BMW of Westlake

Good job pinpointing an oil leak on my x5.They put at Good job pinpointing an oil leak on my x5. They put at racer dye in a couple months back. And last visit they got it . Another place thought it was e Good job pinpointing an oil leak on my x5. They put at racer dye in a couple months back. And last visit they got it . Another place thought it was elsewhere. Now I know. More

Gods job finding source of oil leak. They put a dye in my x5 a couple of months back and got it last visit . Now I know. x5 a couple of months back and got it last visit . Now I know. More

Working with the staff was a pleasant experience. Everything went smoothly from trading in our car to purchasing our first BMW. Great explanation on how to use all of the features on th experience. Everything went smoothly from trading in our car to purchasing our first BMW. Great explanation on how to use all of the features on this car. More

Experience with the staff was phenomenal and I really appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blowe appreciate that you replaced the fuse for free. That being said, I would have liked my service light reset. I was in for a recall repair of the blower harness wiring. My cover for this area was behind the passenger seat but wasn't reinstalled. That would also have been appreciated. More

Always a pleasant experience going there, from the state of the art facility, to the sea of beautiful cars, to the great sales people and service department. No disappointments at BMW Westlake! of the art facility, to the sea of beautiful cars, to the great sales people and service department. No disappointments at BMW Westlake! More

overall very helpful, patient, and friendly. not condescending when explaining what was wrong with my car and what was recommended I needed. they were also seemingly honest about wanting to do what condescending when explaining what was wrong with my car and what was recommended I needed. they were also seemingly honest about wanting to do what was best for me and my car and not take advantage. would absolutely go there again for any further issues. More

This was a visit for 10,000 mile service on a new '21 X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1. X5, transfer of service to me and purchase of an extended service contract. Cassie did an excellent job and was extremely helpful. 2 issues: 1.) Car was detailed and cleaned completely except for the windows which were terrible. Worse than when I dropped off the car. They had to be re-done when I got home. 2.) Although there were no other customers, it took a good 10-15 minutes to retrieve my car. Not world class service here ( Cassie was not there). More

Very friendly staff work Is done on time. I love the text chat feature from the service staff I can easily communicate with out missing a call chat feature from the service staff I can easily communicate with out missing a call More

The service team does a fantastic job and always gets me through quickly. Love the updates and proactive outreach Cassi provides each time I need service with my vehicle. Thanks! through quickly. Love the updates and proactive outreach Cassi provides each time I need service with my vehicle. Thanks! More

Customer service is very considerate keeps you informed of everything that’s going on very polite very courteous you know Exactly when someone will pick up your car you know exactly when they will drop it of everything that’s going on very polite very courteous you know Exactly when someone will pick up your car you know exactly when they will drop it off they keep you totally informed of every process. One of the best service group I’ve ever experienced More