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BMW of Westbrook

Westbrook, ME

4.5
387 Reviews

7 Saunders Way

Westbrook, ME

04092

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387 Reviews of BMW of Westbrook

June 16, 2022

Bill Dodge Welcoming environment with friendly staff in all departments. The showroom is immaculate and spacious. More

by wfarmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Jun 16, 2022 -

BMW of Westbrook responded

Thank you for your kind comments! We appreciate your business very much!

June 03, 2022

Brandon was a tremendous resource for buying my iX. Couldn’t have been happier with the process. More

by anthony.eames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ross, Brandon Plourd
Jun 03, 2022 -

BMW of Westbrook responded

Thanks for taking the time to leave this great review. Anthony! We appreciate your business very much!

June 03, 2022

Service has been excellent with Bill Dodge BMW. The only reason for 4 stars is that I was encouraged to do a full set of service for my car including spark plugs. I had just done spark plugs in m More

by Ryoung9621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Milligan
Jun 06, 2022 -

BMW of Westbrook responded

Thank you very much for your feedback! We truly appreciate it! We do apologize that spark plugs were recommended to you again. It must have been missed as your service history was reviewed for recommended maintenance. It's great to hear that you enjoyed working with Adam. We do hope to be able to assist in the future. Have a wonderful day!

May 31, 2022

Tracy Noyes is the best from handling our questions when dropped 3 times by BMW Roadside Assist and keeping us informed while our x3 was being diagnosed and software updated at BMW Westbrook. More

by Hwbaum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Jun 01, 2022 -

BMW of Westbrook responded

We are thrilled to hear that you had such a great experience with Tracy! We appreciate your business and hope you have a wonderful day!

May 31, 2022

Showed up @ 8:20AM for a 8:30 appointment I was going to wait for and at 9:05 car still not in so I left More

by karenalberth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracy Noyes
Jun 01, 2022 -

BMW of Westbrook responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative visit and we do sincerely apologize. The delay was caused by a staffing issue in this department due to a technician being out unexpectedly. With that being said, we do completely understand the inconvenience and frustration caused. We do hope you will still consider us for future service. Once again, we are very sorry about this.

Jun 02, 2022 -

karenalberth responded

Okay thanks we’ll schedule future service

May 30, 2022

Had a good experience trading in and purchasing our new BMW. The salesman was knowledgeable, accommodating and engaging throughout our build and purchase More

by DSGK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ross, Brandon Plourd
May 31, 2022 -

BMW of Westbrook responded

Thank you for sharing your positive experience! We truly appreciate your business and hope you enjoy your new BMW!

May 25, 2022

Brittany Hale is an all star. She took us easily and quickly through our order and it all turned out better than expected. More

by John Upton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Hale
May 25, 2022 -

John Upton responded

Great service

May 26, 2022 -

BMW of Westbrook responded

It's wonderful to hear that you enjoyed working with Brittany! We appreciate your business very much!

May 14, 2022

Impressed with very knowledgeable salesman- Zach - and welcoming and non aggressive approach. Helped with vehicle selection and with guidance through choosing accessories, etc. great follow up and reached More

by Patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plourd, Matt Ross
May 17, 2022 -

BMW of Westbrook responded

Thank you for leaving this review, Patrick! We are thrilled that you had such a positive experience with our team! We hope to be able to assist again in the future!

April 25, 2022

Brittney has been top notch, start to finish. Trustworthy, transparent, flexible and extremely knowledgeable. Bill Dodge is lucky to have her! More

by HB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross, Taylor Powell
Apr 25, 2022 -

BMW of Westbrook responded

We are thrilled to hear that you had such a great experience with Brittney! We truly appreciate your business and hope you have a wonderful day!

April 15, 2022

Great service got me in right away and repaired car quickly and kept me informed thru the process. More

by dnadeau
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Powell
Apr 15, 2022 -

BMW of Westbrook responded

Thank you for sharing your positive experience! We sincerely appreciate your business and hope you have a great day!

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