BMW of Wesley Chapel

Have 2 BMW’s and have been happy with service but tried to make service appt online - system would not help and CHAT rep (Rachel S) was worthless. After 20 minutes of trying ended up calling Bert Smith in to make service appt online - system would not help and CHAT rep (Rachel S) was worthless. After 20 minutes of trying ended up calling Bert Smith in St Pete. More

BMW of Wesley Chapel is a great dealership. They were able to fix my car communication with the key.Ryan is a great service advisor ,I will continue going there for future Repaires. They were able to fix my car communication with the key.Ryan is a great service advisor ,I will continue going there for future Repaires. More

Very disappointed with my experience with the service team with this dealer. I own two BMWs, both from 2021. I took my X3 to the dealer in December for an oil change and also to replace the rear brake team with this dealer. I own two BMWs, both from 2021. I took my X3 to the dealer in December for an oil change and also to replace the rear brake pads as they were chiming. The brakes were replaced and not even 60 days after replacement the chiming noise came back and the steering wheel started to shake when breaking. We took the car back to the dealer and inquire about the issue. The service associate didn’t even called me to let me know why the brakes were failing again. He just texted me saying they were going to replace them but also texted that I need it to balance, rotate and align the tires and provided a quote of over $350 to do this. At no point was any explanation of why the brakes needed to be replaced again but more pressure tactics to have the additional services done. I declined to rotate, balance and align the tires with this dealership as I will do this on my own. So they replace the brakes again and now the sound is gone and the steering wheel is no shaking anymore. I am now wondering if the brakes were ever replaced and if we were driving this vehicle in unsafe conditions. I have all the paperwork showing both services but can’t trust the service of this dealership yet. Again, no explanation or acknowledgement of what happened that they has to replace both brake pads. I hope their communication with their customers improve and lay down their pressure tactics to do additional out of warranty services to customers. More

I was reschedule multiple times to change a tire. It took me 3 time going to the dealership for a tire. It took me 3 time going to the dealership for a tire. More

Stay far away from this dealership! They are scammers to say the least! The sales manager Tomas will low ball you on your trade in and then turn around and sell it for 10,000$ more. He They are scammers to say the least! The sales manager Tomas will low ball you on your trade in and then turn around and sell it for 10,000$ more. He insulted me and was very rude also. This dealer charges an 899$ dealer fee plus a 3,000$ appearance package added on each unit. Being a finance manager in the business this has really left a bad taste in my mouth. If you care about your finances and overall well being never do business at Bmw Of Wesley Chapel. More

Phil Bennis is complete sleaze bag steer clear of him at all costs. If you have the misfortune of having to work with this guy whatever he tells you IGNORE IT he will shake your hand and promise you what he all costs. If you have the misfortune of having to work with this guy whatever he tells you IGNORE IT he will shake your hand and promise you what he's telling you is the truth and then turn right around and do something different. Even other BMW team members were appalled at his actions. Unfortunately, lying isn't illegal in the car business. Everything you would expect from a used car dealership -- not something you would expect when spending almost $200K with a dealership. SEER CLEAR YOU'VE BEEN WARNED! Try Fields BMW in Lakeland instead. BMW of Wesley Chapel was nice and convenient but shame on me for trusting them. Back to Fields BMW Lakeland for the next one! More

Excellent service as usual. Came in with brake noise/grinding expecting a bill but vehicle checked over , was a minor issue that was corrected without needing a expensive bill Came in with brake noise/grinding expecting a bill but vehicle checked over , was a minor issue that was corrected without needing a expensive bill Great! More

On time with great service; they were courteous, informative and did a fantastic job on the car. informative and did a fantastic job on the car. More

BMW of Wesley Chapel is a Top Notch Dealership. All the staff there are so helpful & friendly. I have used them for years and will always depend on them for their quality workmanship & service. All the staff there are so helpful & friendly. I have used them for years and will always depend on them for their quality workmanship & service. More

Javier provided me outstanding customer service… Literally above and beyond my expectations… Will continue to service my vehicle here… And recommend to customers Literally above and beyond my expectations… Will continue to service my vehicle here… And recommend to customers More