BMW of Sherman Oaks

Although I love my car, the service after the purchase has tarnished the experience. I bought my car in April. I'm still waiting for my permanent license plates. My temporary tags have long since expired has tarnished the experience. I bought my car in April. I'm still waiting for my permanent license plates. My temporary tags have long since expired and per the DMV, I should not be driving my car. Every call to the dealership results in the runaround, call transfers or straight to voicemail. Emails go unanswered. We showed up in person one day and were assured it would be handled. It was not handled. I really have no idea what we will do next. The DMV keeps referring us back to a dealership that is ignoring our pleas for a resolution. I can't believe this is a certified BMW dealership. I have never experienced this level of disinterest/unprofessionalism...especially for such a high cost purchase. More

I will never come to this dealer again based on my experience with one of the sales reps named Mike. Even before coming in, he was notably bored and uninterested in helping when we called. He told us experience with one of the sales reps named Mike. Even before coming in, he was notably bored and uninterested in helping when we called. He told us to go somewhere else if we weren't going to be buying a car there! We only went in because we were already in the area. He greeted us with a forced smile, walked us all the way to the back of the lot to see the car (in the summer heat, may I add), didn't talk to us the entire time (apparently whatever was on his phone was more important), and got upset when we told him that's not the car we wanted to look at. He talked down to us like we are idiots and then ignored us for the rest of the walk back to the front. It has been two days since this incident, and I am still upset. I have worked in customer service for years and never in my life would I even consider treating a client or customer this way. I am incredibly surprised that he even has a job. I sincerely hope BMW of Sherman Oaks does something about this. This guy should absolutely not be working there, let alone dealing with people in any capacity. More

I bought a used, 2018 BMW x5e from Bob S at BMW of Sherman Oaks. Bob was professional and courteous throughout the sales process. Since the car was used, there were a few things that needed to be fixe Sherman Oaks. Bob was professional and courteous throughout the sales process. Since the car was used, there were a few things that needed to be fixed shortly after my purchase. Heidi on the Service Team has been my main POC and has been fantastic to work with. She gets the job done in a timely manner and is excellent about communicating updates while my car in in the shop. More

Having issue with my DMV registration. Called multiple times, can never reach anyone, and no one call back. Called multiple times, can never reach anyone, and no one call back. More

My family and I have purchased over 20 BMWs from Sherman Oaks (formerly Center BMW). Worked with Sasha Babich who was FANTASTIC (unfortunately she has since left). Reached back out recently to purchase two Oaks (formerly Center BMW). Worked with Sasha Babich who was FANTASTIC (unfortunately she has since left). Reached back out recently to purchase two more cars. Continuously reached out to rep and got no response. Reached out to sales manager (Achilles) - no response. Finally reached out to the GM to voice my concern - NO RESPONSE. It's now been over 3 weeks. I'm literally handing them business and they've continuously refused to return my emails/calls. Yesterday I purchased an X7 and X3 from a much more service oriented dealership. More

I purchased a car last weekend. I was missing one piece of info that my insurance company needed. Left multiple messages for Ali all week, no call back. Today I spoke with a man I was missing one piece of info that my insurance company needed. Left multiple messages for Ali all week, no call back. Today I spoke with a man named Justin that 1-could not even tell me who my finance officer was and 2- pretty much told me to use google for what I needed. This dealership needs some serious phone skill/ customer service lessons. Do they believe in getting repeat customers?? Seems like a no to me. Shawn G. More

I purchased a car a month ago, on March 25, 222. I have made numerous calls and left messages for finance manager, Ali Mohandesi to contact me to finalize financing and he has never responded or ret I have made numerous calls and left messages for finance manager, Ali Mohandesi to contact me to finalize financing and he has never responded or returned my calls. I have left messages via voicemail as well as with sales reps and the operator. I just want to finalize financing. This has been the worst car purchasing experience I have had in my life! More

The service department is full of incompetent sexist xxxxxxxx that don’t know how to do their job if you want quality service steer clear of this place. My 2021 bmw 330e battery was recalled in November xxxxxxxx that don’t know how to do their job if you want quality service steer clear of this place. My 2021 bmw 330e battery was recalled in November 2021 I have been in contact with Brian Douglas at the service center since. I have been nothing but understanding since the beginning. Aside from the issue with the battery the car had a plethora of other problems like the CarPlay shutting off at random leaving me to look at my phone for navigation which is very dangerous. I asked them four separate times to fix it yet I took my car home today with every issue aside from the recall with it. The third time that I went there they were extremely rude and talked down to me the entire time even though it was them who were at fault. They forgot to mention extremely important information like not fixing my cars right blinker which almost got me into a car accident today. When I went back to confront them about it and ask why they did not verbally inform me about this Sean Clemens the head of service (who would not give his name to me when I spoke to him, I found it on here) kept saying it was in the paper. They do not give a xxxx about doing their job right and this is a luxury car company you pay a premium for a new car with them for a reason. Please for your own sanity go somewhere else. I will admit today I was rude to them but they boiled my blood and were so rude to me that I couldn't control my words, if I could take it back I would. I will own up to that but the way they treated me was unacceptable. This is the only service center I have ever gone to that was rude to me ever. As a young woman of color it's hard not to get mad when a bunch of yt men gang up on you and treat you like garbage. Do your job right and trust me a lot less people will be disappointed. More

DO NOT GO HERE IF YOU ARE VETERAN or have approved financing from any veteran sources. Read the other reviews and believe them. This was one of the most bizarre and unpleasant car buying experiences financing from any veteran sources. Read the other reviews and believe them. This was one of the most bizarre and unpleasant car buying experiences I have had in my 40 years of car buying including BMWS, Mercedes etc .I drove nearly 2 hours for a used car in their lot which I had pre approval from USAA as I am a veteran.They informed. me after arrival that they did not deal with USAA(which is a large reputable bank that I have used in many car buying transactions) and that if I wanted the car I needed to fill out a credit application with them. After nearly 2 hours of unpleasantness and reams of paperwork including being treated like a criminal and actually being fingerprinted ,I was magically approved for a loan at 3 times the rate of my pre approved loan.Assistant manager Sheroz Akram was totally indifferent and rude. I am really actually surprised that this is a sanctioned BMW dealer as this is my 3rd BMW purchase. The actual facilities are really quite shabby for a BMW dealer.Not at all what I would expect from a "luxury car dealer More

This review is way overdue. I bought my car back in November and everything was off to a good start until I heard my sale rep yelling at his fellow coworker talk about a hostile work environment. My br November and everything was off to a good start until I heard my sale rep yelling at his fellow coworker talk about a hostile work environment. My brakes were making a noise, the car was moving to the side, and there was a broken piece on the rear bumper that I was advised verbally would be replaced by BMW. I left work early one day because I was given a date to retint the windows and drove in traffic to be told that the dealership set the wrong time. Then I was told to take the car back for them to do the detailing because it wasn't done prior to selling the vehicle. During that visit they took the tire locks out of the car which were in the glove compartment. When I emailed my rep if he knew what happened to them, he wrote back "got them" ok like yes, I found them you can swing by and pick them up or I have them I can send them to you, nothing just a "got them" reply. A man with few words once you close a deal. When their manager reached out to me to ask about my experience, he got an ear full because by this time I had driven out to their dealership at least three times and during my conversation I was still nice and cordial. He advised he would get back to me to take care of any concerns I had with my car and will set something up for me by Friday. I waited for over a week to hear from him and Friday came and went. And I didn't hear from anyone until the following Tuesday after I sent a review update. I finally took my car in they gave me a loaner and they had my car for almost a week if I can remember correctly. I was told they filed down the brakes, no issues with the alignment they replaced the wipers which by the way needed replacement because they were making a scratching sound. I was also advised the brakes shouldn't make any more noise and that it was too soon to replace them and guess what the brakes are still squeaking occasionally! And I when I walked around the car to see if they replaced the broken part they didn't. I politely asked for an update and the woman helping me said "oh no we were busy, and we forgot to get a quote" I will ask so and so and get back to you. Guess what it's been almost three weeks and no update. Unless you are going to drop some serious cash on a brand-new car, I would avoid this dealership because the only thing they honor is someone who has money not the little guys. Apparently, we are a burden even though I paid over 33k for a used car which is up there. I learned my lesson never buy used again, never buy during the evening and never buy from here again! I am happy some reviewers had a great experience maybe it was the team I was set up with that ruined it for me. More