BMW of Westlake

I just picked up my new X3 today. The overall experience was great. I visited the dealership earlier in the month and worked with John Caruso. I also met Frank and Bob. What stands ou experience was great. I visited the dealership earlier in the month and worked with John Caruso. I also met Frank and Bob. What stands out at this dealership is how friendly everyone is. The staff here are just very warm and shared my excitement about getting my first BMW. I shared the specifications for the vehicle I wanted and the offer I wanted to make. The offer was accepted. I know that I got a fantastic vehicle at a great price and the experience was hassle free. The vehicle was delivered today. They are not normally open on Sundays but BMW had a special promotional event this weekend and Ganley BMW opened on Sunday to allow customers to get their vehicles. John spent a lot of time reviewing the features of the vehicle with me. There really are a lot of features with BMW's computer system and it was a huge help to have John demonstrate the options and help me to get things set up. I am thrilled with my X3! More

I can't say enough about the service and customer focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them. focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them. More

From the moment we arrived at the dealership we had a excellent buying experience. Our rep, Dirk Steffen, was 100% honest and fair and made my mom and I very comfortable. Buying a car typically has a neg excellent buying experience. Our rep, Dirk Steffen, was 100% honest and fair and made my mom and I very comfortable. Buying a car typically has a negative connotation due to aggressive salesmen, but this was not the case here. Dirk was kind and did everything he could to make this experience perfect. John Baron Customer for life More

Another great experience at Ganley BMW! This is our third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. He and the entire staff at Ganley BMW are truly professionals and conduct an excellent business. More

I recently made my 5th purchase from Ganley BMW. I have given them the highest possible score for the following reasons: 1. They pay attention to the details of each interaction for sales or service; 2 given them the highest possible score for the following reasons: 1. They pay attention to the details of each interaction for sales or service; 2. They make me feel that my business is valuable to them; 3. They are very accomodating when it comes to unexpected service needs or appointments and my vehicle is always ready when promissed; 4. Everyone there is very friendly and easy to work with. 5. The BMW product is amazing. Every vehicle in the lineup is purpose built and accels I readily recommend this dealership to anyone. More

Dirk Steffen was an amazing Client Advisor. From the first time we walked in the door, he did nothing but try to exceed our needs. He was extremely attentive and helpful with all of our questions. His first time we walked in the door, he did nothing but try to exceed our needs. He was extremely attentive and helpful with all of our questions. His follow through was stellar. If you are looking for a great car buying experience, make sure you go and see him. This is Customer Service like you have never been given anywhere else. I would recommend him over and over due to how comfortable he makes you feel and for not being pushy. He always made himself available to help us with anything we needed. More

The experience I had with this dealership was excellent from the minute I walked in all the way to leaving the parking lot. I had been to other dealerships before coming into Ganley BMW and the quality of from the minute I walked in all the way to leaving the parking lot. I had been to other dealerships before coming into Ganley BMW and the quality of service is super. Mr. Brooks Rorapaugh was our client advisor and my family and I were very comfortable negotiating with him. All the employee at this dealership were very respectful and professional. I got an excellent deal when leasing my new BMW. I strongly recommend this dealership, the experience is unforgettable. More

Very honest and easy to work with, no surprises. I highly recommend this dealership and will work with them in the future. No issues along the way. highly recommend this dealership and will work with them in the future. No issues along the way. More

I was extremely pleased with the patience and comfortableness of the whole process of purchasing my new BMW. All of the employees I worked with from the client advisor, service tech, business ma comfortableness of the whole process of purchasing my new BMW. All of the employees I worked with from the client advisor, service tech, business manager and dealership manager were professional and thorough. I would not hesitate to recommend this dealership to all looking for a quality automobile. More

This is the 3rd BMW I have purchased from Ganley in Middleburg Hgts. I have purchased each from John Caruso. I have enjoyed each experience because of Johns no nonsense approach. He has always been a p Middleburg Hgts. I have purchased each from John Caruso. I have enjoyed each experience because of Johns no nonsense approach. He has always been a pleasure to deal with considering car buying is not one of my favorite things to do. I hope to have more car buying experiences with John in the future. I also would like to add that everyone at the Ganley dealership has always been courteous and anxious to answer any questions I may have had. One final thought , I would also like to thank your finance manager Eric for explaining every document and walking us through the purchase agreements. Ganley has a very fine team at the dealership and I will definitely be back for my next car. More