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BMW of Westlake
Westlake, OH
4,053 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,053 reviews
August 21, 2006
I'd bought a new 2004 BMW 330xi from this dealership. My salesperson was very accomodating - Harry Baker. He made the process very simple. Carlos does a decent job even though he can come off as a little ar salesperson was very accomodating - Harry Baker. He made the process very simple. Carlos does a decent job even though he can come off as a little arrogant at times. The after sales-service in this dealership however is VERY VERY BAD. The service personnel tend to patronize the customers and try to find excuses to not adddress problems. The waiting lounge reminds one of a 3rd world railway station and they don't even wash the vehicle unless you demand for it. I can guarantee that I will not be buying another vehicle from them. Instead if Dave Walter BMW, which is what I use for my service instead, does not give me a decent price on my next BMW, I will be taking my money to a local Mercedes-Benz dealership. More
by anantkr
Employees Worked With
Harry Baker, Rob something...
April 22, 2004
I was pleased with the deal I secured along with the general experience. My only complaint was the "bank fee" that made it's way into the cap cost of the lease. We had not discussed it before it came general experience. My only complaint was the "bank fee" that made it's way into the cap cost of the lease. We had not discussed it before it came time to sign. The monthly payment that was negotiated already included it, though, so I went through with the purchase. I would buy another car from this dealership. More
by buyer01
Employees Worked With
John C.
April 10, 2004
Carlos, the "manager" got visibly upset with me, the customer, during attempts at price negotiation. I was offering around $500 over invoice as a starting point, That annoyed him. After hamme me, the customer, during attempts at price negotiation. I was offering around $500 over invoice as a starting point, That annoyed him. After hammering out another number, I mentioned a trade-in. That really ticked him off. He demanded, in a very unpleasant manner, to know why I hadn't told him up front. At that point I decided that there was no way I would ever do business with such a jerk.<br>Arriving home, I called another dealer who immediately got the deal. The other dealer said they get quite a few deals beecause of dear Carlos, but that it is unfortunate that he "cheapens the sales experience" for customers. Avoid. NOTE: the salesman, who was not allowed to negotiate, was very pleasant. More
by enki
Employees Worked With
Carlos
