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BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,528 reviews
May 24, 2021
The team is very friendly, helpful and very efficient in completing service for my vehicle. I particularly liked when they sent me a video of the service team member walking around the vehicle pointing out completing service for my vehicle. I particularly liked when they sent me a video of the service team member walking around the vehicle pointing out items that they had checked during my visit. More
by jeffrey.r.marshall
Verified Customer
May 21, 2021
The BMW Westlake Dealership is very professional, excellent service, efficient and friendly staff. Easy to schedule service appointments. The Service work could be more economical though. excellent service, efficient and friendly staff. Easy to schedule service appointments. The Service work could be more economical though. More
by BETHBIKES2
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Justin Niedzwiecki
May 20, 2021
I just recently purchased a X3, and I had a great experience. Nez was extremely helpful and very flexible in terms of working with my schedule. Highly recommend Nez and BMW of Westlake. experience. Nez was extremely helpful and very flexible in terms of working with my schedule. Highly recommend Nez and BMW of Westlake. More
by Steve
Employees Worked With
May 20, 2021
Great service! The team was great and they did a great job at helping. Wait was minimal and they even washed my car and floor liners! Loved it! job at helping. Wait was minimal and they even washed my car and floor liners! Loved it! More
by williamhein
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
May 20, 2021
At 7:30 AM, there were 3 service writers on duty so I had no wait. My wife has a Ford and there you could wait 10 to 15 minuted just to get waited on, if you are lucky. They only have one service writer. no wait. My wife has a Ford and there you could wait 10 to 15 minuted just to get waited on, if you are lucky. They only have one service writer. No way to edited sorry. More
by DINOMACY
Employees Worked With
May 20, 2021
Great service once again from John Redden. This is my third vehicle that I have leased with John, and his service will keep me coming back. third vehicle that I have leased with John, and his service will keep me coming back. More
by MJS
May 19, 2021
Brittaney did a great job to resolve my issue with BMW assist. She kept me up to date on the progress to fix my car until it was delivered. Greatly appreciated. assist. She kept me up to date on the progress to fix my car until it was delivered. Greatly appreciated. More
by bmw-wrx
Employees Worked With
May 19, 2021
Excellent service diagnostics and quality. Jim Strunk is my trusted advisor when it comes to managing my BMW 330i. He has consistently delivered on BMWs promise of responsiveness and quality throughout the my trusted advisor when it comes to managing my BMW 330i. He has consistently delivered on BMWs promise of responsiveness and quality throughout the 10+ years I've been coming to this service center. More
by tcaridi
Employees Worked With
Jim Strunk
May 19, 2021
Wonderful service. We asked to add a trailer hitch to our 2020 X5. The crew did a great job and we are very pleased with the result. our 2020 X5. The crew did a great job and we are very pleased with the result. More
by YONGDEVANEY
May 19, 2021
Great and super friendly service. While waiting, they provided updates on the time and work. The paperwork was done ahead of time so I could leave as soon the car was serviced. Recommended! provided updates on the time and work. The paperwork was done ahead of time so I could leave as soon the car was serviced. Recommended! More
by Chris G.
Employees Worked With
Nate Lieb
