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BMW of Westlake
Westlake, OH
4,519 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,519 reviews
February 12, 2023
I feel very fortunate to have such a great BMW service department in my city. I first took my car there for convenience, but I now continue to take it there because of the great customer care and outstand department in my city. I first took my car there for convenience, but I now continue to take it there because of the great customer care and outstanding service. More
by SMPANNING
Verified CustomerEmployees Worked With
February 11, 2023
Very efficient and helpful and prompt. I needed to get to work after the transaction and they streamlined the process so I made it on time. I needed to get to work after the transaction and they streamlined the process so I made it on time. More
by ccohen
Employees Worked With
February 08, 2023
The dealership was very considerate and helped me close and deliver in record time that day. It was a pleasure meeting Ken and Bob, they were fantastic to deal with. and deliver in record time that day. It was a pleasure meeting Ken and Bob, they were fantastic to deal with. More
by JNOFZIGER
February 07, 2023
Excellent service (as always) great communication. After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know wh After I left, I noticed an issue with the electronic locks and starter. I went back and made another appointment to have it checked. I don't know why it wasn't checked and discovered prior to leaving.... More
by robert
February 07, 2023
Service and quality is grand, even the toilet paper is first class. If you have a problem see Brittaney the service manager, she’ll take care of you. first class. If you have a problem see Brittaney the service manager, she’ll take care of you. More
by Bernie B
Employees Worked With
February 07, 2023
They always help me with a smile on their face and guide me in the right direction me in the right direction More
by GAILDRELL
February 06, 2023
Brittney and Carl provided excellent service for us at this dealership, and are a credit to their profession and to this BMW Dealership. this dealership, and are a credit to their profession and to this BMW Dealership. More
by jmieschnidt
February 03, 2023
Can't say enough good things about Brittaney and the service team. She always goes out of her way to make sure my car is maintained to perform at its peak. I would highly recommend her and the team to a service team. She always goes out of her way to make sure my car is maintained to perform at its peak. I would highly recommend her and the team to all looking. More
by Dubs
Employees Worked With
February 02, 2023
Jerry was very helpful when I was ordering my car making sure it had everything that I wanted. He was helpful upon delivery. You guys gave me a fair trade value. Everyone was helpful sure it had everything that I wanted. He was helpful upon delivery. You guys gave me a fair trade value. Everyone was helpful More
by DAVID.PLOENZKE
February 02, 2023
I never had any service problems at this dealer. They are courteous and helpful always. They are courteous and helpful always. More
by LOUISIANAELI
Employees Worked With
