BMW of Sarasota - Service Center

Very difficult to work with. I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to fight to get what I purchased covered. I even had a service rep hang up on me and I never raised my voice or used profanity. I almost stopped using this dealership and the only reason I still use them is Naycolle Wright (sales) I have purchased 8 cars from this dealership and still feel like I am always fighting to be given fair treatment. More

Derek is very professional and works hard to make sure the problem is fixed. Maintained good communication during the time the car was in the shop. the problem is fixed. Maintained good communication during the time the car was in the shop. More

Relatively easy to make a service appointment. Like service at most dealerships, not particularly fast. Like service at most dealerships, not particularly fast. More

Professional team! A++++ all the way. Working with other dealerships in the past, I came to appreciate BMW of Sarasota and how efficient they are. They listen to your i A++++ all the way. Working with other dealerships in the past, I came to appreciate BMW of Sarasota and how efficient they are. They listen to your issue and try their best to resolve it quickly and professionally. Great communication. Their main priority is to make the customer happy and completely satisfied. Chad and Mario are amazing: thank you for helping me! The dealership, service and showroom are among the best in the nation: very clean and modern. I would strongly suggest dealing with BMW of Sarasota as they will bend backwards to make you happy! Thank you and will definitely do business again with you guys. More

Maria was very detail oriented and communicated effectively to keep me up to date on my vehicle’s maintenance. She was professional and friendly to deal with and a pleasure working with her on my r effectively to keep me up to date on my vehicle’s maintenance. She was professional and friendly to deal with and a pleasure working with her on my recent visit More

Carlos was great! The wait time was almost 3 hours for diagnostics. I feel that my quote to fix the transfer case is very high. The wait time was almost 3 hours for diagnostics. I feel that my quote to fix the transfer case is very high. More

I go to this dealership because of the service provided by Carlos Munoz. He is the only one I trust with my car. He is honest, professional and provides exceptional customer service. If Carlos ever leaves by Carlos Munoz. He is the only one I trust with my car. He is honest, professional and provides exceptional customer service. If Carlos ever leaves so do I More

She was so helpful and knowledgeable and coordinated everything from start to finish. Made me feel taken care of!! everything from start to finish. Made me feel taken care of!! More

Nacole Wright was an absolute pleasure to work with. Her patience and understanding of showing us the cars to best fit my needs. She made buying a car a pleasant experience. Her follow through on t Her patience and understanding of showing us the cars to best fit my needs. She made buying a car a pleasant experience. Her follow through on the touch up items was phenomenal. I would highly recommend purchasing a car through NayCole and will certainly get my next car with her. Thank you NayCole More

Great service. The waiting area is comfortable and the people are all very friendly. Joshua Cash has been my service rep and he is great! The waiting area is comfortable and the people are all very friendly. Joshua Cash has been my service rep and he is great! More