BMW of West Chester

CUSTOMER BEWARE Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; service manager was rude. Owner, was even worse; had treatened me after demanding me to take down my reviews on Yelp and Facebook. Customer Beware More

Honest I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experi I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experience. They also gave me a rental which made life convenient as it was Easter weekend and I needed to drive to visit family. Id recommend this dealership for service and/or sales. ?? More

BMW Encore Session with Kevin Hughes Kevin Hughes, BMW Genius, not only provided exceptional training on my new X5, but was passionate and as excited as I am about my new vehicle. He ans Kevin Hughes, BMW Genius, not only provided exceptional training on my new X5, but was passionate and as excited as I am about my new vehicle. He answered all of my questions thereby greatly improving my driving experience. I feel like I can actually fully enjoy a new car and make use of everything it has to offer, which is a first! I appreciated his communication and reminders to get me in for the Encore session. I will do this with every vehicle now. Can't thank you enough for the exceptional experience. More

Great experience Just purchased my new car from Justice with assistance from Patrick. They were both excellent and answered every question I had with patience and exp Just purchased my new car from Justice with assistance from Patrick. They were both excellent and answered every question I had with patience and expertise. I would definitely recommend this dealer to anyone looking for a car---Bobby More

Great Experience with Otto's Nothing but great things to say about my purchase from Otto's. Extremely professional and responsive; the entire process took only a few days. No game Nothing but great things to say about my purchase from Otto's. Extremely professional and responsive; the entire process took only a few days. No games with the price--gave me a great quote right from the start, took care of all my requests, and had me in and out at pickup as quickly as possible (I test drove the car at another dealership, and THAT process took longer than when I actually purchased at Otto's, with all the paperwork, etc.). One thing was still "Owed" under my contract, and it was taken care of within a few days. Great experience! More

Ottos: Fair Balanced and a Wonderfull Customer Care Dealer From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and From the time I entered this store until the time I left I never felt pressured, it was all about what can Ottos do for me? It was all about me and my needs and how can we help you? Follow up was consistent, nothing obnoxious, we'll run store. I bought the car, service is no different than sales, consistently Ottos. You cant make a mistake here, if they have what your looking for, give them a look, they will bend over backwards for your business,, I'm not a plant, just a believer. These guys are the best, no different than their product! Murray R More

Awesome experience so far I just bought a new 7 series and the experience was awesome from John Wegner my salesperson, the sales manager to Kevin Hughes the Bmw genius. I just bought a new 7 series and the experience was awesome from John Wegner my salesperson, the sales manager to Kevin Hughes the Bmw genius. More

Excellent, informative Tech Session I appreciate the informative session with Savvy Tech Rep Brian Menda. He is keenly knowledgeable about the BMW X3 navigation system and was able to h I appreciate the informative session with Savvy Tech Rep Brian Menda. He is keenly knowledgeable about the BMW X3 navigation system and was able to help me understand how it gets its information, how I can make it work for me. He also showed me how to set up interactive use with the OFFICE portion of the system. I am impressed with Otto's approach to customer service, and I have enjoyed every interaction I have had with the dealership and its employees. Thank you one and all. More

Recent 7 Series Purchase I just purchased a 2014 7 Series from Otto's BMW, and worked with client advisor Justice Mogano. I was very impressed with Justice's level of profess I just purchased a 2014 7 Series from Otto's BMW, and worked with client advisor Justice Mogano. I was very impressed with Justice's level of professionalism and dedication to a stellar customer experience. I can't say this is something I have always experienced when purchasing from other dealers, and I have purchased MANY cars over the years. Justice was efficient with the process and knowledgeable about the various financing options. I would highly recommend Otto's BMW, and would unquestionably recommend working with Justice Mogano. More