BMW of Wesley Chapel

Poor customer service. Had to really look for help even though the young man at the drive up area took me into correct area, I had to find help, bmw employees talking to ea Had to really look for help even though the young man at the drive up area took me into correct area, I had to find help, bmw employees talking to each other. More

Took my 1 series for an oil change, new battery, alignment and repair of a dented rim. All services were done but my issue was the lack of communication. I had to follow up for a status update and t alignment and repair of a dented rim. All services were done but my issue was the lack of communication. I had to follow up for a status update and they kept my vehicle for almost two weeks because the vendor they use to repair the rim is offsite. That is something they don’t tell you and not to mention the vendor likely has to take the rim off site which essentially guarantees you won’t receive your vehicle back until the following week since they only visit the dealership once a week. For a larger dealership in the Tampa area I was disappointed. I do like the video they provide highlighting the issues with the vehicle. More

Excellent service Ridiculous to have a 15 word minimum Ridiculous to have a 15 word minimum minimum Ridiculous to have a 15 word minimum More

Great fast service. The service team knew my needs and delivered. The in and out process was a breeze The service team knew my needs and delivered. The in and out process was a breeze More

They are Amazing! I’m very satisfied !I love to go there ! Very professional! BMW number one ! I’m very satisfied !I love to go there ! Very professional! BMW number one ! More

Excellent service person and mechanic. I appreciate the great communication. Both very professional and thorough. I appreciate the great communication. Both very professional and thorough. More

There are just those times when egregious business practices need to be exposed. This dealership may have the nicest cars in town, but false advertising firmly places them in the sleazebag used car practices need to be exposed. This dealership may have the nicest cars in town, but false advertising firmly places them in the sleazebag used car salesman category. Attention: The Morgan Advantage warranty is NOT included as advertised on Cars.com ("NATIONWIDE LIFETIME WARRANTY UNLIMITED TIME AND MILES". These practices prey on the less experienced buyer. We didn't agree on value, which is their prerogative. Reporting misleading advertising (as I did directly to the General Manager, to no avail) is mine. More

Great people and communication. Helpful and answer with solutions. Thanks for the stress free servicing Helpful and answer with solutions. Thanks for the stress free servicing More

John grima sales advisers was extremely knowledgeable made the transaction seamless. Will definitely recommend and look forward to working with him again. made the transaction seamless. Will definitely recommend and look forward to working with him again. More

Efficient and courteous staff. Great facility and proximity to my current location. Well informed service counselor Great facility and proximity to my current location. Well informed service counselor More