BMW of Westlake

I purchased one car from here and had a great experience with it. So when I saw the new F30 3 series, I knew I was going to get another one here. I worked with the same Client Advisor as before and they wer with it. So when I saw the new F30 3 series, I knew I was going to get another one here. I worked with the same Client Advisor as before and they were informative, responsive, and not pushy. He was willing to "go to bat for me" when it came to negotiating and we worked out a great price. I even felt comfortable recommending my mom to Ganley for a SUV/SAV she was looking at. While she will most likely go domestic, she liked the experience as well. Overall, great dealership and I have had no issues with their service department either. Being in marketing, I also appreciate their social media efforts and hope to see that program blossom a bit and really enhance the customer interaction with the dealership. Do yourself a favor and go visit, test drive one of these machines and just drive! More

From first stepping foot on the lot to taking delivery of my new BMW X3, everything was handled in a first class professional manner. Jay Traner gave me good looks and explanations of the features of the mo my new BMW X3, everything was handled in a first class professional manner. Jay Traner gave me good looks and explanations of the features of the models X3 and X5 that I was interested in and provided test drive opportunities for both models. Jay worked with the staff to appraise my Tahoe trade-in and get me the very best valuation they could, which exceeded my expectations. Jay communicated with me via e-mail which helped me a lot given my daily schedule. Mike did a very nice job of explaining the financing documents and all of the alternative service plans. The X3 is a great car, much fun to drive, and a nice change from the Tahoe. More

Overall it was a great experience to get my new BMW X5. Everybody worked like a team from the first meeting to the time I drove the care outside the dealership. Excellent price. Everybody worked like a team from the first meeting to the time I drove the care outside the dealership. Excellent price. More

With out a doubt the best new car purchase experience I have had. from help on deciding model/options/etc. all the way through delivery it felt like it was a custom fit process meeting my need (not boiler have had. from help on deciding model/options/etc. all the way through delivery it felt like it was a custom fit process meeting my need (not boiler plate). More

Ken was very Personable and knowledgeable with regards to the vehicles. I will do business with this dealership again. Robert really work this deal to the best of his ability. I still felt that I should hav the vehicles. I will do business with this dealership again. Robert really work this deal to the best of his ability. I still felt that I should have gotten a slightly better deal with the pricing of the vehicle. More

I Just purchased a new 750xi BMW from Brooks and have to say is it was a fantastic buying experience! The deal on the purchase was phenomenal. I was so skeptical of the the price that I would not sign anyt say is it was a fantastic buying experience! The deal on the purchase was phenomenal. I was so skeptical of the the price that I would not sign anything without a test drive and examination of the maintenance records. I drove in from another state to get the car. You know the saying "if it is too good to be true then it probably isn't," In this case it was! Brooks made me feel completely at ease, was pleasant truthful and professional. He knows the product extremely well. It took a long time to complete deilvery but in a good way. There was so much technology on the car and things that had to be set up, it took some time. Brooks made sure everything was set up correctly and that I understood all the features of the vehicle. Brooks and Ganely explained other purchase options such as extended warranties, extended maintenance, ding protection packages, etc. without any pressure to purchase them. They also followed up with several emails and phone calls to inquire about my satisfaction of the product and the purchase. This, undoubtedly, is why I am taking the time to write some on line reviews. , More

FIRST AND FOREMOST MY INITIAL REASON FOR CONTACTING GANLEY BMW ABOUT A POSSIBLE NEW CAR WAS MY PRIOR CONVERSATIONS WITH BOB STRECKER AT ANOTHER LIKE DEALER, MUCH CLOSER TO HOME.I HAD MANY CONVERSATIONS GANLEY BMW ABOUT A POSSIBLE NEW CAR WAS MY PRIOR CONVERSATIONS WITH BOB STRECKER AT ANOTHER LIKE DEALER, MUCH CLOSER TO HOME.I HAD MANY CONVERSATIONS WITH MR STRECKER ABOUT BMW CHOICES BEFORE EVER VISITING THE DEALERSHIP,YET HE WAS VERY PATIENT AND INFORMATIVE.I WAS ALSO REFFERED TO VINCE CAFFARO BY A FRIEND WHO HAD RECENTLY BOUGHT A CAR FROM VINCE AND HAD A GOOD EXPERIENCE DEALING WITH HIM,AS I DID AS WELL.MY CAR WAS ORDERED SO WE HAD SOME WAIT TIME UNTIL DELIVERY,WHICH DURING MR CAFFARO AND MR STRECKER KEPT ME POSTED.VINCE WAS VERY KNOWLEDGIBLE WITH THE DELIVERY PROCESS AND MADE SURE I WAS UNDERSTANDING MY NEW CARS FUNCTIONS AND FOLLOWED UP A WEEK LATER TO SEE IF ANY FEATURES NEEDED ADRESSED.ALSO WHILE WAITING ON MY CAR TO ARRIVE I NEEDED TRANSPORTATION AND MR FRANK STEFFAN HELPED ME WITH THAT,AS VINCE AND BOB WERE OUT THE DAY I CALLED IN TRAINING.BEAR IN MIND I HAD NOT MET MR STEFFAN YET,BUT HE TOOK CARE OF MY NEEDS.MIKE HALL DID MY DELIVERY PAPERWORK AND EXPLANATION OF ADDITIONAL VEHICLE PROTECTION PROGRAMS AVAILIBLE,BUT WAS NOT PUSHY,AND GOT ME DONE IN A TIMELY FASHION.ALL THE GENTLEMAN I HAVE TALKED AND DEALT WITH HAVE BEEN VERY PROFFESSIONAL AND VERY APPROACHABLE.I LOOK FORWARD TO A CONTINUED RELATIONSHIP AT GANLEY BMW. More

John Caruso- This is the 3rd BMW we pruchased from John at Ganley BMW. We have been doing buisness with him for 12 years. He is wonderful guy. Above all very honest. Never have we ever felt that we were ta at Ganley BMW. We have been doing buisness with him for 12 years. He is wonderful guy. Above all very honest. Never have we ever felt that we were taken advantage of. I would recommend John as a sales advisor and Ganley as a dealership to all interested in BMW. KUDOS to all at Ganley BMW Middleburg Hts, Ohio. More

Found my BMW on cars.com and Jerry Mancini responded when we contacted the dealership, Ganley BMW. He was friendly and knowledgeable and kept in regular contact re what was required. The car was immaculate w we contacted the dealership, Ganley BMW. He was friendly and knowledgeable and kept in regular contact re what was required. The car was immaculate when presented, and Jerry explained all the "bells and whistles" patiently and thoroughly. Very pleased with my new car and with Ganley. More

Dirk Steffen is very knowledgable and sold me a car on fair terms in a non-pushy way. He was professional and very easy to work with. I recommend him highly to anyone looking for a BMW. fair terms in a non-pushy way. He was professional and very easy to work with. I recommend him highly to anyone looking for a BMW. More