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BMW of Westbrook

Westbrook, ME

4.5
382 Reviews
Call Dealership (207) 854-3200
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7 Saunders Way

Westbrook, ME

04092

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382 Reviews of BMW of Westbrook

October 17, 2024

Texting did not get my replies. Unbelievably expensive for the second time. I’ll try a NH dealership next time. Maybe I’m being too picky. More

by sciviello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Milligan
Report | Print
Oct 22, 2024 -

BMW of Westbrook responded

Thank you for your feedback. Our Service Manager has reached out and left a message to discuss your experience. We value your input and want to ensure your concerns are addressed. Please let us know a convenient time for you to connect, or feel free to reach out directly. We appreciate your patience and look forward to resolving this for you.

October 16, 2024

Brandon was a very relatable and knowledgeable sales person. He was a pleasure to work with. More

by Evergreen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Plourd
Report | Print
Oct 17, 2024 -

BMW of Westbrook responded

Thank you for your review! We're glad to hear that Brandon was relatable and knowledgeable, making your experience a pleasure. We appreciate your feedback and look forward to assisting you again in the future!

October 01, 2024

I’m a repeat buyer at this dealership and highly recommended them. Their sales team along with servicing department is very knowledgeable. It’s a true pleasure to do business with them all! More

by Samantha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Zack Plourd, Matt Ross
Report | Print
Oct 01, 2024 -

BMW of Westbrook responded

Thank you for your kind words, Samantha! We're thrilled to hear that you've had a positive experience as a repeat buyer at our dealership. Our team strives to provide knowledgeable and friendly service in both sales and servicing, and it's great to know we’ve met your expectations. We look forward to assisting you again in the future!

September 29, 2024

Do yourself a favor and get your service done else where, horrible experience! Not recommended More

by Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Noyes, Paris Thomas, Zack Plourd, Adam Milligan, Mike Profenno
Report | Print
Sep 30, 2024 -

BMW of Westbrook responded

We’re sorry to hear that your experience didn’t meet expectations. Your feedback is important to us, and we take it seriously. If you’d like to discuss your concerns further, please feel free to reach out directly. Thank you for sharing your thoughts.

September 27, 2024

I always have a great experience when I bring my BMW to Bill Dodge BMW of Westbrook. The people in Sales and Service are outstanding. More

by David H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Thomas
Report | Print
Sep 27, 2024 -

BMW of Westbrook responded

Thank you for your kind words, David! We're thrilled to hear that you consistently have a great experience at Bill Dodge BMW of Westbrook. Our team in Sales and Service strives to provide outstanding customer care, and it's wonderful to know that we've met your expectations. We look forward to seeing you again soon!

September 21, 2024

Professional friendly service with large selection of vehicles and attentive sales people. It was a good experience overall. More

by windingriverlane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Heydt, Zack Plourd, Matt Ross
Report | Print
Sep 27, 2024 -

BMW of Westbrook responded

Thank you for your feedback! We're glad to hear that you had a good experience with our professional and friendly service, along with our selection of vehicles. Our team is dedicated to providing attentive care to all our customers, and we appreciate your support. We look forward to serving you again!

September 18, 2024

The service department is top Notch! !! Recommend this dealership to all BMW or Mini Owners ! More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Milligan
Report | Print
Sep 18, 2024 -

BMW of Westbrook responded

Thank you for your kind words, Jackie! We appreciate your business very much!

August 03, 2024

The service is prompt and their facilities are top notch, however the lack of loaner cars is a major demerit and is inconsistent with all other BMW dealers I have patronized in the past. More

by markcanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Thomas
Report | Print
Aug 07, 2024 -

BMW of Westbrook responded

Thank you for your feedback and for highlighting our prompt service and top-notch facilities. We’re pleased to hear that these aspects of your experience were positive. Regarding your concern about the loaner vehicle, I understand that this was an important factor for you. For inspections such as Maine state inspections, our policy generally does not include providing loaner vehicles as a stand-alone service. However, we strive to complete these services as efficiently as possible. Our service manager had left a message as he would like to discuss your concerns further. Thank you for choosing us, and we hope to have the opportunity to serve you again.

July 23, 2024

Very helpful and available for any questions or concerns. I received a follow up phone call to check in after the purchase of my new car. More

by Onyx
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes, Brittney Hale, Matt Ross
Report | Print
Jul 23, 2024 -

BMW of Westbrook responded

Thank you so much for your positive review! We're delighted to hear that you found our team helpful and responsive to your questions and concerns. We always strive to provide excellent customer service, and it’s wonderful to know that our follow-up call was appreciated. Congratulations on your new car, and please don't hesitate to reach out if you have any further questions or need assistance in the future. Enjoy your new ride!

July 12, 2024

Most recent service appt was disappointing…lack of communication on status throughout the day and car not ready on time. More

by Blaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Noyes
Report | Print
Jul 16, 2024 -

BMW of Westbrook responded

I'm sorry to hear about your recent service experience with us, Blaine. We strive to provide clear communication and timely service, and it's disappointing to hear that we fell short of your expectations. Your feedback is valuable to us, and we will address these issues internally to ensure they don't happen again. Additionally, our service manager has attempted to reach out to you to discuss your concerns further. Please feel free to return his call at your convenience. We appreciate your business and hope you have a great day!

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