BMW of Sarasota

I arrived for my 8:30a appointment at 8:20a and was greeted promptly. Was told my advisor would speak to me shortly. At 8:50a the advisor introduced himself and invited me into his office. He recommend greeted promptly. Was told my advisor would speak to me shortly. At 8:50a the advisor introduced himself and invited me into his office. He recommended over $1k in services on a vehicle with 13,500 on it. I declined everything except the oil change I came in for. I asked the advisor how long it would take. 90 minutes he stated. After 2 hours I went into his office and requested an ETA for my vehicle. “Just a few more minutes “, 30 minutes later he came and got me in the waiting room. As we were going over the invoice I noticed that there was a $50 oil additive I had missed, shame on me. As I was going over my vehicle I noticed that there was an accessory missing. When I inquired where it was he became frustrated and said he would be right back. The whole experience took 2.5 hours and was as bad as it could be. Will not be going back to BMW of Sarasota. More

Not very honest when buying used car from them. They also charge you when fixing vehicle when under warranty They also charge you when fixing vehicle when under warranty More

It’s because of my great service advisor Maria I continue to bring my vehicle to Sarasota BMW for service. She is extremely professional easy to work with and always has the car ready when promised. to bring my vehicle to Sarasota BMW for service. She is extremely professional easy to work with and always has the car ready when promised. More

Service is outstanding at this place, period! Cannot say enough good things about our service advisor, Chong. He will answer me anytime I shoot him a text, even on his day off! Talk about commitm Cannot say enough good things about our service advisor, Chong. He will answer me anytime I shoot him a text, even on his day off! Talk about commitment! More

Excellent job by all as always. I recommend bmw Sarasota to anyone always and forever I recommend bmw Sarasota to anyone always and forever More

Excellent customer service, professional workmanship excellent response to my needs I well highly recommend the dealership excellent response to my needs I well highly recommend the dealership More

I brought my car in for maintenance as scheduled. My oil was changed and a a tire with a nail was changed out. They washed my car and had me back on the road in under 2.5 hours. Great service advisor My oil was changed and a a tire with a nail was changed out. They washed my car and had me back on the road in under 2.5 hours. Great service advisor, Maria Lizardi always does a great job. More

Service department was professional and timely. 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 More

The best part was Chong's professionalism, it was very easy and pleasant to deal with easy and pleasant to deal with More

From the moment I first entered through the doors of Sarasota BMW‘s dealership I was immediately greeted. The dealership is bright and well equipped with the usual beautiful cars you would expect to see Sarasota BMW‘s dealership I was immediately greeted. The dealership is bright and well equipped with the usual beautiful cars you would expect to see. However what impressed me the most was everyone’s eagerness to be helpful. Purchasing a new car can be a daunting experience. Susan Carlin, our sales representative was very knowledgeable about the vehicle we were interested in. It was apparent that she was well trained and knowledgeable, Susan made the whole process from start to finish go as smoothly as possible. I was extremely satisfied and would highly recommend this dealership. and Susan Carlin as your sales representative.. More