BMW of Tuscaloosa

WOW!!!! I had made it a point to be on guard and be taken advantage of like I have been in the past with other car sales people are other sales personnel for I had made it a point to be on guard and be taken advantage of like I have been in the past with other car sales people are other sales personnel for that matter. By fears were other as soon as I met Chris McMillan. I felt an instant friendship as if we had known each other forever. There was no pressure, no sad stories he must make a sale. He wanted me to be happy and satisfied and I was. I don't think Nick Sabin would have been treated any better. I will definitely recommend him and BMW hands down!!! More

Great car buying experience at Townsend BMW This was our first experience with Townsend BMW and both my husband and I were impressed with the professionalism and courtesy exhibited by Michael Ma This was our first experience with Townsend BMW and both my husband and I were impressed with the professionalism and courtesy exhibited by Michael Mathews and Brody Townsend. We are very pleased with our 328i and would definitely recommend Townsend BMW to others. Thanks for treating us so well! More

Thank you Arsenio!! I knew I had met the right guy to deal with when I first spoke to him on the phone. Arsenio was exceptionally professional and understanding of our ne I knew I had met the right guy to deal with when I first spoke to him on the phone. Arsenio was exceptionally professional and understanding of our needs with buying our first 750LI. We had purchased several other BMW's prior to this experience with other dealerships but never felt like we got the best deal we possible could have until now. I live over 4 hours away from Tomnsend BMW and will buy from them again. Thanks again Arsenio and Staff for making my wife happy with her new car. More

Who knew car buying could be enjoyable and fun? Seeing this was my first time purchasing a car by myself, I naturally was a little nervous before heading to the dealership. All worries were set asi Seeing this was my first time purchasing a car by myself, I naturally was a little nervous before heading to the dealership. All worries were set aside from the first handshake with Chris. This guy has amazing energy packaged with a personable demeanor and a great understanding of what you are looking for in a car. Everything was clearly explained and at no point did a I feel pressured or intimidated during the buying process. Love the new BMW and Chris McMillan really is the The Nicest Guy In The Car Business! More

KELS-328i-ROCKS!!! Excellent customer service!! I was able to purchase my vehicle within an hour. Mr. Christopher McMillan was very honest, professional, and courteous. Excellent customer service!! I was able to purchase my vehicle within an hour. Mr. Christopher McMillan was very honest, professional, and courteous. He explained everything in detail; no hassle, no gimmicks. That is a plus for any soldier or U.S. Veteran. I will strongly recommend Chris and Townsend BMW to all my friends worldwide. My 328i Rocks and my father love’s the hat. Thanks Keldric (Bahrain/Kuwait) More

Really good customer service! If you need your BMW serviced go see Chris Russell! He'll help you the best he can with any problem with your car! They always work with you and your If you need your BMW serviced go see Chris Russell! He'll help you the best he can with any problem with your car! They always work with you and your schedule. More

Great service The service was excellent. All the employees were helpful and courteous. The waiting area was comfortable and provided things to do. I look forward t The service was excellent. All the employees were helpful and courteous. The waiting area was comfortable and provided things to do. I look forward to our next scheduled service check up. More

Great Service Townsend BMW looks out for their customers as well as their wallets. I came in to purchase new a/c buttons as well as looking into leather repair and Townsend BMW looks out for their customers as well as their wallets. I came in to purchase new a/c buttons as well as looking into leather repair and the customer service department researched my history and discovered ti was covered under my warranty. On top of being knowledgable about their service they were also friendly. I highly recommend using Townsend to any BMW owner in the area. More

Excellent service for an out-of-state customer Unfortunately my BMW 650i convertible was disabled from hitting road debris while on a road trip on I-20 crossing Alabama... so I ended up at Townsend Unfortunately my BMW 650i convertible was disabled from hitting road debris while on a road trip on I-20 crossing Alabama... so I ended up at Townsend BMW... dropped off by a tow truck in the middle of the night. Although I never met anyone at Townsend in person, Laura took great care of my baby... had her fixed up good as new at very reasonable prices (much cheaper than the dealers here in Atlanta). Given the out-of-state plates and my disabled car, Townsend could have really jacked me around and/or overcharged me. However, they did nothing of the kind. In fact, they provided excellent service, great communication and a job well done. A major thank you to Laura and Townsend BMW! More