BMW of Tuscaloosa

Great Service Townsend BMW looks out for their customers as well as their wallets. I came in to purchase new a/c buttons as well as looking into leather repair and Townsend BMW looks out for their customers as well as their wallets. I came in to purchase new a/c buttons as well as looking into leather repair and the customer service department researched my history and discovered ti was covered under my warranty. On top of being knowledgable about their service they were also friendly. I highly recommend using Townsend to any BMW owner in the area. More

Excellent service for an out-of-state customer Unfortunately my BMW 650i convertible was disabled from hitting road debris while on a road trip on I-20 crossing Alabama... so I ended up at Townsend Unfortunately my BMW 650i convertible was disabled from hitting road debris while on a road trip on I-20 crossing Alabama... so I ended up at Townsend BMW... dropped off by a tow truck in the middle of the night. Although I never met anyone at Townsend in person, Laura took great care of my baby... had her fixed up good as new at very reasonable prices (much cheaper than the dealers here in Atlanta). Given the out-of-state plates and my disabled car, Townsend could have really jacked me around and/or overcharged me. However, they did nothing of the kind. In fact, they provided excellent service, great communication and a job well done. A major thank you to Laura and Townsend BMW! More

Highly recommended I left after work late on a Friday after searching for months for the perfect car, seeing one on the website at Townsend that I wanted to look at. We I left after work late on a Friday after searching for months for the perfect car, seeing one on the website at Townsend that I wanted to look at. We had found several on our journey with exactly what we were looking for but had yet to find a dealership willing to close the deal. I was on my way quickly after the Townsen experience. Michael Mathews helped above and beyond with the one requirement in particular for my wife, the heated seats, missing from this package. He set up an appointment to have the seats put in, had someone come to my work in B'ham to get the car, then had someone deliver it to my house at the time just right / convenient for me. Being a used car, the previous owner had forgotten about the extra key, I was concerned I would never see those until I got home and had a Fedex package waiting on me with the extra keys the next week. In addition, any request or challenge he (Michael Mathews) calmly would state, "Not a problem." I would recommend all to this experience. It has been refreshing to someone like myself with high customer service expectations in a time, and often an industry, lacking the standards exhibited by Michael Mathews and the Townsend BMW team. More

Superb experience with Townsend BMW I solicited help from Townsend as a result of my non experience at Tom Williams BMW. They had computer diagnosed my car and recommended full replacem I solicited help from Townsend as a result of my non experience at Tom Williams BMW. They had computer diagnosed my car and recommended full replacement of major and very expensive drivetrain components. Incidentally I ran into a former salesman of Tom Williams and inquired about alternatives. He immediately. Suggested I enlist Townsend BMW in Tuscaloosa and specifically ask for Mr. Bill Miller, a service advisor, apparently well renowned for a common sense approach to diagnostic troubleshooting beyond the results of the BMW computer diagnostics. After detailing my symptoms, I brought my car in and turned it over to Mr Chris Russell, service host, who asked very probing questions into my symptoms, which he extensively and accurately conveyed to Mr Miller who performed the work. I got my car back two days later in virtually new condition. When paying a very reasonable bill I encountered Ms. Krystal Ingram who was very cordial, efficient and friendly. My experience with her was just the icing on the cake of a very satisfying overall experience wit the folks at Townsend BMW. Far beyond any experience I have ever had at other dealerships. More

Professionalism at it's best I purchased a car from another dealership, the car needed quit a bit of work and the warranty company did not want to pay the BMW Dealership. You woul I purchased a car from another dealership, the car needed quit a bit of work and the warranty company did not want to pay the BMW Dealership. You would have never known that though from the service I received from Laura and the technicians. They were kind, efficient, and treated me like I was the most important customer to ever walk through their doors. Thank you Laura, you were so very good at your job1 More

Excellent Pre-Owned Service I recently worked with Townsend to find a very specific pre-owned vehicle. Where other dealerships failed, Townsend delivered in less than a day! Work I recently worked with Townsend to find a very specific pre-owned vehicle. Where other dealerships failed, Townsend delivered in less than a day! Working with Michael Matthews and Brody Townsend, they were able to find the exact year, model, color, and package I was looking for. Service was great and I arrived with only the paperwork to sign before I hit the road. Recently I had a few service items that needed to be addressed and Michael set up where they drove a loaner car to my home in Birmingham and picked up my car for service at their Tuscaloosa dealership. This is great customer service. More

customer I've always been happy with sales and service with Townsend. Awesome service today! Thank you so much for being so easy to work with again. I've always been happy with sales and service with Townsend. Awesome service today! Thank you so much for being so easy to work with again. More

The best! Unless I move far, far away, I will never buy from anywhere else. The pricing was fantastic. The process was seamless. Michael Mathews was so awesome Unless I move far, far away, I will never buy from anywhere else. The pricing was fantastic. The process was seamless. Michael Mathews was so awesome we bought 2 cars!!! More

Christopher Mcmillan ROCKS! I drove 2.5 hours to purchase my car and I'd do it again.The car was everything Christopher said before and after I arrived at the dealership. I recco I drove 2.5 hours to purchase my car and I'd do it again.The car was everything Christopher said before and after I arrived at the dealership. I reccomend everyone buy from Christopher and Townsand BMW! More

Great Buying Experience As a loyal BMW owner I was very impressed with the customer service I received from Townsend BMW. They made my car buying experience a pleasure - from As a loyal BMW owner I was very impressed with the customer service I received from Townsend BMW. They made my car buying experience a pleasure - from ordering my new X5 to delivery to Dallas. I would highly recommend Michael and team for your next auto purchase! More