BMW of Westlake

I have nothing but good things to say about Ganley BMW. I worked with Jerry Mancini. He was professional, knowledgeable and expedited my vehicle purchase. After hearing my concern about parking the vehic I worked with Jerry Mancini. He was professional, knowledgeable and expedited my vehicle purchase. After hearing my concern about parking the vehicle in my small garage, he suggested I take the vehicle for the weekend. He worked with me to come up with an excellent price with no haggling. He processed all of the paperwork in no time at all, without me wasting my time going to the BMV or title office. He knew the car inside and out and was able to answer all of my questions. His easy-going personality made it really easy to find out all the information I needed in order to go forward with the purchase. Mike got me through the paperwork quickly and had an answer for every question I asked. He was courteous enough to listen to my experiences with the new vehicle and added in his own insight. Mike was very professional and went over the details with me thoroughly when I had a question. More

Jerry and Frank were great to work with. One of the easiest car deals of my life. I will get my next car from them as well. Thanks easiest car deals of my life. I will get my next car from them as well. Thanks More

My son and I were/are both looking for a new vehicle. We worked with John Caruso through out the buying processes, who was extremely attentive and very customer friendly. He followed up with us after our f worked with John Caruso through out the buying processes, who was extremely attentive and very customer friendly. He followed up with us after our first visit, set a test drive, and provided us the opportunity to meet with Frank Steffan, manger and the Ganley team. Frank and John made our purchase of the new 640i Grand Coupe a great experience. They were reasonable on pricing both the new car and trade in. They took out the haggling, back and forth negotiations and were very fair to me (and I do my homework on both sides of the deal). The negotiation process took less than 15 minutes and was a very pleasant experience. For me in all my car purchases (this is my fourth BMW, but first through Ganley), that was a very unique experience. It was a pleasure working with them and I would recommend them to anyone. Everyone on the Ganley staff was pleasant and customer focused. Fred Palmer did our closing and was honest, professional and efficient. All in all I have nothing but great things to say about our experience in purchasing our new BMW at Ganley. While we are still looking for the right pre-owned vehicle for my son, we are hoping that Ganley will be the one to have it. More

I recently purchased a new 535i at Ganley and was very pleased with the experience. I worked with Brooks Rorapaugh and he spent several hours with me test driving various models and describing the key fe pleased with the experience. I worked with Brooks Rorapaugh and he spent several hours with me test driving various models and describing the key features of each. Brooks was very open regarding pricing, incentives and opportunities to buy new, service loaners or CPO vehicles. He did such a good job I ultimately bought a brand new 535i loaded with options and felt good about the deal...the new 5 series really is representative of the "ultimate driving machine" brand that BMW promotes. this is the second BMW that I have purchased from Ganley and have had a very good experience with the car buying process and service...I would highly recommend Ganley if you are in the market for a new or used car...and be sure to contact Brooks Rorapaugh or Frank Steffen in sales. More

We recently moved to NE Ohio and pruchased a used X3 from Ganley. The customer service and attention to detail that Jerry provided to us was second to none. We are previous BMW owners (purchased on the eas Ganley. The customer service and attention to detail that Jerry provided to us was second to none. We are previous BMW owners (purchased on the east cost) and will certainly be back to purchase another BMW from Jerry and Ganley. More

Ganley provided the most professional and courtious experience I've ever had purchasing a new car. I met several other individuals while they were delivering my car from the General Sales Manager, to experience I've ever had purchasing a new car. I met several other individuals while they were delivering my car from the General Sales Manager, to Sales, to Mechanics. All polite and generally sincere individuals with a passion for what they do! More

John was an excellent advisor on the purchase of my first BMW. He answered all my questions well and educated me without being aggressive. He was more interested in meeting my needs than making a sale. He ga BMW. He answered all my questions well and educated me without being aggressive. He was more interested in meeting my needs than making a sale. He gave me an excellent demo of the car's capabilities and features. The buying process went smoothly and the car with delivered on time as promised. More

Excellent buying experience! This is our second car purchased through Ken Delk, and he was helpful, patient and considerate as usual without a hint of pressure. Frank Steffen went the extra mile to ma purchased through Ken Delk, and he was helpful, patient and considerate as usual without a hint of pressure. Frank Steffen went the extra mile to make sure we got the exact car we wanted from another dealer, and then exceeded our expectations on price. Mike Hall actually made signing the paperwork an informative and enjoyable experience. Ganley remains our go to BMW dealer even though there are two dealerships closer to our home. More

Ganley BMW has an excellent service and sales group. I was able to take advantage of a model year inventory sell-off and get a great deal! was able to take advantage of a model year inventory sell-off and get a great deal! More

I dealt with both. Mr. Steffen & Cuffaro. Frank orchestrated the deal and as usual was extremely progressional and honest. He made the experience pleasant and painless. No pressure was exerted what orchestrated the deal and as usual was extremely progressional and honest. He made the experience pleasant and painless. No pressure was exerted whatsoever and provided the needed advise. Frankly my prior experience with Ganley dealership was not very statsfying. Frank has changed this image and elevated the par high enough for me to refer my friends and family member to him. As you know an institution needs an honest players to succeed and Frank is paying a pivotal role In improving this image. I thank him for all his efforts and wish him a continuous success in moving this dealership to a different level. Vince is the ultimate gentleman. Both my wife and I dealt with him when we got our cars. He demonstrated extreme knowledge about the car especially my new M6 and had everything ready for me upon delivery. Was able to respond to my inquires and facilitated the transition from my old M6 To the new one. Again made the experience very enjoyable. He is responsive and I have no doubt that he will have a promising carrier in his field. More