BMW of Sarasota

My car only needed an oil change I was not informed I could use coupons or that my maintenance agreement had ended until after service. Also all my settings were changed and not put back could use coupons or that my maintenance agreement had ended until after service. Also all my settings were changed and not put back More

Dealership was clean, spotless, employees were knowledgeable and friendly. I particularly was empresses by my service rep Kim. She explained the repairs and kept me abreast of the progress. Thanks knowledgeable and friendly. I particularly was empresses by my service rep Kim. She explained the repairs and kept me abreast of the progress. Thanks BMW More

I couldn't be more pleased with the attention we hot from Valrntina and Chad Valrntina and Chad More

Chong Lee and his staff are professional, friendly, and thorough. They never miss a beat or an opportunity to be of service. thorough. They never miss a beat or an opportunity to be of service. More

Derek does a great job with the customers he’s very focused a great communicator and very pleasant to deal with. focused a great communicator and very pleasant to deal with. More

I made an appt for an oil change. when I arrived at 3:00pm Greg Jones explained that Idid not need an oil change but i did need the brake fluid flushed. He said not a big deal, woul when I arrived at 3:00pm Greg Jones explained that Idid not need an oil change but i did need the brake fluid flushed. He said not a big deal, would only take 1 1/2hr. At 6:05 I went out side to warm up& someone asked if i was waiting for my car. He got Greg, who said ah it was just finished but they didn’t do a car wash because that team left for the day. Inside the car were all the protective paper and plastic. Nice to know they use them but there was no where to throw them out. I put them in the back and threw them out at home. More

I was disappointed in the communication process. I ended up waiting an extra hour after the car was finished to get a car wash. They said it would be 20 min’s. Then they said that the washer broke. I ended up waiting an extra hour after the car was finished to get a car wash. They said it would be 20 min’s. Then they said that the washer broke. At the hour mark they said they could do it but I had to leave for another appointment. I was dissatisfied. More

Greg Jones has been our service adviser since we move here in August of 2020. His exceptional advice, knowledge and customer service make him a great asset. It keeps us coming back as needed and our car here in August of 2020. His exceptional advice, knowledge and customer service make him a great asset. It keeps us coming back as needed and our car running like new. More

Service agent was helpful and nice. Very knowledgeable. Service wait time was as promised and expected. Mechanic was available for questions as well. Very knowledgeable. Service wait time was as promised and expected. Mechanic was available for questions as well. More

Best purchase experience I've had in a while , professional, very informative and helpful people at bmw of Sarasota give them a visit you want be disappointed! professional, very informative and helpful people at bmw of Sarasota give them a visit you want be disappointed! More