BMW of Sherman Oaks

I had to bring in my BMW x5 for a tire change, and Shahe was very helpful! Great service! was very helpful! Great service! More

Excellent service, Carmelita is very professional,my vehicle wa taken care of in a very professional manner . vehicle wa taken care of in a very professional manner . More

Always have the best service experience with Dennis Bohlig. Worked with him for many years on numerous vehicles Bohlig. Worked with him for many years on numerous vehicles More

Got two high-end cars (2014 X7 and 2014 i7) in a week timeframe. I am also a loyal BMW customer for almost 20 yrs. I am getting no response/no action on BMW offered packages from the dealer - charger in timeframe. I am also a loyal BMW customer for almost 20 yrs. I am getting no response/no action on BMW offered packages from the dealer - charger install at home and 2yrs charging via Electrify. Electrify account that was setup while taking car delivery is not working and they can’t fix it. Charger and install - no word on when and how.. I basically got i7 EV brick that I will have to figure out myself. I would have probably received better experience from a much less expensive car dealer. Just bunch of run around and no action. Feels like my business should have been done else where. I will be elevating this with BMW Corporate - this can’t be how BMW does business now More

Brian service advisor is amazing. Very honest, professional and communicative! Overall dealership service is phenomenal. Friendly staff, always ready to help. Very honest, professional and communicative! Overall dealership service is phenomenal. Friendly staff, always ready to help. More

Great customer service. Dennis at BMW Sherman Oaks was helpful in getting my car serviced and also found promo deals that reduced the cost of the service. Thank you so much. Dennis at BMW Sherman Oaks was helpful in getting my car serviced and also found promo deals that reduced the cost of the service. Thank you so much. More

I continue to bring my car in to the Sherman Oaks Service Center because of the excellent customer service and professionalism of the entire staff. I work with Brian who is an amazing professional. I always Center because of the excellent customer service and professionalism of the entire staff. I work with Brian who is an amazing professional. I always feel that I'm in good hands and my car is always well maintained and safe. Thank you Brian!! More

Jesse is amazing! He did a wonderful job at keeping me updated on what’s happening with my vehicle while at service which was so reassuring. He has officially become m He did a wonderful job at keeping me updated on what’s happening with my vehicle while at service which was so reassuring. He has officially become my go-to advisor. Thank you Jessie! See you next service. More

I currently have 3 BMWs, have owned 12; ten have been at BMW Sherman Oaks over 27 years Dennis Bohlig has been my service advisor for many, and is exceptional in every way, including being my expert advoca BMW Sherman Oaks over 27 years Dennis Bohlig has been my service advisor for many, and is exceptional in every way, including being my expert advocate even against State Farm or warranty limitations More

Trading in my 2nd Jaguar, I purchased my first BMW 7 series at BMW of Sherman Oaks (then, Center BMW) in 1986 and have been a gratefully satisfied customer of their Service Department ever since. I was series at BMW of Sherman Oaks (then, Center BMW) in 1986 and have been a gratefully satisfied customer of their Service Department ever since. I was luck enough to meet Mark Rusconi as my first Service advisor, and then was inherited by Brian Douglas when Mark moved to another department. Both can only be described as members of the family. I now live in Oxnard, and I pass 3 BMW dealers to get to the Service Department at BMW of Sherman Oaks because I know that the minute I've schedule an appointment with Brian, he and the army of technicians working for Dave Keirstead will attend to every problem, check things I can hardly pronounce, let alone remember to check myself, and hand me back the keys to a car that looks suspiciously like the one I dropped off, but feels 20,000 mile lighter, and stronger on the road. Three days ago, BMWs 12 and 13 were in the shop for normal-interval service, and the level of personal attention and service is the same as it was the day we all first met. I could not be more grateful. -SS- More