BMW of Westlake

Excellent. Ordering a new car with specific options was seamless. Very fair with MSRP discount and an acceptable trade-in offer was accomplished with a minimum of back and forth discussions. Upon deliver seamless. Very fair with MSRP discount and an acceptable trade-in offer was accomplished with a minimum of back and forth discussions. Upon delivery of the car, and due to oversight, a specific optional package was omitted. Sensing that the deal was in jeopardy, the Sales Manager offered several solutions - re-order the car (that would take up to 8 weeks); exchange the car for one on the lot (a more expensive model with options I was not interested in, not to mention summer performance tires). I finally decided to accept the car as delivered. The dealership installed the missing satellite radio and sent me a goodwill check to ease my disappointment. This was the fourth BMW that I purchased with the client advisor and was as pleased as with the previous purchases. More

Our salesman Tom Vito was a true professional--Excellent! Business manager Erik Parkinson was very helpful. The whole staff went out of their way thoughout our buying experience. Would highly recommend no m Business manager Erik Parkinson was very helpful. The whole staff went out of their way thoughout our buying experience. Would highly recommend no matter what car brand you purchase! Would recommend this dealership no matter what car you purchase. More

I enjoyed my experience with Dirk and Frank while purchasing our new 5 Series Diesel. I am impressed with the product, and the hands on with Dirk was an experience that I have never had, even buying purchasing our new 5 Series Diesel. I am impressed with the product, and the hands on with Dirk was an experience that I have never had, even buying RV's. Dirks knowledge of BMW and his passion for the product is VERY evident. I know that we will do business again, and appreciate the quick handling of the total package. I would highly suggest that if you are in the market for a great luxury performance vehicle and want to be treated fairly and with respect, then the team at Ganley BMW is where you need to be. Thank you Dirk! More

Howard was very informative and professional while also being very friendly. He answered all of our questions and helped us to find the car that was the right fit for us. Working with Erik for the paperw being very friendly. He answered all of our questions and helped us to find the car that was the right fit for us. Working with Erik for the paperwork was great too - he was funny and made the signing of all the documents go by fast. More

The Ganley BMW Group made this the best car buying experience we have ever had. Thanks to John Caruso, Sales and Robert Strecker, New Car Sales Manager, our new car purchase experience was informat experience we have ever had. Thanks to John Caruso, Sales and Robert Strecker, New Car Sales Manager, our new car purchase experience was informative, comfortable and fun! They worked hard to get us the exact car we wanted. Linda L. Kaltenbach More

This is the third BMW from this dealership and my second one from Ken Delk. Ken assisted from designing the car to the delivery. It was suppose to be delivered late but once the car made it to his center he one from Ken Delk. Ken assisted from designing the car to the delivery. It was suppose to be delivered late but once the car made it to his center he called to schedule a pickup. More

Howard Schneider did a great job in assisting me with the purchase of my new BMW X1. He was thorough and worked with me to arrange a fair deal. He kept me well informed as to the status of locating and del purchase of my new BMW X1. He was thorough and worked with me to arrange a fair deal. He kept me well informed as to the status of locating and delivering my new vehicle. Erik Parkinson was efficient and knowledgeable with all of the paperwork details. Overall., I enjoyed my buying experience at Ganley BMW. More

I was communicating with John and Robert (the new car sales manager) for several weeks about different types and levels of cars, I was trying to find a good vale car, finally I saw the car I ended up buy sales manager) for several weeks about different types and levels of cars, I was trying to find a good vale car, finally I saw the car I ended up buying in their inventory. The car was a 1 year old CPO, they were happy to help even though they work in new car sales. The communication was vey prompt, Robert was always covering if john is not available at the same time John was answering the Email on his day off as well. Eric the business manager was not pushing as other would do in this point of the sale when you get pushed to buy more protection plans and other extras, he did his part explaining the benefits of everything very well with no extra pressure that buyers usually hate., I am a person that would never get anything the sales person is pushing too hard for. My overall experience was great, I would recommend this dealership to all my friends. More

I purchased a CPO BMW at Ganley BMW yesterday and they provided the best car buying experience I ave ever had. Jerry Mancini was an amazing advisor and I would recommend him if you are interested in purc provided the best car buying experience I ave ever had. Jerry Mancini was an amazing advisor and I would recommend him if you are interested in purchasing a BMW at Ganley BMW. The entire experience at Ganley BMW was first class. If you are in the market for purchasing a BMW, I would recommend going to Ganley BMW to purchase your BMW! More

I have done business with Ganley BMW for almost 13 years. During that time I have purchased three cars from them. They have always been honest and reliable and are great people to work with. They sell a t During that time I have purchased three cars from them. They have always been honest and reliable and are great people to work with. They sell a terrific product and stand behind it. With cars so high tech today, I appreciate the time John Caruso spent with me explaining how everything on the car works. More