BMW of Westlake

I was in-and-out faster than I anticipated. Rob (sales) and Dan (finance) worked fast and covered everything I needed for a new ride. and Dan (finance) worked fast and covered everything I needed for a new ride. More

I always get competent service at a fair price from BMW Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance More

Much faster and less costly than I had anticipated Cassie was easy to work with. I most likely will return in the future. I would recommend you to others. was easy to work with. I most likely will return in the future. I would recommend you to others. More

They really take the time to lister to the situation. A complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in the complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in them. More

We have worked with BMW of Westlake several times and always have found excellent public relations and thorough presentation of models and features. Recently we spent time with Nez Faraz of the Sales Dep always have found excellent public relations and thorough presentation of models and features. Recently we spent time with Nez Faraz of the Sales Department and appreciated his detailed knowledge of options, packages, and explanations of the newer safety items. Manager Bob Strecker is a standout for pleasant customer relations, responsive communications, and followup, More

Overall great service. When I called to make my appointment, I had to call back b/c not all the services I requested were on the email. appointment, I had to call back b/c not all the services I requested were on the email. More

My 2021 M2 purchase was a great experience. Nez Faraj was terrific making the process easy. I will buy my next car from Nez! Thank you! terrific making the process easy. I will buy my next car from Nez! Thank you! More

Nez did a great job purchasing my new X7 was a breeze. The delivery was also very smooth, which is great in this environment and much appreciated. The delivery was also very smooth, which is great in this environment and much appreciated. More

Nez could not tell me anything about my car. I left there not knowing how to turn on my wipers or adjust my side view mirrors or even how to turn on the radio or even how to open the trunk. He told me he kno not knowing how to turn on my wipers or adjust my side view mirrors or even how to turn on the radio or even how to open the trunk. He told me he knows nothing about Nissans & I needed to go to a Nissan dealer to ask them to help me. He asked Adam Moon for the name of someone to help me at Ganley Nissan .He gave me Dave Becker's name & phone number. I called & got his voice mail. I left a message but he never got back to me. How can you sell a car & let the new owner leave without knowing how to drive that car. I think my experience was very unprofessional, and I would not recommend BMW Westlake as a place to purchase a car. More

This is the second car I have bought from Nez, and he is exceptional. He has great product knowledge, having completed rigorous BMW technical and service training. I think he has advanced to his current pos exceptional. He has great product knowledge, having completed rigorous BMW technical and service training. I think he has advanced to his current position by being very informed, responsible, reliable and fair. There is a low 'noise' factor with Nez - he listens and responds carefully. I think of him as a trusted advisor, not a salesperson, and someone who delivers great results. More