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BMW of Westbrook

Westbrook, ME

4.5
388 Reviews
Call Dealership (207) 854-3200
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7 Saunders Way

Westbrook, ME

04092

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388 Reviews of BMW of Westbrook

April 18, 2025

I have always gotten great service here Garth Thomas has been wonderful to work with More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Thomas
Report | Print
Apr 21, 2025 -

BMW of Westbrook responded

Thank you, Elizabeth, for the 5-star review! We’re so glad to hear you’ve consistently had great service with us. Garth Thomas will be thrilled to know he’s made such a positive impact — we truly appreciate your loyalty and kind words!

March 13, 2025

Sales process was absolutely seamless, truly exceptional experience in every aspect. Thanks again we love the X5. More

by Jmscard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Thomas, Brittney Hale, Bob Houp, Jo Carpenito, Zack Plourd, Ian O'Brien
Report | Print
Mar 13, 2025 -

BMW of Westbrook responded

Wonderful news! Thank you so much for sharing. We appreciate your business and wish you many happy miles in the X5

March 13, 2025

The service has been very good on our BMWs We are new to the area and bought a new BMW and also our other BMW serviced here. Professional and timely service. More

by Hughessusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Thomas
Report | Print
Mar 13, 2025 -

BMW of Westbrook responded

Thank you so much for your continued loyalty and business. We appreciate your feedback and hope you enjoy your BMW!!

March 01, 2025

Excellent customer service and fair treatment, prompt responses and quality service in order to ensure customer satisfaction More

by jsataloff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney Hale, Matt Ross
Report | Print
Mar 03, 2025 -

BMW of Westbrook responded

We love to hear that! Thank you so much for sharing about your experience. We appreciate you!

December 23, 2024

Finance Manager started off by telling me to ‘make it quick & to hurry up’ doing a final check of the vehicle before officially signing, stating he was ‘triple booked. He then proceeded to waste 15/20 mi More

by ‘20 BMW X3 m40i
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jo Carpenito, Matt Ross, Ian O'Brien
Report | Print
Dec 23, 2024 -

BMW of Westbrook responded

Thank you for sharing your experience with us. We have passed your details on to management to improve on in the future. If there is anything else we can do to assist please do not hesitate to contact us. We do appreciate your business.

November 22, 2024

The sale with Zach was smooth and easy wtth no hitches. We were kept apprised of scheduled arrival and pickup. Matt took care of paperwork. He was efficient and provided ample information to us. More

by Barney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Zack Plourd, Matt Ross
Report | Print
Nov 22, 2024 -

BMW of Westbrook responded

Thank you for sharing your experience, Barney! We're thrilled to hear that Zach ensured a smooth and easy sale while keeping you updated throughout the process. It's great to know Matt handled the paperwork efficiently and provided all the information you needed. We appreciate your feedback and look forward to serving you again!

October 17, 2024

Texting did not get my replies. Unbelievably expensive for the second time. I’ll try a NH dealership next time. Maybe I’m being too picky. More

by sciviello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Milligan
Report | Print
Oct 22, 2024 -

BMW of Westbrook responded

Thank you for your feedback. Our Service Manager has reached out and left a message to discuss your experience. We value your input and want to ensure your concerns are addressed. Please let us know a convenient time for you to connect, or feel free to reach out directly. We appreciate your patience and look forward to resolving this for you.

October 16, 2024

Brandon was a very relatable and knowledgeable sales person. He was a pleasure to work with. More

by Evergreen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Plourd
Report | Print
Oct 17, 2024 -

BMW of Westbrook responded

Thank you for your review! We're glad to hear that Brandon was relatable and knowledgeable, making your experience a pleasure. We appreciate your feedback and look forward to assisting you again in the future!

October 01, 2024

I’m a repeat buyer at this dealership and highly recommended them. Their sales team along with servicing department is very knowledgeable. It’s a true pleasure to do business with them all! More

by Samantha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Zack Plourd, Matt Ross
Report | Print
Oct 01, 2024 -

BMW of Westbrook responded

Thank you for your kind words, Samantha! We're thrilled to hear that you've had a positive experience as a repeat buyer at our dealership. Our team strives to provide knowledgeable and friendly service in both sales and servicing, and it's great to know we’ve met your expectations. We look forward to assisting you again in the future!

September 29, 2024

Do yourself a favor and get your service done else where, horrible experience! Not recommended More

by Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Noyes, Paris Thomas, Zack Plourd, Adam Milligan, Mike Profenno
Report | Print
Sep 30, 2024 -

BMW of Westbrook responded

We’re sorry to hear that your experience didn’t meet expectations. Your feedback is important to us, and we take it seriously. If you’d like to discuss your concerns further, please feel free to reach out directly. Thank you for sharing your thoughts.

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