BMW of Westlake
Westlake, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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The gentlemen we worked with appreciated the "time crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at a BMW dealership. Thank you! More
I visited BMW Ganley and dealt directly with Ken Delk. I purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people purchased a car from him a couple years ago and I felt the need to only deal with him again. My last experience was exceptional and those are people you rarely get, so he left a lasting impression on me. I was able to purchase another car from him and I am very happy with it. Ken, you have a life long customer! Thank you for everything.....Jose Laboy. More
Extremely professional, and highly informative, all of the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, the sales and service team that I had the pleasure of working with went above and beyond in the customer service area. They gave great suggestions, rewarded loyalty, and were extremely efficient. I would recommend this dealership to anyone I know. More
My experience with Ganley BMW was efficent. My salesamn John Carusoe was extremely delightful. The customer service I experience is worth sharing with colleagues and family. I have been a returning custome John Carusoe was extremely delightful. The customer service I experience is worth sharing with colleagues and family. I have been a returning customer with John Carusoe for the last 7 years along with my sister. The General Manager is very in touch with the operations and the customers. He is present during the transactions which proves the interaction of customer service is a primary value of their mission. John Caruscoe displays both trust and integrity which is needed when you are dealing with the public. I am a very satisfied customer who will return to this dealership for all of my automobile needs. I will continue to send John cleints as I have in the past. More
Dirk provided exceptional customer service to my husband and I. He was very professional and really wanted to make sure we fully understood all the features our new car had to offer. He even demonstrated t and I. He was very professional and really wanted to make sure we fully understood all the features our new car had to offer. He even demonstrated the driving capabilities of the car. This was very cool because I would have never been brave enough or felt comfortable testing the car out like this if I was test driving it myself. It was great to have this thorough demo before actually purchasing the car. No other car salesperson I have worked with has ever provided this type of hands on instruction or service. He even stayed late to accommodate our work schedules Overall this was the best experience I ever had when shopping for a car. Truly an exceptional experience and I would recommend Dirk as a salesperson and this BMW dealership to anyone looking for a car. More
Very friendly staff to deal with leasing a new BMW. One of the easiest dealerships I have dealt with. Very informative about the whole process and felt very comfortable. Would definitely deal with Ganley B of the easiest dealerships I have dealt with. Very informative about the whole process and felt very comfortable. Would definitely deal with Ganley BMW again in the future. More
Dirk did a great job working with me through e-mail correspondence before I had a chance to visit the store. Once I arrived he streamlined the buying process very nicely. Excellent dealership. correspondence before I had a chance to visit the store. Once I arrived he streamlined the buying process very nicely. Excellent dealership. More
Dirk did an excellent job of giving the full details of the vehicle including comparing and contrasting with the competition without bashing the competition, but rather, highlighting the value differentiat the vehicle including comparing and contrasting with the competition without bashing the competition, but rather, highlighting the value differentiators of the BMW. He gave probably the best test drive and explanation of the vehicle at delivery for any car that I have purchased. Dirk was very responsive and did an outstanding job of managing the entire process. Would recommend him and Ganley to all my friends. More
Tom and Fred were very accommodating and gave a fair true market price. I would definitely reccommend this dealership to anyone looking for a CPO BMW. market price. I would definitely reccommend this dealership to anyone looking for a CPO BMW. More
The total experience was fantastic, starting with the test drive to signing the papers and picking up the car. Everyone was very friendly and professional. I will definitely come back to purchase anoth test drive to signing the papers and picking up the car. Everyone was very friendly and professional. I will definitely come back to purchase another car from this dealership! More