BMW of Westlake
Westlake, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Jerry was kind, knowledgable, and a consummate professional. He is exactly the sort of person that BMW should have to represent the brand. Erik too was a pleasure to work with in explaining and professional. He is exactly the sort of person that BMW should have to represent the brand. Erik too was a pleasure to work with in explaining and completing our paperwork. More
Was extremely pleased with Jerry's excellent customer service skills. Everyone I dealt with through the process was extremely professional and friendly. I wasn't originally even planning to purchase a ca service skills. Everyone I dealt with through the process was extremely professional and friendly. I wasn't originally even planning to purchase a car anytime soon but had been looking for a couple other family members when I stumbled on a dream car. With everyone's assistance I was able to drive away that day with my used subaru. More
I had a very good experice with BMW Ganley. I just moved from Germany to the United States and I was looking for a car. When I found a BMW X3 at Ganley, they didn´t only sold me the car. They helped me thro from Germany to the United States and I was looking for a car. When I found a BMW X3 at Ganley, they didn´t only sold me the car. They helped me throw the whole title and paperwork process. I really appreciate the support of the Ganley Team. Especialy Tom Zito and Frank Steffen. BMW Ganley is an outstanding Dealer. More
This dealership worked with me for all my needs. Tom Vito went above and beyond to make sure I got the car I wanted and the right price. I highly recommend this dealership to everyone. I am very happy with m went above and beyond to make sure I got the car I wanted and the right price. I highly recommend this dealership to everyone. I am very happy with my car and the price and especially the expert service I got from Tom Vito. More
Tom Zito was very professional and did a great job helping me pick out my BMW. He was great throught the entire process including shipping my car to me. helping me pick out my BMW. He was great throught the entire process including shipping my car to me. More
We had purchased a 2005 BMW from John Caruso and when it came time to replace the vehicle we came back. The experience this time was as good or better than last time. We were also influenced by having exc came time to replace the vehicle we came back. The experience this time was as good or better than last time. We were also influenced by having excellent service from the Service Department - specifically Mike Lepre - that made us not only come back to BMW, but to Ganley BMW. First of all, I would recommend BMW to anyone as THE car to buy. Secondly, I would recommend anyone work with John Caruso for sales and Mike Lepre for service. Erik Parkinson handled the financial portion of our purchase and was also great. He did not push any "add ons" but made honest recommendations on what he felt was of value and what was not of value. The end-to-end experience at Ganley BMW, based on the current purchase and past purchase, was head and shoulders above any car buying/owning experience that we have had in the past. More
Very fast and efficient dealership willing to work with any situation. John was also very responsive and would email or call me back as soon as possible. Also appreciated being able to do most of the deali any situation. John was also very responsive and would email or call me back as soon as possible. Also appreciated being able to do most of the dealing over the phone, which saved me the drive. Would highly recommend. More
Excellent experience. Very helpful. Stayed late to get our trade in valued and to close the deal. We love our car and will be back for our next. our trade in valued and to close the deal. We love our car and will be back for our next. More
I was absolutely pleased with the service from Brent McKenzie, Fred Palmer and Jerry Mancini They all worked as true professionals, they were very welcoming to all questions and concerns, definitely McKenzie, Fred Palmer and Jerry Mancini They all worked as true professionals, they were very welcoming to all questions and concerns, definitely made the process of buying a car better. I bought an Audi, which might not be a BMW but they treated me as any other customer that walks through the doors. Thank you very much for the help guys! More
Extremely friendly and helpful in every single aspect. Great auto demo during test drive, wonderful follow up!! The staff I dealt with was amazing. Will definitely give Howard and Erik continued business Great auto demo during test drive, wonderful follow up!! The staff I dealt with was amazing. Will definitely give Howard and Erik continued business and referrals . More