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BMW of Westlake
Westlake, OH
4,553 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,554 reviews
September 10, 2021
I purchased the vehicle online and paid cash, but the logistics of getting the car, title, and customer service was below expectations once they got my money. logistics of getting the car, title, and customer service was below expectations once they got my money. More
by GRAVESMG
Verified Customer
September 09, 2021
Great customer service. They need more loaners though. Great staff who are very friendly and helpful. Pricing is reasonable. Communication is great. Strongly recommend. Thank you Great staff who are very friendly and helpful. Pricing is reasonable. Communication is great. Strongly recommend. Thank you More
by EMAD Elbadawy
September 09, 2021
BMW of Westlake does a great job staying in touch before during and after the visit. You get text reminders text updates and nice valet cars. during and after the visit. You get text reminders text updates and nice valet cars. More
by jpdbathtwp
September 09, 2021
Jim has assisted me with service since 2011. Always helpful and knowledgeable. I really enjoyed the technicians video of the service and recommendations great news extra! helpful and knowledgeable. I really enjoyed the technicians video of the service and recommendations great news extra! More
by MASDURHAM
Employees Worked With
Jim Strunk
September 09, 2021
Brittaney did a terrific job arranging appointment. She is always very professional and accommodating. My husband and I appreciate Brittaney’s friendliness and follow-through. is always very professional and accommodating. My husband and I appreciate Brittaney’s friendliness and follow-through. More
by IPAD
Employees Worked With
September 09, 2021
Ken was my salesperson and the dealership is the best I have ever done business with. This is my 5th BMW I have bought!!!! I will always go back here!! have ever done business with. This is my 5th BMW I have bought!!!! I will always go back here!! More
by Ricka11
September 08, 2021
Nate was wonderful and the service was great! The roadside assistance was great very friendly. Didn’t have to wait long. Experience was wonderful very happy. roadside assistance was great very friendly. Didn’t have to wait long. Experience was wonderful very happy. More
by Theresa
Employees Worked With
Nate Lieb
September 08, 2021
Always professional, helpful, knowledgeable and friendly. We highly recommend BMW of Westlake service department! Thank you Brittany and staff, we appreciate your great service. M&J We highly recommend BMW of Westlake service department! Thank you Brittany and staff, we appreciate your great service. M&J More
by MIKEWALTER
September 08, 2021
We always receive excellent service from this dealership. Adam Moon always kindly helps us. Dirk Steffens has been most helpful teaching us about our car. And Jim gives us superb service. Adam Moon always kindly helps us. Dirk Steffens has been most helpful teaching us about our car. And Jim gives us superb service. More
by SWAFFEN
September 07, 2021
Employees are polite and respectful. Recalls are completed in a timely fashion. My debacle of an expired driver’s license handled calmly with a minimum of embarrassment. completed in a timely fashion. My debacle of an expired driver’s license handled calmly with a minimum of embarrassment. More
by CLATHAM
Employees Worked With
Nate Lieb
