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BMW of Tuscaloosa
Tuscaloosa, AL
117 Reviews
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117 Reviews of BMW of Tuscaloosa
January 18, 2015
Excellent BMW Dealership I recently purchased a certified pre-owned 2011 BMW 328i from this dealer. The entire experience was pleasant and came off without a hitch. People a I recently purchased a certified pre-owned 2011 BMW 328i from this dealer. The entire experience was pleasant and came off without a hitch. People are very friendly and provided a low-pressure buying experience. I was happy with the price I paid and with the fact they were willing to do whatever it took to make me happy. My salesman, Arsenio Eatmon, was very thorough and professional and a genuinely nice guy. The best car buying experience I've ever encountered. . . More
by franksr
Employees Worked With
Arsenio Eatmon
Helpful January 13, 2015
Disrespected, not valued, and no longer a customer My husband purchased a pre owned vehicle from Townsend BMW on 1/03/15 and wrote a check to pay for the vehicle, in full, that day. Aresenio, the sales My husband purchased a pre owned vehicle from Townsend BMW on 1/03/15 and wrote a check to pay for the vehicle, in full, that day. Aresenio, the salesman, was great, but Michael, the Sales Manager, wouldn't even come out of his office to meet my husband and speak with him about the price of the vehicle after the 2 or 3 trips that Arsenio made into his office. My husband drove 150 miles to this dealership because we found the car online and really liked it. After my husband purchased the vehicle and returned home, I came out to the driveway to see it and noticed that the bottom panel on the back passenger side door was missing! My husband didn't hit anything on the way home and had no idea the panel had fallen off until I pointed it out because it was the first thing I saw. Since he returned home late Saturday night and the dealership would be closed on Sunday, my husband called Townsend BMW on Monday 1/5/15 and spoke with Kevin, the General Manager. He told Kevin what happened with the car and that he felt that they should be responsible for replacing the part since the car had only been in his possession a couple hours before falling apart. After multiple times of Kevin telling my husband that his story was "hard to believe" he decided that they shouldn't be held responsible for replacing a part that would've cost them around $200. Did I mention that my husband caught a $400 mistake in the paperwork that the dealership would've been responsible for paying?! So he saved them $400, but they can't replace a $200 part that should've never fallen off in the first place? I manage a bank and meet a lot of clients each day that are in the market for a new car, so guess which dealership I will NOT be recommending! In fact, I will be sure to mention our experience with Townsend BMW to anyone I have a conversation with about buying a new vehicle. More
by M_Tuck
Employees Worked With
Kevin Garner, Michael Mathews, Arsenio Eatmon
January 07, 2015
Top Notch Dealership I have purchased more than one automobile from this dealership. I bought a BMW from them in 2009 and had a great experience from the sales experience I have purchased more than one automobile from this dealership. I bought a BMW from them in 2009 and had a great experience from the sales experience to the superior service I have always received from their service department, so when I started shopping around I started at Townsend BMW online to see what they had. I found a car I was interested in online that morning and by that afternoon it was mine. My sales person Nathan Jackson made this the best car buying experience I have ever had. I called the dealership when I got to work that morning, I went over and did a test drive with Nathan at lunch and by the time I got off of work that day Nathan had taken care of everything and all I had to do was sign and drive my new car home. Nathan was most knowledgeable about the features of the car I purchased and was of great help in showing me how everything worked and getting things set up. I feel I have always gotten a great deal and they always give me a very fair amount for my trades. If you are looking for a quality used auto or a brand new BMW, there is no reason to go any place else. More
by Leigh
Employees Worked With
Nathan Jackson
December 21, 2014
I bought my new vehicle here, a BMW X3 I want to tell everyone who's even thinking about getting a new vehicle, that they MUST go to Townsend BMW. I initially made an online inquiry, and th I want to tell everyone who's even thinking about getting a new vehicle, that they MUST go to Townsend BMW. I initially made an online inquiry, and the rest was easy. Cory Pendergraft was the key person to me purchasing my new vehicle. It was the easiest, most efficient vehicle buying experience ever. From the test drive, to driving off the lot with my new 2015 BMW X3, it was a totally pleasant buying experience. 5 stars to Townsend BMW and their staff. I was introduced to Laura in the Service Dep't, and Elizabeth in the Parts Dep't, and they assured me any service, maintenance or parts issues would be handled promptly and efficiently. AWESOME vehicle buying experience...THANKS!! More
by Lisa
Employees Worked With
Laura Yerby
November 28, 2014
First Car I went in today to look at a certified pre owned BMW and walked out with a new 2014 BMW with affordable monthly payments. Chris was amazing and very f I went in today to look at a certified pre owned BMW and walked out with a new 2014 BMW with affordable monthly payments. Chris was amazing and very friendly! I didn't feel pressured or rushed like I did at Toyota! More
by Meghan0930144
November 18, 2014
This is how it should be..... My son had been looking at a certified BMW 135. I drove up to the dealership about 430PM. I was met at the door by a very nice young man. Chris McM My son had been looking at a certified BMW 135. I drove up to the dealership about 430PM. I was met at the door by a very nice young man. Chris McMillan. I told him what I wanted to do. He had all the paperwork done in a few minutes and we finished the deal in under 1 hour. While they were working on the paperwork for the car, I went into the parts dept. to see if I could find some emblems for my BMW motorcycle. Elizabeth Norwood listened to what I was wanting to do... About 2 minutes later I had my emblems...... First rate dealership........... Alvan Brady Durrett More
by Ac_Man1962
Employees Worked With
Jason Bell
November 17, 2014
Exceptional Customer Service - 5 Stars! Worked with Christopher "the nicest guy in the car business" McMillan on a new BMW. Can't say enough about how great the experience was. This was the Worked with Christopher "the nicest guy in the car business" McMillan on a new BMW. Can't say enough about how great the experience was. This was the easiest purchase I have ever made for a car. Just wanted to thank Chris and the team at Townsend. 5 Stars!!! More
by atana
November 14, 2014
Excellent car buying experience! I am usually not a review-writing person but I will have to give Townsend BMW a shout out just because of they are some of the most pleasant folks to I am usually not a review-writing person but I will have to give Townsend BMW a shout out just because of they are some of the most pleasant folks to deal with. I recently purchased a new BMW X5 and the entire experience was second to none! Christopher kept me in touch via email and was very patience with my questions. Arsenio was extremely friendly and knowledgeable in helping me making my decision for the purchase. I will definitely recommend Townsend BMW to anyone that is in the market for a new car! More
by Jesse L.
Employees Worked With
Arsenio Eatmon
November 06, 2014
Outstanding Service with a Smile! I recently took my car in for a repair and it was a very pleasant experience. I was greeted with a friendly smile from service advisor, Chris Russell I recently took my car in for a repair and it was a very pleasant experience. I was greeted with a friendly smile from service advisor, Chris Russell. Chris was very professional, polite and knowledgeable. I really appreciated that he called me and kept me up to date with what was going on with my car. I felt like Townsend BMW really appreciated my business and it was a pleasure doing business with them. The service center is a very important consideration for me when purchasing a car. The excellent customer service I received from Chris makes me want to continue buying my cars from this dealership. More
by ginadev
Employees Worked With
Chris Russell
November 06, 2014
Excellent experience! Once again I have had a good time upgrading! This is my third BMW. I appreciate the cooperative team that works at Townsend. Arsenio helped me this Once again I have had a good time upgrading! This is my third BMW. I appreciate the cooperative team that works at Townsend. Arsenio helped me this time and then when Jason saw me he was also very helpful. Jason sold me my second car, best I remember. All the employees are friendly. One of the maintenance men showed me how to use the coffee machine. This dealership is superior. I have never had any disappointments in the service area. All the employees are there to take care of the customers. Antonio was very knowledgeable about the car and he seemed to share my excitement when he would show me an easier, safer way to enjoy my "ultimate" driving machine. His smile was contagious. I am so appreciative! More
by sherrykirksey
Employees Worked With
Jason Bell, Arsenio Eatmon
