BMW of Sherman Oaks

I had an issue in the service department back in October of last year. Since then the manager Touffe (sp?)called me and rectified the issue. Yesterday I received excellent service from representative Carlos of last year. Since then the manager Touffe (sp?)called me and rectified the issue. Yesterday I received excellent service from representative Carlos. He kept me updated with what my car needed and had it back in minimal time. I appreciate the manager who listened to my concern in October because of him I will continue coming to bmw of Sherman Oaks. More

Heidi at service department is great and helped me a lot. Overall everything is fine Overall everything is fine More

Very well service and professional people very committed knowledgeable love to work again in future if do the business knowledgeable love to work again in future if do the business More

Brian Douglas has been helping us with service for several years. He is fantastic and there are no words to express how respectful and remarkable he is. He is the reason for us using the service depar several years. He is fantastic and there are no words to express how respectful and remarkable he is. He is the reason for us using the service department at this dealership. More

Thank you Brian Douglas for all your assistance and being a great advisor. I appreciate the prompt response to issues and the service department always making it right. a great advisor. I appreciate the prompt response to issues and the service department always making it right. More

Jesse Colon provided excellent customer service help. They located the problem and got me in and out of the dealership before I could blink. Thank you Jesse They located the problem and got me in and out of the dealership before I could blink. Thank you Jesse More

George was amazing! ! He got me a great deal and worked fast and efficiently to execute it! ! He got me a great deal and worked fast and efficiently to execute it! More

I came here for maintenance service I’m really impressed by their service and I got my car cleaned and shiny by their service and I got my car cleaned and shiny More

Carmela has been our point of contact for years and is absolutely fantastic. She takes great care of us. She is always friendly, professional, and knowledgeable. We highly recommend her and bmw of Sherman absolutely fantastic. She takes great care of us. She is always friendly, professional, and knowledgeable. We highly recommend her and bmw of Sherman oaks. More

This dealership has always gone above and beyond. Brian Douglas has been my point of contact and has been extremely professional and accommodating. Always a clear explanation and I feel good about sp Brian Douglas has been my point of contact and has been extremely professional and accommodating. Always a clear explanation and I feel good about spending my money here. I wish more people in the world had his level of customer service. Thank you BMW and Brian Douglas for the great service. More