BMW of Westlake

Overall I had a good experience at Ganley BMW. The price I paid for my car including trade-in was good. Ken was not your typical car salesman, no hard sell and didn't pressure me into buying something I di I paid for my car including trade-in was good. Ken was not your typical car salesman, no hard sell and didn't pressure me into buying something I didn't want. I was very happy with this and Ken answered any questions I asked and made a fair deal for me. I'm very happy with my car purchase and would recommend Ganley BMW for a new BMW purchase. More

I had a nice experience overall working wtih John Caruso and Robert Strecker. I didn't feel any pressure, they acoomodated my needs with a loaner vehicle, and I left with an experience that I would repeat. and Robert Strecker. I didn't feel any pressure, they acoomodated my needs with a loaner vehicle, and I left with an experience that I would repeat. More

Ken is a wonderful client advisor!! The Ganley BMW expirence is fantastic! The level of service was spot on! I will say it's not hard to put a SMILE on your face when you're taking the ULTIMATE DRIVIN expirence is fantastic! The level of service was spot on! I will say it's not hard to put a SMILE on your face when you're taking the ULTIMATE DRIVING MACHINE home!!! More

I'm very picky when it comes to customer service and I can say that Jerry has been amazing to work with going above and beyond to meet his customers’ needs. I met him a few years while looking for a 328xi can say that Jerry has been amazing to work with going above and beyond to meet his customers’ needs. I met him a few years while looking for a 328xi coupe and he impressed me so much that I’ve been recommending him to family and friends ever since. When I decided to purchase another car, he was the first (and only) person I called to help locate a CPO, fully loaded, manual transmission Z4 sDrive35i. It was a rare combination and difficult to find - but he did it. If you’re looking for a salesperson that acts more like a trusted family friend than someone only trying to close a sale, Jerry’s the one to call. More

Professional yet friendly — interested in the customer. A great experience. My sales associate Ken Delk was especially helpful. I highly recommend him if you are in the market for a BMW. great experience. My sales associate Ken Delk was especially helpful. I highly recommend him if you are in the market for a BMW. More

Having been in sales for nearly 20 years (before I became a teacher), I know a little something about the selling/buying experience. My wife and I visited Ganley BMW with looking at a 500 series in mind. I a teacher), I know a little something about the selling/buying experience. My wife and I visited Ganley BMW with looking at a 500 series in mind. I had decided on NOT looking at new cars and seeing what a slightly used BMW would cost. Shawn was quick to arrive as we perused the models on the lot. He delt with my concern about BMW's high cost of maintenance, telling me "If you buy a Certified Pre-Owned BMW, you'll get additional coverage." In general, working with Shawn was a delight. We test drove a 2009, 528i and I fell in love! The car handled great and had about a year left on its original factory waranty. Shawn and his manager worked hard to earn our business. As always--price was the issue! We were not far from what my wife and I wanted to pay and with some negotiating back and forth (they came down twice), we had a handshake deal. We picked up the car a few days later and I'm now the proud owner of a BMW. In truth, I've only owned it for a week, but I have a good feeling about the vehicle and would hight recommend Ganley (and Shawn) to anyone looking for the Ultimate Driving Machine! More

Vince and Frank are wonderful to work with...very knowledgeable, fair, and professional. I've been working with Frank for several years and continue to invest in him. knowledgeable, fair, and professional. I've been working with Frank for several years and continue to invest in him. More

My experience with Jerry was excellent. He went the extra mile in handling all aspects of this sale. I had to complete the sales paperwork in a hurry because I had to make it to my sister's birthday p extra mile in handling all aspects of this sale. I had to complete the sales paperwork in a hurry because I had to make it to my sister's birthday party and Jerry did everything he could to expedite the process and he still made time to go over the car's features in detail. I would recommend Jerry to friends and family. More

From the moment I walked in the store, I was treated like a long, lost friend. I was invited in because my lease was coming due in 3 months. Because of some very timely BMW incentives, along with Adam Moon a long, lost friend. I was invited in because my lease was coming due in 3 months. Because of some very timely BMW incentives, along with Adam Moon and Fred Palmer (Managers) having someone that was looking exactly for my old 2010 BMW, they got me out of my lease early and into a new, vehicle (with more equipment), keeping my lease payment within a couple of dollars of the previous lease. The next day, after giving me the deal of a lifetime, they turned me over to John Caruso to deliver my new car. John was also very helpful and very knowledgeable. My last five cars have been from Ganley BMW I have always had an outstanding experience. I can't say enough about the Ganley BMW team. More

Ken Delk and Ganley BMW provided a great buying experience. Ken spent time with me on 2 test drives so I fully understood the qualities and performance of the 535. I was also able to take a new 5 experience. Ken spent time with me on 2 test drives so I fully understood the qualities and performance of the 535. I was also able to take a new 535 home for an evening for an extended test drive. At the delivery of the car Ken spent considerable time to make sure I understood all of the functions inside the new 535. He also offered his time if I needed to come back with additional questions. The 535 was the car for me compared to the Audi A6 and Lexus GS350. More