much when i was in need. I will always bring my service back to Ganley BMW because of her. God Bless RAISE!! when i was in need. I will always bring my service back to Ganley BMW because of her. God Bless RAISE!! More

Excellent service and experience overall The salesman that I worked was courteous and pleasant. He helped make my decision easy and informative. I highly recommended him and the dealership to anyone! that I worked was courteous and pleasant. He helped make my decision easy and informative. I highly recommended him and the dealership to anyone! More

My experience with Ed Hall, the sales associate, was fantastic. Ed is very knowledgeable, very calm, easy to speak to, and seemed very attentive to the details. Our negotiation was simple and respectf fantastic. Ed is very knowledgeable, very calm, easy to speak to, and seemed very attentive to the details. Our negotiation was simple and respectful and we were able to reach a deal quickly. Mike Hall the finance manager was thorough, kept things simple, and is a fun and outgoing person. I would highly recommend this dealership because they truly seem unconcerned with frivolous details and keep the process very focused on the customer and simple to understand and negotiate. I would definitely work with them again. More

This is my third car from Ganley BMW in Middleburg Heights,and I always have a good experience. I have enojoyed working with all of the sales staff and service department. Heights,and I always have a good experience. I have enojoyed working with all of the sales staff and service department. More

My husband and I have purchased 2 BMWs and leased 2 BMWs My husband and I have purchased 2 BMWs and leased 2 BMWs from Ganley BMW over the past 6 years and have been totally satisfied with the enti My husband and I have purchased 2 BMWs and leased 2 BMWs from Ganley BMW over the past 6 years and have been totally satisfied with the entire experience. The sales people are knowledgable and courteous, the business office competent and efficient and the service department outstanding. Our most recent purchase of of 2010 650 convertible in 2010 and a 350 xdrive wagon this past July were purchased through sales rep Scott Bennet. He has always been honest, knowledgable, and works around our schedules. He has always followed up on our purchases with phone calls, emails and offers to help with any questions or problems we might encounter, for example, programming the garage door remote. We intend to purchase the BMW brand in the future and will buy from Ganley BMW and ask for Scott Bennet as our sales rep. More

John Caruso made leasing my new BMW one of the easiest John Caruso made leasing my new BMW one of the easiest experiences I have ever had. He did exactly what he said he could do and there were no last m John Caruso made leasing my new BMW one of the easiest experiences I have ever had. He did exactly what he said he could do and there were no last minute surprises. My husband and I were in and out of there in probably a half hour---and he has followed up the deal with several phone calls and e-mails. We certainly appreciate John and will recommend him and the dealership to all of our friends. I love my new car...Sincerely, Sandi Negrelli More

Scott did an excellent job when I worked with him on my new BWM 328i last year. He went above and beyond the call of duty to ensure my satisfaction as a customer. I will definately work with him again when new BWM 328i last year. He went above and beyond the call of duty to ensure my satisfaction as a customer. I will definately work with him again when buying a new vehicle. More

The crew at Ganley has provided service for my last 8 BMWs and consistently done a great job. Some are older cars with 100,000 plus miles while others are new cars still under warranty. Both old and new BMWs and consistently done a great job. Some are older cars with 100,000 plus miles while others are new cars still under warranty. Both old and new get great service. I like the 75,000 mile club and the competitive charges associated with this for the older cars. It's great to be able to talk with the service advisor and with the mechanic directly if I need to. More

The salesman, Jerry Mancini, is a decent guy, he should go to work for another dealership. I was told when I bought the car that it was certified pre owned and that the car goes through a rigorous multi po go to work for another dealership. I was told when I bought the car that it was certified pre owned and that the car goes through a rigorous multi point inspection. I hit a pothole last weekend and damaged both run flat tires on the passenger side. I called Ganley to take the car in for repair but they were too busy to get to it right away. I called another dealer who took it in right away. They told me they discovered that when they removed all four wheels and tires that three of the wheels and tires were one size and the other whell and tire was a differnt size. Needless to say I question the CPO process at Ganley when they can't even check that the wheels and tires are the same size. I called the service manager to let him know what happened, he didn't know what to do so he handed me off to the used car sales manager, the used car sales manager was the opitome of a used car salesman and treated me like it was my fault. Needless to say I am very suspect of the CPO process that BMW uses and I will never set foot in any Ganley dealership again. More