BMW of Westbrook

I usually go for my boyfriend to drop off/pick up his bmw. Everyone at the front desk is really nice and helpful. I don't know much about cars and they usually take the time to explain everything to me. bmw. Everyone at the front desk is really nice and helpful. I don't know much about cars and they usually take the time to explain everything to me. The only bad thing about this place is once I had to wait 10min to pickup my car but they do take really good care it. More

One of the best car dealerships I've been to in a while. The salesman don't hound you at the door. The service area is relaxed and the coffee is really good too. The main reason I go is for price. I while. The salesman don't hound you at the door. The service area is relaxed and the coffee is really good too. The main reason I go is for price. I had a problem with my older BMW and went to most of the guys in the area for a quote. They offered the best price out of my 4 estimates. Keep up the good work! More

As a first time BMW owner, I am proud of my car and can’t say enough about my previous dealership, but after moving to Maine I brought it to Bill Dodge Auto Group and Collision Center in Westbrook, Maine and say enough about my previous dealership, but after moving to Maine I brought it to Bill Dodge Auto Group and Collision Center in Westbrook, Maine and had an amazingly regrettable experience, that cost me out of pocket for a situation created by Bill Dodge and their 3rd party vendor. I am hoping this will lead to a much better experience for customers in future and changes in customer service…as I have no interest in any further dealings with Bill Dodge. I brought in my 2011 BMW 328i to have a very small dent about the size of a quarter taken out of the roof of the car. In the past we had less than happy experiences with collision centers and we wanted to be sure of making the right choice…as previously our GTI came back with swirl and bake marks in the car and wasn’t cleaned after the repair. After putting in a claim through Geico, the Geico estimator, John Malloy highly recommended Bill Dodge Collision Center. I paid for a rental and days went by without a follow up phone call to let us know how things were going. After not hearing anything I called on my own to follow up and was disappointed to learn that apparently glass removal and replacement is done by a 3rd party, not Bill Dodge, who broke the windshield on removing it. We were never contacted to let us know this had happened and that we’d be getting an aftermarket windshield, not the BMW OEM windshield it went in with. As opposed to calling us, James Caron (the service advisor handling our work) had called Geico immediately…but never informed us. Geico then only approved an aftermarket replacement only. We also were never given the option to pay for the difference…and found out that the law in terms of aftermarket parts is different here than in New Hampshire and Massachusetts (under 30,000 you can request OEM replacement parts on work paid by insurance). As our vehicle is leased, I contact BMW USA to ask about how this aftermarket windshield would affect our turn in and was assured it would be okay. On principal alone it didn’t seem right anyway that Geico or we (if we had paid the difference for an OEM windshield replacement) would have to pay anything considering a vendor hired by Bill Dodge and thus acting as agent on their behalf, broke it to begin with. Our frustration was handled poorly by James Caron who responded, by simply repeating, “don’t go there with me.” After the fact, we found out through the service manager (who handled the situation incredibly well and was very nice) that the windshield can commonly break on removal...but if so, some expectation should have been set with us to be prepared for the possibility. The work was completed today and I just went down to pick it up. After checking through the car, I was dismayed to find that it hadn’t be fully cleaned after the work had been done and there were rough, unwaxed areas on the paint, and a white powdery residue throughout the car on the trim and seats. At this point I just wanted to leave with my car and didn’t feel like arguing the issue, however when I went to adjust the mirror to drive off, it fell off in my hand. Suffice to say I was furious and James Caron was going to get the rental back, but I was not leaving after driving almost 2 hours to get there…to go home without my car and to wait for more work to be done. He did let slip a comment that was telling when he said, "these things keep happening." They drove the car back around to have it re-detailed and called the 3rd party vendor who showed up in an old, unmarked van and I found out at that point that the vendor isn’t actually a glass company per se, it’s this 1 guy who has his own company. It didn’t fill me with a degree of confidence. The glass guy’s solution was to use a “stronger glue” the second time he attached the mirror…why wouldn’t he have done this in the first place? I’m glad it fell off in my hand before leaving…and not while on vacation in a few months in 90 degree heat. After returning home I was finally relaxed enough to look the car over and as I clean it frequently and did so before bringing it in, there is still a white substance all overthing…some liquid that the dripped down on the door frame and all the interior glass is covered in some kind of film. So on top of the extra money I shelled out for a rental beyond the simple dent fix, I am now going to pay for detailing work to be done to get my car back in the condition it was in before I visited Bill Dodge. To be honest, after all of this I greatly wish that we’d have left the dent alone in the first place…what started out as something small ended up costing time, money and generating frustration and was just about the worst experience from a customer service standpoint I’ve been through. To be clear, the only fault I find directly with the Collision Center is us having to find out information on our own, as opposed to be informed…and to have to continually chase down the service guy handling our car to find out when it would done and what was happening. The communication was poor and unbecoming of a BMW Dealership and the finishing work done by the detailers was sloppy. The service advisor should’ve reviewed in detail the work done before handing it over to a customer and have me have to review the work. I’m sure you can relate to the understanding that when you work hard for what you have it can be immensely frustrating to have it damaged. It’s also a BMW, not a Yugo…we appreciate finally owning one and had expected it to be treated by an Authorized Dealer of BMW with the same respect we give it…and clearly the guy in the old, unmarked van and the Bill Dodge Collision Center detailers do not. More

My 2011 BMW 328cxi with <25k miles developed total electronic system failure. Very scary. Bill Dodge sent a nice guy to pick up the car, replaced the control system, then identified the radio needed electronic system failure. Very scary. Bill Dodge sent a nice guy to pick up the car, replaced the control system, then identified the radio needed replacement, then another part associated with the radio.....this took a full week. When i got my car back, a warning light for SOS came on, which turned out to be the BMW emergency assist program which wasn't working. Multiple phone calls, promises to fix in my garage, trip back to the dealership and another entire week later, I return to Maine from a business trip to find that my car isn't fixed and neither Ron nor Steve Crossman seems to think it's a serious issue that I haven't had my car for 2 weeks. They are happy to give me another loaner, and say the SOS system needs to be turned on by BMW and then I can test it..... I have wasted time on multiple calls to Bill Dodge, no one has apologized, no one knows why the probems have occurred, and they don't seem to care. No one has a reason why they didn't figure out the problem earlier this week and get BMW to turn on the SOS system and test it themselves, so they could return the car to me. My conclusion, never buy another car from Bill Dodge, and don't buy another BMW. Their service and attention to my needs is woefully lacking. Jean Hoffman More

I was looking to buy a new BMW Z4, but first wanted a test drive. I was told by Michael Parsons that they did not have one on the lot and he implied I really did not need to do a test drive. I asked hi test drive. I was told by Michael Parsons that they did not have one on the lot and he implied I really did not need to do a test drive. I asked him to set one up that I could drive to and he really was not helpful at all. He just kept saying when they got one I would get a call. I contacted 2 other BMW dealers outside of Maine and got a totally different experience. They were very helpful and found me a car to test drive. I ended up ordering a new Z4 from the factory through a great dealer in Stratham, NH. They will also pick up my car at my house or office for service. They will give me a loaner while they have my car. I would have liked to support my local dealer, but after this I felt I had no choice but to take my business out of state. More

Just got my car back from service. Everything is perfect!!! I can't believe they made my 2007 530xi with 98k look and run like it's brand new. Great job guys. Maybe I'll get a newer one, than perfect!!! I can't believe they made my 2007 530xi with 98k look and run like it's brand new. Great job guys. Maybe I'll get a newer one, thanks to Paris :-). More

I found this gem of a dealership completely by accident. Purchased my CPO 530xi here and have been getting all the service here for 2 years now. Everytime I visit Bill Dodge BMW I am remined why I drive an Purchased my CPO 530xi here and have been getting all the service here for 2 years now. Everytime I visit Bill Dodge BMW I am remined why I drive an hour longer than I have to for service. This dealership is wonderful and there service department is the best I have ever dealt with. Keep up the great work All !!!! More

Each time my BMW has needed service (routine) I always have such a wonderful experience at Bill Dodge Auto Group!! Before I started buying & servicing my cars from Bill Dodge I always dreaded when I need have such a wonderful experience at Bill Dodge Auto Group!! Before I started buying & servicing my cars from Bill Dodge I always dreaded when I needed to get work done on my car. Now, it's not only painless, but actually enjoyable! Everyone I've ever come in contact with is so pleasant, helpful, & friendly there! Steve Crossman does a great job there! Thank you!!! More

UPDATE: The Service Manager did refund the money we were charged for gas. They have also offered to look into the issue for what would be the fourth time. They have gone so far as to offer pick up and dro charged for gas. They have also offered to look into the issue for what would be the fourth time. They have gone so far as to offer pick up and drop off service for our car and a loaner for us to drive. Our recent visit to the service department at Bill Dodge was unsatisfactory. We are having problems with the radio in our BMW 328I. They replaced the radio and told us the car was fixed. After a few miles it became apparent that the issue had not been resolved. We brought the car back to Bill Dodge and asked them to try again. This time they replaced the amplifier and informed us that they had resolved the problem. We picked up the car and found that they had not resolved the issue. Additionally we discovered that we had been charged for gas in the loaner car we had been provided. This was done despite the fact that we had return the loaner car with a full tank of gas. We did not pay for the unsatisfactory repair as the vehicle is still under warranty. I will not return to Bill Dodge BMW. The Sales department puts a minimum amount of effort into their job. This is why we did not Purchase our vehicle from them in the first place. The Service department has proven to be impotent, and dishonest. More

I am disapointed with the lack of KNOWLEDGEBLE customer service by Bill Dodge BMW. I am equally disapointed with BMW corporate Customer Service as well. BMW Does not seem to care about the lack of servic service by Bill Dodge BMW. I am equally disapointed with BMW corporate Customer Service as well. BMW Does not seem to care about the lack of service performed by one of their dealerships, this coupled with the fact that Bill Dodge will quote Warranty Covered Repairs in hopes of duping those whom are not more on top of their warranties into forking over mass amounts of monies/CA$$$H for warranty covered repairs. Management is equally disapointing as they (Steve) would rather to correspond via email, and when you call Win Dodge, good luck on getting a call back.. Stay away from Bill Dodge BMW Service.. Horror Show.. To Date vehicle has yet to have warranty repairs performed due to the dealerships lack of ability to get Win Dodge to call to, at the very least, apologize to us for the lack of service.. More