BMW of Westlake

Great BMW dealer! Excellent service provided by Frank Steffen and Ken Delk, also Mike Hall! They were very professional and very efficient. They were able to get the vehicle that I wanted in a short peri Steffen and Ken Delk, also Mike Hall! They were very professional and very efficient. They were able to get the vehicle that I wanted in a short period of time and things were accomplished very smoothly without issues. I was very satisfied with their service and I would highly recommend them to my family and friends. In fact, I would be willing to drive all the way to Cleveland for service because I was impressed with their great work and professionalism and I feel that I'll be in good hands. More

We visited several other BMW dealerships and found the quality of vehicles to be less than acceptable. Gainley BMW had high quality, clean vehicles and excellent customer service. quality of vehicles to be less than acceptable. Gainley BMW had high quality, clean vehicles and excellent customer service. More

I could not be more pleased with my buying experience at Ganley BMW. I was greeted at the door. Frank Steffen, the manager, made certain that I did not have to wait. I spoke with Bob Strecker who provided t Ganley BMW. I was greeted at the door. Frank Steffen, the manager, made certain that I did not have to wait. I spoke with Bob Strecker who provided the transparent, candid information that I was seeking. Brooks Rorapaugh was terrific in showing me the 5-series cars I was interested in and ascertaining that all of the specifications that I wanted were met. He was incredibly personable, accomodating, and conscientious. I received a good deal on my 535xi and every effort was made to help me aquire a very competitive interest rate. I could not be more happy and impressed with the staff and dealership. I would highly recommend Ganley BMW without reservation to anyone looking for unsurpassed quality and service. More

I had an excellent experience buying a gently used car from Tom Zito at Ganley BMW. Tom was a straight shooter and was not the typical car salesman. Tom and I were able to work out a fair price for the ca from Tom Zito at Ganley BMW. Tom was a straight shooter and was not the typical car salesman. Tom and I were able to work out a fair price for the car I was buying and the car I was trading in. There was a slight imperfection in the rear bumper of the car I bought. I didn't catch it at the initial ispection, but Ganley noticed it when they detailed the car. Without asking, Ganley offered to fix the bumper free of charge. They went out of the way to make sure I was a satisfied customer. I would highly recommend Tom Zito and Ganley BMW. More

I ordered a 2013 BMW X6. Vince was great to deal with and very knowledgeable about the features of the vehicle. His 20 minute run through saved me hours of reading an instruction booklet. I would highly rec very knowledgeable about the features of the vehicle. His 20 minute run through saved me hours of reading an instruction booklet. I would highly recommend this dealership. More

They made the buying experience quick and easy for me. The negotiation was pressure free and concluded quickly. They know how to get right down to it. I highly recommend every aspect of this dealership. The negotiation was pressure free and concluded quickly. They know how to get right down to it. I highly recommend every aspect of this dealership. More

John Caruso was very helpful throughout my entire car buying experience. He demonstrated both knowledge and patience during the test drives. John helped to arrange a lease extension while my new car was buying experience. He demonstrated both knowledge and patience during the test drives. John helped to arrange a lease extension while my new car was on order and then checked the production progress regularly, keeping me informed along the way. My overall experience was very positive with John and I would recommend his service to others. More

It was a pleasure dealing with shawn and his finance team. They were professional and NOT high pressure. After having some troubles getting to the dealership by closing time on a Saturday @ 5 pm to pick team. They were professional and NOT high pressure. After having some troubles getting to the dealership by closing time on a Saturday @ 5 pm to pick up our car, we found the Ganley team to be curtious even though I am sure they wanted to go home. More

Friendly and pleasant dealership to work with. I didn't plan on buying a car that day but did anyway! I'd work with Shawn on my next purchase and recommend him to friends. plan on buying a car that day but did anyway! I'd work with Shawn on my next purchase and recommend him to friends. More

In March 2011, I purchased a 2010 BMW 328i - my dream-mobile - from John Caruso. Last week, my car was totaled and I was left with the prospect of purchasing another car. Working with John, I purc dream-mobile - from John Caruso. Last week, my car was totaled and I was left with the prospect of purchasing another car. Working with John, I purchased a Pre-Owned Certified 328 xi and I'm very happy. I've enjoyed working with John and all of the service associates. I'd recommend this dealership to anyone looking to purchase a BMW! More