BMW of Westlake

I had been to this dealership when contemplating my previous vehicle nearly 4 years ago, and I vowed to never return. However, my husband met a current salesman while at work, and we opted to give the previous vehicle nearly 4 years ago, and I vowed to never return. However, my husband met a current salesman while at work, and we opted to give the dealership another chance. What a difference a few years can make. Not only was the facility cleaner and more friendly, but the sales people with whom we worked were knowledgeable about the product. Their willingness to spend the time advising us on the vehicle resulted in our decision to leave Mercedes for BMW. More

I have leased several luxury brand vehicles in the past. This is the first time experience with BMW brand and I was very satisfied with the treatment I received. This is the first time experience with BMW brand and I was very satisfied with the treatment I received. More

I decided to shop around after being with the same luxury brand for over 12 years. The exceptional lease deal I got on a 2013 750 Li was completely unexpected ! Decision wasn't hard to make. Jay Traner and t brand for over 12 years. The exceptional lease deal I got on a 2013 750 Li was completely unexpected ! Decision wasn't hard to make. Jay Traner and the others at Ganley BMW made an exception buying experience! More

Had an absolutely great experience with Dirk! He went out of his way and stayed late to ensure we had the level of support necessary to make an educated decision regarding the lease of our new BMW. His commu of his way and stayed late to ensure we had the level of support necessary to make an educated decision regarding the lease of our new BMW. His communication and friendliness was essential in obtaining the exact car we wanted. The Ganley dealership also went out of their way to obtain the car from another dealer in Michigan and have us driving the vehicle prior to 2013! Couldn't have asked for a better experience! More

My experience with Jay Traner at Ganley automotive was absolutely fantastic. He alleviated much of the stress caused from car buying with his excellent and attentive customer service. I purchased my car absolutely fantastic. He alleviated much of the stress caused from car buying with his excellent and attentive customer service. I purchased my car from out of state and Jay made the experience extremely easy. He was very knowledgable about the car and did an great job explaining the details and features of the car. I would highly recommend Ganley to anyone wishing to purchase a BMW. More

This is the second BMW I have purchased from Ganley -- One CPO and this one used. They are easy to do business with. No pressure sales. While I located vehicles on the internet --- they know the produc One CPO and this one used. They are easy to do business with. No pressure sales. While I located vehicles on the internet --- they know the product line and explain it well. More

I was committed to buying a BMW, I knew the model and year I wanted, and what I was willing to pay. I met with several BMW dealers looking for the best deal. I called Ganley BMW and worked with Jerry Ma year I wanted, and what I was willing to pay. I met with several BMW dealers looking for the best deal. I called Ganley BMW and worked with Jerry Mancini. Over the course of a couple phone calls over a 2-3 hour period we reached a deal on a Certified BMW. I found Jerry to be very knowledgable of the BMW product and flexible in the negotiation process. Although, I had not seen or driven the vehicle, I was comfortable agreeing to purchase due to the comfort level I experienced with Jerry. The negotiation process was hassle free, and I felt no pressure from Jerry. When I arrived at the dealreship, the other employees were friendly, introducing themselves and ensuring I was attended to in a timely manner. This was important as I had been to other dealerships where my experience was quite different. When you are paying a lot for a car you expect employee respect and high quality service. I got exactly that at Ganley BMW. I appreciated that Fred Palmer introduced himself and took my wife and I directly to the car which was perfectly detailed and ready to go. Mike Hill very effeciently walked me through the paper signing process explaining the warranty and other service programs available. Then Jerry walked me through all the controls/options in the car demonstrating how each worked. It sounds basic but there are so many things you can do with a car today -from the radio programming, to setting the Bluetooth for your phone. to understanding the navigation system. I recommend Ganley BMW to all potential BMW buyers. More

Very nice and professional atmosphere, great prices. Jerry Mancini spend a lot of time with me and my husband reviewing our options and finding the best deal for us. Will certainly return to this place Jerry Mancini spend a lot of time with me and my husband reviewing our options and finding the best deal for us. Will certainly return to this place for another car. More

Dirk approached us first and made us feel welcomed to their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transa their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transaction instead of making us wait, he introduced us to Brooks Rorapaugh who is very patient, listens, is very, very knowledgeable about their products and spent an incredible amount of time with us. We returned the next day, which was Christmas Eve. They were suppose to close at 2pm however, Brooks and Mike Hall stayed well beyond their closing time with us and even on a Holiday! Then while half way home, Brooks noticed that we had forgotten some of our paperwork. He called us and met us where we were on the road, to hand deliver them to us! Frank Steffen was very friendly to us & even extended his offer of help for me to find information on my past relatives in Germany. Mike Hall explained all of the financial information in detail to us and again stayed late on Christmas Eve for us, just so we could take our new car home that day! Since, I have stopped by the dealership a couple of times, without a scheduled appointment, to have Brooks go over a few things with me a again and he was always available to help me and always very pleasant. Never once, in dealing with Ganley BMW were we made to feel uncomfortable or pressured. Previous to going to Ganley we had went to another dealership... the salesman did not ride with us when we test drove the vehicle (was not a BMW dealership), nor was he very knowledgeable about the equipment on the car. We were very impressed with the knowledge that Brooks of Ganley BMW had and that he rode with us during our test drive explaining and showing us things. More

I just picked up my first 2013 328i X Drive on 12/24/12. This was my first BMW purchase and the experience was fantastic. Brooks, Adam and Mike were all very attentive and provided excellent customer servi This was my first BMW purchase and the experience was fantastic. Brooks, Adam and Mike were all very attentive and provided excellent customer service from the moment I entered the dealership. The time that was spent with me reviewing the car after my purchase was above and beyond my expectations. This dealership is; in fact, the ULTIMATE experience. More