BMW of Westbrook

Thanks for making the service easier. The dealer Thanks for making the service easier. The dealer scheduled a car pickup and drop as well. Communicated and updated about the changes as expected on Thanks for making the service easier. The dealer scheduled a car pickup and drop as well. Communicated and updated about the changes as expected on time. More

Fast, efficient and affordable service for my 2016 BMW X1. I stopped in to have an indicator light checked. The friendly team at Bill Dodge BMW of Westbrook located and fixed the problem within a few hou X1. I stopped in to have an indicator light checked. The friendly team at Bill Dodge BMW of Westbrook located and fixed the problem within a few hours. Their reliability is what keeps me coming back! More

Adam is always considerate and straight forward with the information He does his best to get me in ASAP And always returns my calls right away He seems to enjoy his job and I appreciate his positive att information He does his best to get me in ASAP And always returns my calls right away He seems to enjoy his job and I appreciate his positive attitude More

The customer service is outstanding! Kali emailed to let me know my car was due for service, Taylor called me twice to let me know how the maintenance was going and Denise called to set up delivery of my ca me know my car was due for service, Taylor called me twice to let me know how the maintenance was going and Denise called to set up delivery of my car once it was ready. I had a beautiful loaner car while mine was in the shop. They all worked around me and my schedule, very accommodating More

Adam was very thorough informing what services would be performed on my car. He had all the paperwork ready for quick drop off and pick up. performed on my car. He had all the paperwork ready for quick drop off and pick up. More

Both Claudia and Adam were polite and professional. They also responded quickly to my concerns. I will use the Westbrook dealership again for my car's needs. also responded quickly to my concerns. I will use the Westbrook dealership again for my car's needs. More

Taylor Powell of BMW Westbrook ME has always been very helpful, knowledgeable, and responsive to my questions and concerns. The atmosphere of the dealership and competence of the associates has been much helpful, knowledgeable, and responsive to my questions and concerns. The atmosphere of the dealership and competence of the associates has been much better than a decade ago More

Very satisfactory No problem.. I suggest you accept this review without have one write 25 words. This is a five star service center and the remaining answered question No problem.. I suggest you accept this review without have one write 25 words. This is a five star service center and the remaining answered questions should suffice. More

Had my car in for warranty airbag service along with some other warranty repairs. Dropping the car off was an interesting experience. It was a game of hide and seek. Once the service writer was found the other warranty repairs. Dropping the car off was an interesting experience. It was a game of hide and seek. Once the service writer was found the interaction was less than enjoyable, you know me bothering her by having her do her job. Good thing eye contact isn't required at BMW of Westbrook or she would be shirking in her responsibilities. Work was completed and I picked up car after hours without incident. I then called the following day as I had a few questions for the technician who performed the repairs on my vehicle. This alone was a challenge as during my initial interaction none of my personal information was transcribed correctly. My name and phone number were entered incorrectly into their system, this was my fault of course and was asked to call back with my invoice number. I was shocked it was so difficult to find my vehicle information so shortly after having service done. Adam, "my" service representative said that their policy is not to have service tech speak with customers. He then attempted to himself field my question, and was unable to answer it in an articulate, and intelligable manner. I then again requested to just speak with the technician as he had first hand knowledge of the repairs performed. Adam then in an arrogant telephone-tough guy tone told me they get $150 an hour and if I wanted to speak with the technician I would have to pay for his time. I agreed to pay for a 10-15 minute conversation even though I didn't want to, but how else would I be able to speak with the technician. He then renigged the paid conversation idea, despite it being introduced to me by him. At this point I came to realize that this conversation was not going to end in anything other than frustration and cordially end the phone call. It's crazy how I called with just the simplest of questions and was treated so poorly I felt the need to post a mini novel about the horrible experience I had. It makes me wonder why I am not able to speak with the technician and appears very shady like something is being hidden from me. Just sucks this is the only BMW dealer in the area. Hopefully BMW drops this outfit and a customer service oriented dealer group takes the reins. I still love my BMW 135i. Year one of the one. The staff at BMW Westbrook not so much love for them. If I had a 328 or the similar ilk I might not anything BMW after an experience like this. More

This is the only BMW dealership that doesn’t wash and clean you car after service ? Food for thought to offer a small service that goes a long way clean you car after service ? Food for thought to offer a small service that goes a long way More