BMW of Westlake

Ken was very patient. I spent a lot of time looking at the different cars. He understood what I needed and he made sure my needs were met. Very professional. We are already planning on buying another car the different cars. He understood what I needed and he made sure my needs were met. Very professional. We are already planning on buying another car from them. More

I appreciated the time and patience Jimmy gave me as I test drove cars and his direction and advice as I made my choice. I would recommend Jimmy to friends and family who may be shopping for a BMW. I al test drove cars and his direction and advice as I made my choice. I would recommend Jimmy to friends and family who may be shopping for a BMW. I also appreciated Ian who went over the car with me so thoroughly before I took it home. More

Efficient service. Friendly staff. In and out in a timely fashion. Great job. I would recommend their service to others seeking to get work done. fashion. Great job. I would recommend their service to others seeking to get work done. More

We have not yet used the service department as its been less than a week in the new M235, but the dealership has worked to ensure we knowledgeable on the vehicle features, was able to get our app setup and less than a week in the new M235, but the dealership has worked to ensure we knowledgeable on the vehicle features, was able to get our app setup and resolve some issues regarding our title from our trade in... overall for us the experience has been positive. More

They are very unorganized and not reliable at all,... I was not satisfied and they try and cheat you out your money and warranty ,.... jus terrible was not satisfied and they try and cheat you out your money and warranty ,.... jus terrible More

Great service. I liked the way they showed me what work needed done. Cassie is great there. She is very knowledgeable, friendly and great to work with. needed done. Cassie is great there. She is very knowledgeable, friendly and great to work with. More

Another fantastic experience servicing my car at Middleburg Hts BMW. Christian was over the top friendly, generous and took excellent care of everything. Servicing crew top notch and also went above Middleburg Hts BMW. Christian was over the top friendly, generous and took excellent care of everything. Servicing crew top notch and also went above and beyond with their Covid response implementing safety measures. More

It’s 4:30 in the afternoon , i am driving on the highway and i realized that my dashboard is flickering and shifted, so i called BMW and i talked to Christian and i explained to him about the problem. He wo and i realized that my dashboard is flickering and shifted, so i called BMW and i talked to Christian and i explained to him about the problem. He would not let me dive the car and asked me to bring it right away. Because he cared , he had a loaner waiting for me, he took care of the problem. Thank you Christian More

Great service, great price, great car, great rates. Loved that I didn't have to spend the entire day at the dealership. Can't sing enough praise. that I didn't have to spend the entire day at the dealership. Can't sing enough praise. More

This is the way car-buying should be!!! No high pressure sales. Just explain options and costs: educate! Got a good with no haggling. And a reasonable trade-in price. Periodic updates while waiting for manu sales. Just explain options and costs: educate! Got a good with no haggling. And a reasonable trade-in price. Periodic updates while waiting for manufacturing and delivery. It was so easy and friendly. No emotional stress. Of course BMW is an amazing product but many of us have had a "bad" car-buying experience. The people make the difference!!! Be sure to ask for Ken Delk!!! Also, picking up the vehicle and sign the final papers, there was no hour sales pitch about various extended warranties. You just want to start driving and enjoying and showing-off your new car. All Mike (in finance) did was briefly explain options and costs. I was out of his office in 10 minutes. I had pamphlets with prices to review calmly at home. Again, NO PRESSURE!!! More