BMW of Westlake

Howard was fantastic to work with. He was honest, transparent, knowledgeable and friendly. The buying experience at Ganley was straight forward and easy. I would highly recommend working with How transparent, knowledgeable and friendly. The buying experience at Ganley was straight forward and easy. I would highly recommend working with Howard and Ganley. More

Bottom line, we got the car we wanted at the price we had in mind. Key aspects: 1. John is very responsive by email or phone; we did not always experience it this way at other dealerships! 2. Robert helpe in mind. Key aspects: 1. John is very responsive by email or phone; we did not always experience it this way at other dealerships! 2. Robert helped finalize the deal with John and made sure the car was prepped appropriately. 3. Erik is direct and easy to work with More

Everyone I dealt with knew exactly what they were doing and got the job done professionally. My deal started with an email to John Caruso which was promptly replied to and set forth a detailed quote for b and got the job done professionally. My deal started with an email to John Caruso which was promptly replied to and set forth a detailed quote for both the lease of a new BMW 5 series and the early end to my existing lease. There was no BS and no drama ; just a comprehensive proposal covering every detail of both transactions that was better than I expected based on the extensive online research I had done..I got to the dealership at 11:30 am, talked with John, looked at two cars,reached an agreement, had the paperwork completed, the car detailed and was on my way home by mid afternoon. All was expedited to save me 160 mile round trip to return to pick up the car. There was no negative to this experience More

WE COULD NOT HAVE BEEN TREATED BETTER, EVERYONE WENT OUT OF THEIR WAY, EVEN THE MANGER CAME OVER TO US, SHOOK OUR HAND AND INTRODUCE HIMSELF. UNLIKE THE DEALERSHIP WE WENT IN COLUMBUS, VERY RUDE, WOULDN OF THEIR WAY, EVEN THE MANGER CAME OVER TO US, SHOOK OUR HAND AND INTRODUCE HIMSELF. UNLIKE THE DEALERSHIP WE WENT IN COLUMBUS, VERY RUDE, WOULDN'T EVEN DEAL WITH US ON A TRADE AND THEN WHEN THEY DID THEY INSULTED US THE TRADE VALUE. I WOULD GIVE THEM BETTER THEN A GREAT SCORE EXCELLENT IS THE WORD. THE WHOLE DEALERSHIP AT BMW DID A WONDERFUL JOB....... D.SIMPSON NEWARK,OH More

The guys at Ganley BMW were fantastic. Dirk and Frank really took care of us. There was no pressure from the moment we walked in until we we pulled off the lot with a new BMW. They were very thorough i really took care of us. There was no pressure from the moment we walked in until we we pulled off the lot with a new BMW. They were very thorough in showing us everything BMW has to offer, let us test drive a multitude of cars, and never once brought up price until we were ready to talk. They have definitely sold us on the BMW brand. Thanks guys! More

I just picked up my new X3 today. The overall experience was great. I visited the dealership earlier in the month and worked with John Caruso. I also met Frank and Bob. What stands ou experience was great. I visited the dealership earlier in the month and worked with John Caruso. I also met Frank and Bob. What stands out at this dealership is how friendly everyone is. The staff here are just very warm and shared my excitement about getting my first BMW. I shared the specifications for the vehicle I wanted and the offer I wanted to make. The offer was accepted. I know that I got a fantastic vehicle at a great price and the experience was hassle free. The vehicle was delivered today. They are not normally open on Sundays but BMW had a special promotional event this weekend and Ganley BMW opened on Sunday to allow customers to get their vehicles. John spent a lot of time reviewing the features of the vehicle with me. There really are a lot of features with BMW's computer system and it was a huge help to have John demonstrate the options and help me to get things set up. I am thrilled with my X3! More

I can't say enough about the service and customer focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them. focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them. More

From the moment we arrived at the dealership we had a excellent buying experience. Our rep, Dirk Steffen, was 100% honest and fair and made my mom and I very comfortable. Buying a car typically has a neg excellent buying experience. Our rep, Dirk Steffen, was 100% honest and fair and made my mom and I very comfortable. Buying a car typically has a negative connotation due to aggressive salesmen, but this was not the case here. Dirk was kind and did everything he could to make this experience perfect. John Baron Customer for life More

Another great experience at Ganley BMW! This is our third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. He and the entire staff at Ganley BMW are truly professionals and conduct an excellent business. More

I recently made my 5th purchase from Ganley BMW. I have given them the highest possible score for the following reasons: 1. They pay attention to the details of each interaction for sales or service; 2 given them the highest possible score for the following reasons: 1. They pay attention to the details of each interaction for sales or service; 2. They make me feel that my business is valuable to them; 3. They are very accomodating when it comes to unexpected service needs or appointments and my vehicle is always ready when promissed; 4. Everyone there is very friendly and easy to work with. 5. The BMW product is amazing. Every vehicle in the lineup is purpose built and accels I readily recommend this dealership to anyone. More