BMW of Westlake

This is the second car I have bought from Nez, and he is exceptional. He has great product knowledge, having completed rigorous BMW technical and service training. I think he has advanced to his current pos exceptional. He has great product knowledge, having completed rigorous BMW technical and service training. I think he has advanced to his current position by being very informed, responsible, reliable and fair. There is a low 'noise' factor with Nez - he listens and responds carefully. I think of him as a trusted advisor, not a salesperson, and someone who delivers great results. More

Nez could not tell me anything about my car. I left there not knowing how to turn on my wipers or adjust my side view mirrors or even how to turn on the radio or even how to open the trunk. He told me he kno not knowing how to turn on my wipers or adjust my side view mirrors or even how to turn on the radio or even how to open the trunk. He told me he knows nothing about Nissans & I needed to go to a Nissan dealer to ask them to help me. He asked Adam Moon for the name of someone to help me at Ganley Nissan .He gave me Dave Becker's name & phone number. I called & got his voice mail. I left a message but he never got back to me. How can you sell a car & let the new owner leave without knowing how to drive that car. I think my experience was very unprofessional, and I would not recommend BMW Westlake as a place to purchase a car. More

Nez is a godsend... First time I ever met him and he treated me like a close family member... He is honest and professional to the utmost and in my opinion is an exemplary role model for car salesmen al treated me like a close family member... He is honest and professional to the utmost and in my opinion is an exemplary role model for car salesmen all around. BMW of Westlake overall is highly professional, empathetic, and caring about their customers. It appears that they treat their customers with the same care before and even long after a vehicle is leased or purchased. More

Good service experience. Christian went up and above my expectations and was very thorough and friendly. Will definitely return next time due for service and maintenance. expectations and was very thorough and friendly. Will definitely return next time due for service and maintenance. More

Christian and Cassie were extremely helpful in resolving and ongoing issues with my BMW 540 brakes. They checked into a corrosion issue and were able to resolve. and ongoing issues with my BMW 540 brakes. They checked into a corrosion issue and were able to resolve. More

They are helpful and friendly. Clearly described all options without a hard sell. It is very easy to schedule. They did a good detail and cleanup. options without a hard sell. It is very easy to schedule. They did a good detail and cleanup. More

I could not have been more pleased with the entire buying experience. The owner and the staff exceeded my expectations and made ( what has been a stressful experience at other dealers) for a very pleasant an experience. The owner and the staff exceeded my expectations and made ( what has been a stressful experience at other dealers) for a very pleasant and stress free one. I recomednt the dealership to all More

I am dealing with bmw of Westlake in a professional manner on a personal level. Kept me updated tell they got the part and did the service according to my schedule manner on a personal level. Kept me updated tell they got the part and did the service according to my schedule More

BMW Middleburg Heights is a excellent dealer ship. The service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nic service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nice matter. I guess that’s why I keep coming back. More

Cassie always great! Was disappointed to see certain gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting. gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting. More