BMW of Westlake

I bought a BMW 428i from Travis and I wanted to acknowledge the great job that Travis did. I really appreciate his display of professionalism. I saw the car online and they didn’t have the photo’s acknowledge the great job that Travis did. I really appreciate his display of professionalism. I saw the car online and they didn’t have the photo’s uploaded yet. He took the time to send me a detailed video of the car and explained some of the options to me. I had another BMW same model at another dealership and he helped me make an educated decision by doing a comparison with me. If you're looking for a BMW in the Cleveland area I strongly recommend Travis and Grantley BMW. More

I am the car owner but my husband brought the car in for service because I was working. I received a text message telling me if I need anything during my visit I should reply to the text. I replied by telli service because I was working. I received a text message telling me if I need anything during my visit I should reply to the text. I replied by telling them my husband was there and providing his phone number so that they could text him directly. He says they never texted him and he would have appreciated updates while he was waiting. More

Nice Experience Everything went as planned - Thank you! Question - Is it possible to add NAV to my car and if so, what is the cost? Please email me or text Everything went as planned - Thank you! Question - Is it possible to add NAV to my car and if so, what is the cost? Please email me or text More

This was my first BMW purchase! The Team explained This was my first BMW purchase! The Team explained everything to me in great detail! WILL recommend to my friends and family! Thanks to All of you This was my first BMW purchase! The Team explained everything to me in great detail! WILL recommend to my friends and family! Thanks to All of you!! More

Professional This was my first BMW purchase and it was a great experience. All of the staff members were very professional. Jimmy worked hard to find the perfect This was my first BMW purchase and it was a great experience. All of the staff members were very professional. Jimmy worked hard to find the perfect car match for me. More

Great Service Great friendly staff. Cassie is a great asset to your company. Great communication throughout the service process. Keep up the great service work at y Great friendly staff. Cassie is a great asset to your company. Great communication throughout the service process. Keep up the great service work at your dealership. More

Thank you for giving me this opportunity to tell you how great my service advisor, Christian was. He was very attentive through the day my car was being serviced and followed up afterwards. great my service advisor, Christian was. He was very attentive through the day my car was being serviced and followed up afterwards. More

Replaced Broken Foglight I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail and follow up has always been outstanding. More

Easy to deal with...very friendly . Dealership was clean and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there More

I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More