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BMW of Westlake
Westlake, OH
4,533 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,533 reviews
September 14, 2022
I believe that they have one of the best service teams in town. Not kidding. town. Not kidding. More
by TODD.WEBER
Verified Customer
September 14, 2022
Great service and help purchasing my new BMW. My salesman, Ken Delk was very friendly and made sure the transaction was smooth and was also very considerate of my time. My salesman, Ken Delk was very friendly and made sure the transaction was smooth and was also very considerate of my time. More
by Gjere
September 13, 2022
Well administered with competent professional staff. Clean showroom and service center. Willing to go the extra mile to help me in an emergency situation Clean showroom and service center. Willing to go the extra mile to help me in an emergency situation More
by DOCRETINA
September 10, 2022
Efficient, friendly service. All service contact people were knowledgeable. I am happy to return for next service All service contact people were knowledgeable. I am happy to return for next service More
by GGREENLEAF
September 06, 2022
They were very friendly and pleasant to work with. Explained in detail what needed to be done. Took the time to address all of my concerns. Explained in detail what needed to be done. Took the time to address all of my concerns. More
by Kristian
September 06, 2022
Video was informative. Car was done promptly. Besides the two week scheduling for an oil change everything was fine. Car was done promptly. Besides the two week scheduling for an oil change everything was fine. More
by mlasky
Employees Worked With
September 05, 2022
All work is completed correctly and promptly. The staff is professional and does a good job of notifying about any work that needs to be done. The staff is professional and does a good job of notifying about any work that needs to be done. More
by Ed Botos
September 03, 2022
There is none, I had a problem with my car not working and it hasn’t even been two years since I got it and it’s falling apart. I was speaking to a sales associate and I asked him to see what options I ha and it hasn’t even been two years since I got it and it’s falling apart. I was speaking to a sales associate and I asked him to see what options I had and that I’d like to get put in a vehicle that works for what I need. He gave me one option for vehicle that was only two years younger than my current vehicle (which is a 2010) and I’d be paying almost $300 more for on my payments! I asked him to find me something else and see what our options were and he said he’d call me back. Guess what? He literally never called me back! What kind of customer support is that?? I am literally having an issue with the car that HE sold me and had zero empathy for the situation I was in. Terrible customer support honestly. Disappointed actually as I own my own business and my customers support is no where near what I experienced here. More
by Rickysuave1997
