Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,528 reviews
February 13, 2021
I took my car in for transmission diagnostics. I was told that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sale that nothing was wrong with it. I paid my bill of $173.31 (taxes included). And that was ok. Until I noticed the "MISC. CHARGES" for $14.59 plus sales tax. It sounds to me like "gouging" charge! unacceptable to say the least. More
by LALAFIFI
Verified CustomerEmployees Worked With
Cassie Thadeus
February 13, 2021
I greatly appreciate the service my car got last time my car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you More
by MARCOMAURTUA
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
February 12, 2021
As always, service department did an amazing job on my M3. Never have a complaint when I have to take my car in to them. M3. Never have a complaint when I have to take my car in to them. More
by CORY.OSADCIW
February 11, 2021
This is my second experience with Tom Zito and I felt my customer status was important to him. He treated me with class and listened to my questions and concerns. customer status was important to him. He treated me with class and listened to my questions and concerns. More
by bill
February 11, 2021
Every time I take my Car in for Service, Christian always makes sure I'm taken care of and gives me updates on what's going on with my Vehicle. I've always had an excellent experience each time. makes sure I'm taken care of and gives me updates on what's going on with my Vehicle. I've always had an excellent experience each time. More
by RAYSHON.MCDADE
Employees Worked With
Christian Gufreda
February 11, 2021
i found the car on line. when i called Kelly was very helpful. i wanted the car transfered to your middleburg heights store,but i decided to visit the westlake one. kelly presented the car and the rest i helpful. i wanted the car transfered to your middleburg heights store,but i decided to visit the westlake one. kelly presented the car and the rest is history. i worked in dealerships for 40 years ,so i was a little apprehensive ., but all worked out. i was not pressured,and treated with respect. i knew what i wanted, and wanted to spend. you made it work for me. i will be back for another purchase. thank you all More
by cybercoon2
Employees Worked With
February 11, 2021
We recently purchased a certified pre owned x3. Jimmy provided great service and was very personable. The entire process was very easy. I highly recommend BMW of Westlake. provided great service and was very personable. The entire process was very easy. I highly recommend BMW of Westlake. More
by lisakysela
Employees Worked With
February 10, 2021
Always great service. Service department is always quick to respond and online scheduling options add to the convenience factor when in need of BMW service to respond and online scheduling options add to the convenience factor when in need of BMW service More
by Markell
Employees Worked With
Cassie Thadeus
February 09, 2021
Excellent customer service! Cassie was very helpful! She knew exactly what the issue was with my car and knew it would take time and arranged a loaner vehicle. She knew exactly what the issue was with my car and knew it would take time and arranged a loaner vehicle. More
by PCHOW51
Employees Worked With
Cassie Thadeus
