BMW of Sarasota - Service Center

Prompt, efficient, and full deliverance Thank you Car library books watch sofa hanger shoe lipstick library books watch sofa hanger shoe lipstick More

Maria did provide an excelente costumer service . Always going the extra mile and marking a great bmw experience Always going the extra mile and marking a great bmw experience More

Great experience as usual. Greg is fantastic! I highly recommend BMW of Sarasota! Greg always goes above and beyond! Greg is fantastic! I highly recommend BMW of Sarasota! Greg always goes above and beyond! More

Cameron is always very quick to respond to questions or concerns. He very polite and professional. Would highly recommend! concerns. He very polite and professional. Would highly recommend! More

Fantastic service. The dealership worked with me to help me come up with a solution for my financial obligation. The dealership worked with me to help me come up with a solution for my financial obligation. More

Great customer service Maria offers great customer service and the entire staff is friendly and accurate service and the entire staff is friendly and accurate More

Brought my 2024 M440 in for service at noon on a Thursday. My problem was with apple car play automatically disconnecting my phone every time I tried to access the vehicle microphone. They said th Thursday. My problem was with apple car play automatically disconnecting my phone every time I tried to access the vehicle microphone. They said they were very busy and needed to give me a rental car. This seemed odd but I agreed and they proceeded to give me a Kia Soul as a rental. To say I was not impressed was a major understatement. They didn’t get my vehicle into a technician until 4PM on Friday and then I got a call late on Saturday saying they had upgraded software and I could come get the vehicle but they were closed on Sunday. I was out of town Monday so I went Tuesday AM to pick up the vehicle. I keep this car spotless and there is not a scratch on it. When I received the car back from my service writer it was covered from front to back in bird droppings, bright white all over my gray car. He proceeded to tell me that I had asked to not have my vehicle washed, which I never said, so I told him it 100% needed to be washed. He took it back and must have sprayed it with a hose because when it came back there were still at least 20 areas where I needed to use a cloth to remove it myself. At this time I tested the car play issue I had and it was not fixed. I was beyond annoyed at this point and had to leave the dealership before I did or said something I would really regret. The level of disorganization and unprofessional at this dealership is like nothing I have ever seen. I guess my next car will not be a BMW because it’s way to hard to get service close to home. More

Its been a while since I have owned a BMW, but I really enjoyed re-connecting with Jack, who made the purchase seamless. Thanks! enjoyed re-connecting with Jack, who made the purchase seamless. Thanks! More

Quick and effiecient. Thank you so much Carlos for the wonderful tailored service for my BMW! Thank you so much Carlos for the wonderful tailored service for my BMW! More

All the employees are professional and customer service focused. It is a pleasure to do business with them. focused. It is a pleasure to do business with them. More