BMW of Westbrook

Very happy with the service provided by BMW of Westbrook in general. Only one complaint: I just got my car back from annual service and inspection (which they happily picked up and dropped off, much appreci in general. Only one complaint: I just got my car back from annual service and inspection (which they happily picked up and dropped off, much appreciated, as I work from home and didn’t lose any time to dealing with these chores), and all of my settings have been cleared out! I had driver seat settings saved, but that’s gone. Lighting colors changed. Haven’t tried radio presets yet, but guessing they are gone, too. That is a real pain in the xxx, and pretty much negates all the warm and fuzzies I was feeling before. More

The best service I’ve ever had and I’ve owed a BMW since 1973. Yey Bill Dodge 1973. Yey Bill Dodge More

Professional, courteous, and friendly. I purchased my 2021 BMW from Westbrook. The first service was up to my expectations . 2021 BMW from Westbrook. The first service was up to my expectations . More

They - service advisor - were curteous and competent. They did work under an extended warranty that I did know existed. They did work under an extended warranty that I did know existed. More

Made an appointment 3 weeks ago for recall service. After leaving the car for a day, was informed that the dealer didn’t have the recall part. Wouldn’t you expect Service to coordinate with Parts to o After leaving the car for a day, was informed that the dealer didn’t have the recall part. Wouldn’t you expect Service to coordinate with Parts to order the needed parts in time for a scheduled service? A “four hour repair” took 3 days! And since this dealer has stopped offering loaners vehicles I was left at home without a car. More

Tracy at Bill Dodge BMW made it easy to get my car serviced during these strange Covid times. serviced during these strange Covid times. More

The Collision Center did excellent work on my BMW. Not only does it look like it was ever damaged, the doors SOUND like it was never damaged. I love the thump a well made door makes when closing. The pain only does it look like it was ever damaged, the doors SOUND like it was never damaged. I love the thump a well made door makes when closing. The paint looks factory, not patched. No one could guess which side was crunched! Personnel were courteous & considering difficulties in getting parts all over the country, did a quick turnaround. Thanks More

How I liked joe he is knowledgeable and cute we love our BMWs we’re hooked BMWs we’re hooked More

My first visit to this dealership for recall and oil change, the people there are professional, informative and very nice, I would highly recommend BMW of Westbrook, I will be back! change, the people there are professional, informative and very nice, I would highly recommend BMW of Westbrook, I will be back! More

I was up in Maine unexpectedly and received an odd error on my husband's X5. I called BMW of Westbrook and despite being very busy - took me in quickly, had the parts required...fed'exed overnight and pro on my husband's X5. I called BMW of Westbrook and despite being very busy - took me in quickly, had the parts required...fed'exed overnight and provided a rental car for me. They kept me up to date with my car's progress and I picked it up the following morning. They truly care about the customer. Both Taylor and Adam J are an asset to your service team! More