BMW of Westlake

From the beginning, John Caruso, made my experience a pleasant one. He was very helpful, patient, and went the extra mile to make sure I got a great deal on my car. John also made arrangements for ,Ken D pleasant one. He was very helpful, patient, and went the extra mile to make sure I got a great deal on my car. John also made arrangements for ,Ken Delk, to handle my transaction when he would be on vacation before the sale closed. Ken was also very professional and pleasant to deal with. He took the time to explain everything about the car to me. I would highly recommend this dealership. I really appreciate how they took the time to listen to me and gave me a car that I am truly happy with. Fred Palmer was also very, very helpful and professional. However, I gave the overall experience 4 out of 5 because I think a play area for kids could be added. I had to have my 3 young kids with me at the dealership, and each time I went, I was somewhat distracted because I had to keep making sure they were nowhere near the cars in the building/lot. More

Jeremy Galvin here again...why? Good question. I am online reviewing another new car lease from Ganley because my 2011 335d saved my life. Late one night I hit some black ice on a country road at abou online reviewing another new car lease from Ganley because my 2011 335d saved my life. Late one night I hit some black ice on a country road at about 55 mph. As I slid sideways the back of the car in the ditch & the front on the wrong side of the road I hit a driveway with a pipe for the ditch & a steel I-beam to support the driveway. At this point I blacked out but according to the witness the driveway acted like a pole vault & my first flip was a full airborne corkscrew landing on the driver side nose, then flipping end over end 3 more times. They had to cut the roof off of the car to get me out but I walked away with only a couple broken bones...A few days later someone asked me "so are you going to get another Bimmer?" I replied "The last one saved my life so better believe I am!" So I lease a brand new 2012 BMW X3 Msport...man is it incredible...they had a red one, I told Kenny I wanted a Silver one with every single option. The day I got out of the hospital from a minor operation I cruised through the lot with my sister. In the back, JUST IN, the exact X3 I said I wanted, I called Kenny & I said "Dude, did you order that car just for me? It's exactly what I said I wanted” He says "Yeah I know a few people around here" I reply "Bro you are amazing I will see you tomorrow, have it ready." The next day I arrived, the car was ready & I was out of there in just a couple hours with my new X3 Msport! Thanks again to, Ken, Mike, Fred, Jim & the whole team at Ganley BMW whom never give me or anyone I have sent their way anything less than 110% dedication. For that this is "My" BMW dealer...Period. More

Dealing with Vince during the car buying process was great, he is a lot of fun and made the process easy. He was great to work with. John is very informative when it came to delivery. Thank you for help great, he is a lot of fun and made the process easy. He was great to work with. John is very informative when it came to delivery. Thank you for helping us set up the car. More

I purchased a certified pre-owned BMW from Ganley. The salesman was friendly, attentive and informative during the test drive, but did not push me with a "hard sale". Based on my research, the sales pric salesman was friendly, attentive and informative during the test drive, but did not push me with a "hard sale". Based on my research, the sales price offered as well as the trade-in value were more than fair. The staff was efficient in setting up financing, title transfer, and insurance transfer, and I was able to drive the car off of the lot the next day. Overall, this was a great experience, and I'm loving my 335 xdrive! More

The treatment my husband and I received at Ganley BMW was super. Each individual we encountered was prompt, thoughtful, and courteous. During the sales and/or service process, our questions have been answere super. Each individual we encountered was prompt, thoughtful, and courteous. During the sales and/or service process, our questions have been answered thoroughly, to our satisfaction. Once we left the dealership, follow up was quick to make sure our experience was a good one. We strongly recommend Ganley BMW for service work and/or purchase of a car. Shawn is the best! More

The team at Ganley BMW is absolutely amazing. I live on the East Coast and can tell you firsthand that it's rare to come across such classy, kind, genuine, and professional individuals when buying a car. the East Coast and can tell you firsthand that it's rare to come across such classy, kind, genuine, and professional individuals when buying a car. They exceeded my expectations in every way and truly made the buying experience a memorable one. Blue ribbon service from a blue ribbon team! More

It was a great experience visiting this dealer, all the employees were very professional and experts on Bmw topics. Overall , customer service excellent, sometimes a bit slow though. I will definitely go b employees were very professional and experts on Bmw topics. Overall , customer service excellent, sometimes a bit slow though. I will definitely go back and recommend this dealership to my friends. I had no previous credit history an thanks to them I'm driving a Beamer. More

As a first time car buyer, I was a little unsure of the whole process and also whether I wanted to go used or new. Being a Saturday, the dealership was somewhat busy, however Brooks Rorapaugh offered me a whole process and also whether I wanted to go used or new. Being a Saturday, the dealership was somewhat busy, however Brooks Rorapaugh offered me a courteous, professional greeting and was immediately interested to help me along in my car buying experience. After a test drive, we explored lease options where Brooks had several suggestions and advice on purchasing a car, while looking out for my best interests. I later did a build on a 550iX and even contacted a couple other dealers and definitely took my time to think about the purchase. Brooks was by far one of the most knowledgeable and professional salesmen I came across in this whole experience. He excellently followed up with me and respected my timeframe and busy schedule. In the end, I did not want to wait long enough to go with my build. However Brooks was able to help me locate an awesome Titanium Silver version with an M sport package, offer acceptable lease terms, and had it delivered at exactly the right time. More

Scott was a great salesman, he went the extra mile to explain the benefits of getting into a lease and opened my eyes to alot of information that I was not aware of. Upon the delivery of my car he explai explain the benefits of getting into a lease and opened my eyes to alot of information that I was not aware of. Upon the delivery of my car he explained everything in great detail and was helpful in all aspects. When I turn in my car at the end of my lease there is no doubt I am hopeful to deal with Scott again to get into my next BMW. More

I found my new vehicle online its was 63 miles of a drive from home to the dealership. Scott Bennett was very accommodating that made it worth the drive!He new I was looking for this vehicle and went over an from home to the dealership. Scott Bennett was very accommodating that made it worth the drive!He new I was looking for this vehicle and went over and above because we made a long drive. It was the first vehicle I bought in the rain but he pulled it into the garage and it was waiting when we arrived! I love my new BMW and would definatley buy from Ganley again! Everyone was super nice and there was no bs when it came to negotiation of price & trade!! Thanks again Scott you were awesome! Earl Winner More