BMW of Silver Spring

I recently purchased my dream car, a 2025 430i xDrive Coupe, from BMW of Silver Spring. For the past 2-3 weeks, I have been relying on a car rental service for transportation for my household. My goal Coupe, from BMW of Silver Spring. For the past 2-3 weeks, I have been relying on a car rental service for transportation for my household. My goal was to be in possession of my dream car by 11/22/2024. From the moment, I requested a quote for my dream car, my Client Advisor, David Davila, went above and beyond to find my dream car before my 11/22/2024 deadline. David went above and beyond by broadening his search efforts and received the blessing from a BMW dealership in Missouri who had my dream car with the exterior color, interior upholstery color, trim, and features/options I wanted my car to have. David was able to give me an extremely better, good faith offer than another BMW dealership in Maryland offered to me. The other BMW dealership’s good faith offer was significantly higher. David honored the fact that I requested for an offer via Edmunds. David was able to find and secure my dream vehicle and have it in Maryland by 11/7/2024, opposed to another BMW dealership in Maryland who found me another vehicle that was being shipped out of New Jersey, which meant that vehicle would have been in Maryland after 11/7/2024. David informed me of BMW’s military incentive, where as the other BMW dealership never mentioned this incentive to me. David informed me of BMW’s incentive where if anyone in my household currently owned a BMW, I could receive an incentive for that as well. The other BMW dealership never mentioned that incentive to me. David Davila gave me real time updates throughout the entire process while we were waiting for my dream vehicle to clear customs at the Port of Baltimore and the In-Transit Process by the Carrier. Finance Department employee, Pedro, was very thorough and informed me of great warranty’s and protection plans/coverages for my vehicle. Also, Pedro was very thorough in providing me with a few ways I could choose to finance my dream car. Finally, Amit, Product Specialist, gave me an extremely, thoroughly and detailed training session in setting up my BMW app, syncing the app with my dream car, how to use all of the features in my car. As a first time, BMW buyer and beyond pleased with the extremely high level of professionalism and customer service that I received from BMW of Silver Silver Spring and the Team members that I mentioned in this review throughout my entire experience in purchasing my dream car! More

Ron Askew is a gem…always a pleasure when working with Ron! Ron gets 2 thumbs up! Ron! Ron gets 2 thumbs up! More

Our sales person Ron Askew is outstanding! ! We are so happy with our new 7 Series BMW!! Ron you rock with excellence!!💕 ! We are so happy with our new 7 Series BMW!! Ron you rock with excellence!!💕 More

David Davila made the whole process as easy as possible. From initial email, to spending a whole Saturday morning showing different options , to being the middle man between me and finance. The whole experi From initial email, to spending a whole Saturday morning showing different options , to being the middle man between me and finance. The whole experience was great. Thank you David!! You guys have gained a customer. Walter More

She is very knowledgeable about what you have to have to help you get any car you want. help you get any car you want. More

Been a customer of this dealership for over 20 years. Sales and service first rate. Always a great experience. Recently remodeled showroom and service check in very nicely done. Eric Lovo is my go to Sales and service first rate. Always a great experience. Recently remodeled showroom and service check in very nicely done. Eric Lovo is my go to person in sales. He is patient and knowledgeable and goes out of his way to get you into the right vehicle at a fair price. Amit Thanki is the BMW Genius I recommend. He really is an expert on all vehicle features and was able to fix a very recent problem I was having getting an operating system upgrade to load and work correctly. It was a tricky issue and he got it to work when I could not. Very grateful to him for that. More

Ron Askew is absolutely amazing! This is my second purchase from BMW Silver Spring with Ron! He always makes me feel like we are long time friends. Thanks again Ron for treating me l This is my second purchase from BMW Silver Spring with Ron! He always makes me feel like we are long time friends. Thanks again Ron for treating me like family! More

She was great! Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW More

Amit Thanki was extemely knowleagable and provided exceptional customer service . He provided a very thorough overview of my new BMW and he showed me how to operate items in the vehicle that I didn't exceptional customer service . He provided a very thorough overview of my new BMW and he showed me how to operate items in the vehicle that I didn't know existed. He was very patient and answered all my questions. He is a valuable assett to the BMW team. More