Back

BMW of Westlake

Westlake, OH

4.8
4,533 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Contact Dealership

24690 Sperry Dr

Westlake, OH

44145

Directions

By Type

Showing 4,533 reviews

March 30, 2021

quick and easy no problems I was very satisfied with all of the areas of the dealership that I had contact with everyone was very helpful More

by kcvogler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Mar 30, 2021 -

BMW of Westlake responded

Thanks for the positive review!

March 29, 2021

First and foremost, I do not have my vehicles serviced at BMW of Westlake (in Westlake). My vehicles are serviced by Ganley BMW of Middleburg Hts. To provide accolades to the Westlake facility for the servic More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Mar 29, 2021 -

BMW of Westlake responded

Hi Dale, we're actually all the same store just with two locations! Thanks for your positive review about Cassie and the team there!

March 29, 2021

Tom was great to deal with. We came from out of the State. We live around Pittsburgh and Tom made this experience to definitely be a positive one . More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito
Mar 29, 2021 -

BMW of Westlake responded

Thanks for the great review about Tom and BMW of Middleburg Heights!

March 28, 2021

Nez was great to work with! He coordinated an out of town purchase for me and I couldn't be more pleased. He even met me halfway on a trade in so I wouldn't have to drive all the way to Cleveland More

by WayneNMem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Nez and the BMW of Westlake team!

March 28, 2021

I enjoyed working with John Caruso. The entire staff at BMW of Westlake is a TEAM working for Company. Thanks JJB My wish for all be the best. More

by jerzybakalarczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

BMW of Westlake responded

Thank you for letting us know about your positive experience with John and BMW of Westlake!

March 26, 2021

I purchase a lot of cars, some people say it’s a sickness, so I have dealt with a lot of dealerships and this one is at the top of the list. I could not recommend them more! More

by YPGWILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Thank you for this awesome review! We don't see anything wrong with that kind of sickness!

March 26, 2021

I enjoyed working with Jimmy. He made the process very easy. The entire staff at BMW Westlake has always been a pleasure to work with. More

by Mreep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

BMW of Westlake responded

Thanks for the great review about Jimmy and BMW of Westlake!

March 25, 2021

Cassie is great.All the time. Called her in the morning and she took care of it in the afternoon. Great talent there. Thanks. Krh More

by kevin10114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Mar 25, 2021 -

BMW of Westlake responded

Thanks for the great review about Cassie!

March 25, 2021

Mr Palmer and Mr moon went above and beyond to insure my satisfaction. I am sure Mr Ganley is proud to have them in his deler group. More

by GOLFAHOLIC740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
Mar 25, 2021 -

BMW of Westlake responded

Thank you for this five star review!

March 25, 2021

Salesman receives 5 stars. Management & paperwork processing needs work - give 2 stars. Title had wrong sales price resulting in wrong sales tax. Since the deal was closed and paid it had no differen More

by TooFat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve David, Rob Nazarczuk
Mar 25, 2021 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. We're glad to hear the salesman took care of everything but we'd like to discuss this other issue further. If you wouldn't mind giving Steve or Dan a call at 440-845-9333 we'd appreciate it. Thank you.

...
227
...