BMW of Silver Spring

I would like to express my sincere gratitude to Edwin Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A Melendez for his exceptional service. I recently purchased a pre-owned 2021 BMW M2 from him, and the entire process was seamless and efficient. A week ago, I was involved in an accident involving my 2021 BMW M340i, which fortunately resulted in my survival. Consequently, I felt compelled to rent a vehicle for several days, which heightened my concerns about safety. In response to this situation, I embarked on a new journey a few days after the accident to acquire a new vehicle. Edwin’s attentiveness and dedication were evident throughout the process. He diligently listened to my requirements and diligently worked to facilitate the purchase. Today, I am as content with my 2021 BMW M2 as I was with my previous one. I am deeply appreciative of Edwin’s honesty, integrity, and exceptional service. I wholeheartedly recommend him to anyone seeking a trustworthy and reliable automotive experience. More

Eric Lovo is the salesman every car buyer needs! He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purch He's prompt, attentive, knowledgeable, honest and caring. Every aspect of this car purchasing experience was exceptional, just as it was when I purchased my last vehicle from him in 2019. Having met Ms. Tischer in 2000, she assured me I would always have an exceptional sales experience. That along with the service provided though the years is I why I am still with BMW of Silver Spring. Thank you Mr. Lovo for all you do! More

I received great service both in choosing the vehicle and in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. in setting up the vehicle. Eric and Amit did a terrific job and I would be happy to go back to them when I'm in need of my next car. More

Kan made the buying process very simple very clear and transparent without any of the normal hassle you find it other dealerships transparent without any of the normal hassle you find it other dealerships More

I had an excellent experience with my service representative, Brandi Rodgers. She made all the necessary arrangements that made it easy for me to drop off and pick up my car. She kept me inform representative, Brandi Rodgers. She made all the necessary arrangements that made it easy for me to drop off and pick up my car. She kept me informed every step of the way. She was outstanding More

Quality service at a dealership is much like any other business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pr business; it is the people not the dealership that matter most. Eric Lovo delivered service that consistently delighted me during my purchase of a pre-owned X5. During the sales process, Eric was responsive but never pushy. I am a retired business executive with substantial negotiation experience. Any of the smarmy short-term sales techniques would have driven me away fast. Eric facilitated the negotiation in a professional, respectful, and ultimately satisfactory manner. Not spending a lot of time in Silver Spring (I live in NOVA) was a condition of the deal for me. Eric promised to get me in and out in two hours and he delivered on that. During the time when we were waiting in queue, Eric used the time to orient me to the vehicle's tech. I've taught and teach executives, graduate students, and groups up to one thousand people. I value clear, concise, concrete information and Eric delivered that perfectly while orienting me to the vehicle. From our email, phone conversations, and from the time he met me at the door of the dealership, Eric's comportment was the perfect integration of customer service and friendliness. He was never glib nor was he ever stiff. I wasn't looking forward to the car buying experience. Eric made it a joy for me. Finally, my experience was greatly assisted by the efficient way in which Steve conducted the financing. Similar to Eric, Steve's approach and comportment were perfect for me. He took explicitly and implicit signals from me and we completed the process promptly. More