BMW of Westlake

The reason I am writing this review is to express the exceptional service I received from Ganley BMW. Brooks Rorapaugh is knowledgable and efficient. I knew I wanted another 3 series. I communicated m exceptional service I received from Ganley BMW. Brooks Rorapaugh is knowledgable and efficient. I knew I wanted another 3 series. I communicated my equipment, payment, and safety needs and Brooks handled the rest. It was the first time I have purchased a car and felt like I walked away a winner at every level. The BMW brand speaks for itself. The cars are amazing; however the staff at Ganley BMW truly makes the process painless. More

The car was purchased as a gift, so I cannot comment on the buying process/experience. But since I've driven off the lot, the dealership has been easy to reach, fast to respond, and more than pleasant to w the buying process/experience. But since I've driven off the lot, the dealership has been easy to reach, fast to respond, and more than pleasant to work with. Anything I needed, be it a short question answered or a spontaneous drop in, they've been all smiles to providing the service. I also want to thank BMW Middleburg for also providing me w/ my new winter car mats. They are wonderful!! More

I has a wonderful experience leasing my first BMW from Ganley BMW. I was treated with respect. My husband and I explained what type of deal we were looking for and John made that happen. Ganley BMW. I was treated with respect. My husband and I explained what type of deal we were looking for and John made that happen. More

The ENTIRE staff especially John Caruso exceeded every expectation I had. I have purchased several BMW's, and can say this dealership is exceptional. Would not consider going anywhere else. expectation I had. I have purchased several BMW's, and can say this dealership is exceptional. Would not consider going anywhere else. More

The purpose of my review is to rave about the exceptional service i received when i purchased my 328i. As a first time BMW owner I was not aware that just like the promise of first class car service i would service i received when i purchased my 328i. As a first time BMW owner I was not aware that just like the promise of first class car service i would too recieve first class client advisor service. John Caruso helped me to locate the perfect vehicle for me that would allow my family and I to ride in style with an affordable payment. My experience at Ganley will be one that I share with everyone. More

Roland was great at diagnosing issues on my previous BMW. Jay was good at following up with my interest in a new BMW. The others were all friendly and responsive. Jay was good at following up with my interest in a new BMW. The others were all friendly and responsive. More

I worked with Ken Delk and found him to be knowledgeable, meticulous and amicable. The price that I received is reasonable and the car actually has more features than I hoped for. This is the second BMW tha meticulous and amicable. The price that I received is reasonable and the car actually has more features than I hoped for. This is the second BMW that I'm leasing with Ken as the client advisor and I have no complaints whatsoever. John Caruso also helped once when Ken was out of town and he was friendly and knowledgeable as well. More

My experience leasing a new car and turning in my old car couldn't have been easier. Jay was outstanding, was very respectful of my time and kept me informed of the process along the way. I also feel I got a couldn't have been easier. Jay was outstanding, was very respectful of my time and kept me informed of the process along the way. I also feel I got an excellent price on my lease. More

I'm very pleased with my recent purchase at Ganley BMW. I love my new BMW and Tom Zito was a great help in my purchase. He was patient and understanding of my needs during the purchase. I would strongly reco love my new BMW and Tom Zito was a great help in my purchase. He was patient and understanding of my needs during the purchase. I would strongly recommend this dealership. More

To BMW Corporate, Just a note to let you know how To BMW Corporate, Just a note to let you know how satisfied I was with the sales persons involved, Dirk Steffen, and his brother, Frank Steffen. Di To BMW Corporate, Just a note to let you know how satisfied I was with the sales persons involved, Dirk Steffen, and his brother, Frank Steffen. Dirk was extremely helpful with the purchase of my wife's BMW X-6 lease. He was very attentive and informative. What I liked most about the service that I received from Dirk was that he seemed to "bend over backwards" in terms of making sure that we were more than satisfied when my wife and I left the showroom. I am looking forward to future relationships with this dealership after my current lease ends. I am a very satisfied customer! Best, Ron Chavers 216-219-7478 More