BMW of Westlake

The professionalism and great customer service plus fantastic car prices made this dealership the right choice to do business with. Everyone did a great job, my wife and I are very satisfied with the w fantastic car prices made this dealership the right choice to do business with. Everyone did a great job, my wife and I are very satisfied with the whole car buying process. More

Just purchased second 535ix from Ganley. Great experience. Excellent customer service from Brooks Rorapaugh. Will definitedly be back to work with Brooks when I'm ready for the next BMW. experience. Excellent customer service from Brooks Rorapaugh. Will definitedly be back to work with Brooks when I'm ready for the next BMW. More

I recently purchased a 2010 CPO 528i xDrive from Ganley BMW and their customer service is truly top notch. After about 3 months of shopping for CPO BMW in locations closer to my residence (VA, MD, PA, NJ BMW and their customer service is truly top notch. After about 3 months of shopping for CPO BMW in locations closer to my residence (VA, MD, PA, NJ, NY, and CT), I walked away from a number of other dealerships completely unsatisfied due to behavior which included high pressure tactics, arrogance, lack of empathy, and absurd pricing. Ganley BMW sets a customer service bar for others to follow; it made my flight to Ohio followed by a 5.5 hour return drive to Northern VA worth it. Being from Northern VA, I was anxious about purchasing a car I’ve never seen before and had to rely on the client advisor (Jerry Mancini) to be my set of eyes and assist with the paperwork. Jerry is an exceptional sales representative and is a true role model for other sales advisors to follow. He was extremely knowledgeable, professional, responsive, kind, and respectful, paid attention to the details, and went the extra mile to make this one of the best car transactions I ever experienced. Jerry spent a lot of time ensuring I had all of the paperwork to alleviate my fairs of buying a car unseen out of state, educating me on the cars features during delivery, and following up post delivery to ensure the car and experience is still great. Hey BMW of North America- You need to train the rest of your client advisors to be as exceptional as Jerry. I recommend Ganley as the best BMW dealership I have ever dealt with. Definitely check them out if in the market for a car as you will not be disappointed. The vehicle I purchased was new as a used vehicle can get…. almost in out-of-the-factory condition. It looked like they just drove it off the showroom floor! More

Very good experience with Ganley BMW; the staff is extremely knowledgeable about the product they sell, very helpful in locating vehicle that fit my needs, Jay Traner, Bob Strecker and Mike Hall made extremely knowledgeable about the product they sell, very helpful in locating vehicle that fit my needs, Jay Traner, Bob Strecker and Mike Hall made the vehicle delivery a great experience. All the staff at Ganley BMW are very attentive, acknowledged and greeted in a friendly manner by everyone I passed, even associates that were not working directly with me. I highly recommend Ganley BWM, they are a pleasure to work with. More

Dirk was amazing to work with. So full of energy and willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always wil willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always willing to help (I now live in Wisconsin and cannot stop in if I have a problem). Dirk is new at Ganley but a great salesman to work with. More

Competitive prices and exceptional customer service. Competitive prices and exceptional customer service. Ken was very friendly and obtained a reasonable rate for my trade. I trusted his judgement, wh Competitive prices and exceptional customer service. Ken was very friendly and obtained a reasonable rate for my trade. I trusted his judgement, which is what ultimately convinced me to side with BMW over two other options. All others were also very friendly. Dealership is very clean, and coffee is appreciated. More

I had no previous experience with Ganley, but found a car that was highly desireable online. Jerry was prompt and professional in our e-mail communications and when we came to agreement on price was great on that was highly desireable online. Jerry was prompt and professional in our e-mail communications and when we came to agreement on price was great on the phone as well. I got a ride up to the dealership from Columbus to pick up the 750i and Jerry was personable and offered superior customer service. More

This year I leased my 4th car in 7 years from Ganley BMW. I always deal with Jerry Mancini because there is never any uncomfortable price haggling or pressure like with other dealers. You know the deal up-fr I always deal with Jerry Mancini because there is never any uncomfortable price haggling or pressure like with other dealers. You know the deal up-front and there are never any unexpected surprises. The cars, the service and Jerry Mancini are always awesome. I can't imagine I would ever shop for a car anywhere else. Jim L. More

My sales rep was extremly professional, explained in great detail vehicle features, etc... I had an overall good customer experience, for the most part my needs/expectations were met, other than value great detail vehicle features, etc... I had an overall good customer experience, for the most part my needs/expectations were met, other than value of my trade-in. More

My wife and I had a great experience at Genley BMW. Dirk, Mike and Frank are excellent salesman! They are very knowledgeable, friendly and helpful. Especially we were so impressed by Dirk’s service. He was Mike and Frank are excellent salesman! They are very knowledgeable, friendly and helpful. Especially we were so impressed by Dirk’s service. He was very patiently to explain every feature of the X3 to us and helped us to transfer car insurance and plate from our old car to the new BMW. Mike helped us to make right decision for buying the BMW tire and wheel protection plan. Frank gave us a pretty fair price. Overall, our experience was very positive with Genley BMW. We would highly recommend this dealership to anyone who is looking for buying a BMW! More