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BMW of Westlake
Westlake, OH
4,539 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,539 reviews
April 22, 2021
Cassie does a great job and has a very pleasant attitude. I enjoy talking to her every time I contact BMW. She gets everything done that needs to be done. She is a great Service dept member. Thank you I enjoy talking to her every time I contact BMW. She gets everything done that needs to be done. She is a great Service dept member. Thank you More
by kevin10114
Verified CustomerEmployees Worked With
Cassie Thadeus
April 22, 2021
They were extra nice and great servicemen. I came from another state to get car and they had it clean and gassed up for the road trip home. Also they go me the easiest financing that I have had in 20 yea another state to get car and they had it clean and gassed up for the road trip home. Also they go me the easiest financing that I have had in 20 years. More
by 8THSTREALESTATESERVICE
April 21, 2021
Had a well organized, overall successful service visit. Was treated well, moved through the process quickly from friendly and helpful bmw team members. Positive experience and will be back Was treated well, moved through the process quickly from friendly and helpful bmw team members. Positive experience and will be back More
by MOEANDBRIAN
April 21, 2021
I appreciated Dirk's knowledge of the vehicles, attention to detail and patience. It was a very painless process and Dirk kept me updated on the progress of my car's assembly and transportation status. to detail and patience. It was a very painless process and Dirk kept me updated on the progress of my car's assembly and transportation status. More
by Mary
April 20, 2021
This is our third BMW from this dealership. This time, we needed a new car in a hurry. Ken helped us find the perfect vehicle and facilitated a quick and professional delivery. Justin the "Genius" made we needed a new car in a hurry. Ken helped us find the perfect vehicle and facilitated a quick and professional delivery. Justin the "Genius" made sure that we were fully informed and confident when we drove away. More
by Nancy
Employees Worked With
April 19, 2021
I have been using them to service my vehicles for 14 years. They always take care of me. Excellent and prompt service, friendly and helpful staff. years. They always take care of me. Excellent and prompt service, friendly and helpful staff. More
by GAStrongsville
Employees Worked With
Other Employees :
Fred Palmer, Cassie Thadeus, Jim Strunk, Christian Gufreda
April 19, 2021
Cassie is a great service advisor. Her attention to detail and her consistent communication and follow up are much appreciated. She is a great asset. to your organization detail and her consistent communication and follow up are much appreciated. She is a great asset. to your organization More
by GP101
Employees Worked With
Cassie Thadeus
April 19, 2021
everything is perfect beside they hardly have loaner car available on the day of appointments. they do good service and always recommend if we need something available on the day of appointments. they do good service and always recommend if we need something More
by MONILPATEL2011
Employees Worked With
Cassie Thadeus, Christian Gufreda
April 17, 2021
I always receive excellent service when I take my car in for service. The people that work there are extremely nice and accommodating. I wouldn’t go anywhere else! for service. The people that work there are extremely nice and accommodating. I wouldn’t go anywhere else! More
by Monica
Employees Worked With
Cassie Thadeus, Christian Gufreda
April 17, 2021
The process was great from beginning to end. Jimmy was knowledgeable and friendly. Help me through the options available and worked to get the right prices for me. I would recommend to anybody. knowledgeable and friendly. Help me through the options available and worked to get the right prices for me. I would recommend to anybody. More
by mmricci5
